Andre’s Dry Cleaners

If negative stars were possible, I’d give them. By far the absolute worst experience ever. I delivered a shirt that desperately needed to be altered for a very important sales meeting. They had the shirt for 7 days. When I went to pick it up, it hadn’t even been touched. No phone call. No nothing. Please don’t go here. Take my word for it.

I stopped going here after a year as the cleaning became progressively worse. I swear they didn’t clean– only pressed. Shirts came back with stains on them; they refused to re clean at no charge. They lost a pair of pants. It feels like a front or a money laundering business.

Andre’s Dry Cleaners is a terrible business. They ironed a hole straight through one of my shirts and greeted me upon pick up with: «Here are your clothes, and this one already had a hole.» Did not accept responsibility, rude and uncompromising. A shady business that should be avoided.

So I’ve been taking my drycleaning here for about a year and the staff know me pretty well. I have been satisfied with their service until a recent experience. I picked up a load of my drycleaning and realized that one of my $ 60 sweaters was not in the load. I searched my house, my car, to be sure that it hadn’t fallen out of the bag I use to transport my drycleaning and confirmed that I had brought my sweater to them.
I called them to report that they had lost my sweater. I guess I shouldn’t be surprised but they denied they lost it and when I politely suggested perhaps that they look around to see if it was still on the rack, refused to do so. The girl at the counter told me «we don’t lose clothing» and as I later found out, if she were to admit she lost my sweater her company would need to reimburse me for my loss.
Needless to say, I won’t be coming back here again.

I brought in a suit and a bunch of ties for cleaning. When I went to wear the suit I noticed that the stain