Allegro Property Management

Horrible management company. They never reply to emails and never return phone calls even when they promised to. Took over a month and a half for them to send maintenance. Maintenance says they said they never got any notification until a couple days prior to coming out. They can’t keep track of paperwork either. Took a full month of constant emails to verify that I had sent rent payment. Took three weeks and two reminder phone calls to EMAIL paperwork for a roommate addendum. Leasing agent just lied about having to give notice to the company that my lease is ending. The lease only requires giving notice if vacating before term is up. WA state law does not require it and it is not in the lease either.
The unit ad when I moved in was for 600sqft. The public assessors office has the building plans at a net of 4480sqft, that includes the hallways in the 8 unit building. In actuality, the unit is closer to 500sqft. Liars. Look at the King County public records:

For $ 975 my 1bed apartment was pretty nice. For $ 1315 not so much. I suppose the fact that they raised my rent ~35% is more indicative of the general situation in Seattle than this particular company, but this is apartment is not worth that price by any stretch. It’s funny that they made me prove my income was twice the rent then raised it to beyond that amount when my lease was up. I believe all 9 tenants moved out when they raised their prices. Way to reward loyalty. Unfortunately, no law exists in Seattle preventing this big of a rent increase and there is high demand for housing. It’s a management paradise.
The common areas of the building as well as the exterior were never once touched by any workers during my year stay here. Check out a Google street view of the Pali Apartments to see what I’m talking about. The management told us they were going to upgrade the windows several times but never got around to it (presumably until they jacked all the rents up). As it stood, the windows did next to nothing to prevent the elements from getting it. My balcony sliding door would not latch so it’s a good thing I didn’t live on the first floor. Heating bill got pretty high in the winter.
I sent two emails to the management, one asking how to get a parking space and one asking them to remove the two satellite dishes on my balcony. Both got no response. They were not shy about responding to emails that might benefit them though.
There is very little kitchen counter space, no dish washer and the kitchen cabinets are very bare bones. No washer/​dryer either and the ones in the basement cost $ 4 of quarters per load.
I was also assessed a $ 110 carpet cleaning fee when they returned my deposit. This was for an all wood floor apartment. Still waiting on a return email about that.
Pros: They allow cats. Good view of the Cascades. Only 8 other units in the building. Decent price if you want to live in a small space splitting the rent with a significant other. If you’re living alone you can do a lot better in the same neighborhood.
Summary: Be prepared to move every year if renting a 1 bed in Seattle. The laws and socioeconomic situation support the owners, not the renters and this company has no issues taking advantage of that.
Update: they did a good job following up with my complaints. Hopefully they learn from them for future residents.

Just wanted to put in a good review for the maintenance team at Allegro Property Management. Our kitchen sink backed up with some kind of nasty water at about 7 pm this evening. I contacted the maintenance via the online portal and was contacted by Kelly (a private contractor) very quickly. He explained to me he had to finish something and then he would be on his way shortly. He was at our place within the hour and quickly got to work. He had the tools he needed with him, got the problem fixed within the hour, and chatted with my wife and I in a friendly manner while he fixed the problem. I’ve always been happy with the head of the maintenance department, Ian, and I’m always happy when he sends Kelly to fix the problem.

My experience with Allegro has been frustrating at best, and abusive at it’s worst. I could go into so much more detail here, but will keep it somewhat brief.
I rented a great ~10 year old townhome from them. There were inevitable maintenance issues that cropped up in line with a home of that age, some of which they handled well, and some of which they didn’t.
On the good, they came out right away, and fixed things quickly.
On the bad, they charged me $ 150 to unclog a toilet because they said I should have been able to fix it myself. Ahem, I DID fix it myself for about 2 weeks before bringing it up to them as something possibly bigger than a few robust #2s in there.
Upon move out, I was given a checklist of items that needed to be attended to (subsequently I was told to look at my lease and NOT the checklist when there were items that needed clarification, which is quite a bait and switch, but I digress…). I cleaned the home from top to bottom, including renting a carpet cleaner. I was given an extra day to come back and resolve a few issues that needed extra attention, which was quite nice of them.
However, this is where things got awful with Allegro. I dealt with JaYme during my move out (not to be confused with Allegro owner Jaime). In needing clarification on a few issues, he became very confrontational and aggressive towards me. To the point where the business owner Jaime called me personally to apologize for his lack of professionalism, and Leasing Agent Jayme ended up writing me an apology.
So whatever, things happen, and I’ve moved on… Until today when I get a call from their accounting office to say the refund check I deposited has a stop payment on it. Good grief – it’s a month after I’ve moved out, and they are still making things difficult for me. The issue has to do with 2 checks being sent out, the 1^st to my mom’s house, and the 2^nd to my new apartment. They put a stop on the wrong check, and now I’m still waiting on my deposit from them. At least their finance person is nice and professional about it.
And lastly, take a look at all the responses from Allegro for bad reviews here. They argue with people. Dudes, Online Customer Service 101: Your response isn’t really for the person who complained, it’s for the potential customers. How you respond says a lot about your organization. Listen, learn, and/​or at least be professional about it.
Seattle is NOT a renters paradise right now, and people have to compete against 20+ other people when looking for an apartment. So, renters have little or no rights in these situations. But if you can at all avoid it, do not rent from Allegro. Also, if you are renting out your home, please use another property management firm.

Calling themselves «property managers» is really a stretch. As mentioned in another review — they are very good at communicating with you about payment, but essentially nothing else. I have been living in an allegro managed 9 unit apartment building for over two years — not once has the interior common area been cleaned, and it is actually truly filthy, with bugs and dirt. The agent who sold us the apartment neglected to tell us the building had a major roach problem (and evidently rats, once we talked to the exterminators first hand) and it took them over a year to solve it. There is one washer and dryer for all the units that is probably fifteen to twenty years old. Two bucks a piece for both, and they hardly wash your clothes. When the ceiling above the washer and dryer suddenly bloomed into a four foot wide mold spot, their response was to remove that part of the ceiling, leaving a gaping, moldy hole that has been that way for over a year. The water bill is shared between all the units — and somehow, a 350 sq. ft apartment with two tenants is charged $ 100 — as much as a family of four with an actual house. When I asked them to figure out where the leak came from, all they did was assure me there was no leak. Never sent anyone out to the building, because truly, if it isn’t their money or ass on the line with a tenant threatening to sue, they won’t come. They’ll raise your renT — A LOT, $ 200 each time — they will fix superficial issues that would scare away prospective tenants, and that’s it. Oh, and they don’t consider normal carpet wear and tear a thing, either — they’re gonna make you pay to shampoo those carpets even though they’re just going to rip them up the second you move out.

We have had a great experience with Allegro and have recommended them to a number of friends. We found ourselves needing to rent our town home quickly due to a job transfer and Allegro pulled it off with ease. We contacted them and had our home toured, photographed and rented in less than a week! We were thrilled and have been very pleased with our tenants who renewed their lease for another year. We have complete confidence in the maintenance team. Ethan in particular has been very quick in his responses and thorough in the information provided. There was an issue with our tankless water heater which resulted in no hot water to our tenants. The maintenance team responded quickly and contacted us by phone and text to get our feedback on how to follow up. They contacted a provider who completed a temporary fix until the long-​term fix could be done when needed parts arrived. We have great confidence in this company — necessary when we are currently living across the country.

I have been renting 15 years and this is by far the worst experience I’ve ever had.
This company is VERY attentive when it comes to paying rent on time (which we do) and likes to harass tenants about keeping the yard tidy, so its obvious they are able to communicate. However– when there is an issue with the home– Like the electrical issue we had in November 2014 where ¹⁄₃ of the house was without power, plus a downed tree in the yard (I immediately put in a request through their system), they took until late March of 2015 to actually address the issue, and only when I let them know I was privy that this maintenance neglect was illegal.
When they did «address» the issue they didn’t hire a licensed electrician– so the person they brought in had NO idea about electricity and equipment. The issue was not resolved– and they asked us to pay $ 300 for electrical upgrades on the home out of our own pocket.
The fellow tenants and I decided to bring in an actual electrician at our own cost of $ 200 and they found the fixed the problem in under 10 minutes. Whenever I have had communication with the maintenance manager Ethan has been snarky and wholly unhelpful in my communications with him.
I absolutely love the home I am in, but this management company really makes me reconsider living here. It would be such an awesome home and place if they would simply perform the duties they are being paid good money to do.
As another Unilocaler stated– Slum Lords Extraordinaire.

The most horrendous rental experience of my life. The owner, Jaime Stenwick, was a complete pain to work with. The house we rented was sub-​par at best. However after living there a while the real deceitfulness came out. Little to no insulation in the ceiling and heaters that rarely worked. No willingness to allow us to improve upon the house (fans, garbage disposal, paint) at our own cost. When asked about making it better, she simply responded, that you agreed to a «as-​is» condition. When leaving, she charged us $ 250 to clean a few dusty blinds — brand new cost no more than $ 12 a piece. We wanted to leave early in the contract, and she showed little to no enthusiasm to find a replacement — even after paying the admin fee. Rarely did Jaime ever return our calls or respond to any question or request promptly. The problem wasn’t in the house necessarily, but rather in Allegro. Stay away from Allegro at all costs for house rentals, and most importantly stay away from Jaime — she is a giant of a woman, and acts like she owns your soul.

Pretty much a poor overall experience. We rented a home that had multiple issues with the heat, sprinklers, water heater, and the garage door. We had multiple times where we went without hot water for days. They also do not keep the current paint colors on file for touchup, and use your deposit as a way to update the home. I was also asked to leave a positive Unilocal review which is beyond fishy. I would think twice before renting from Allegro, but you will probably do well if you have hire them as property manager for your personal property. On a positive note they did let us out of our lease early for a fee to relocate.

What can I say, I can’t wait for my lease to expire. This has been the worst rental experience of my life. Have you ever heard the expression «Slum Lord»?

Nice folks until you cancel then no correspondence. Cancelled because there was no follow through with work done by outside/​inside maintenance work. Not willing to go the extra mile for their clients. There was a lack of communication. Wish I could say my experience was as great as the other review but I cannot. and to think it was written the same day as my review. What are the chances!
Sorry Allegro, I guess I just wanted more.
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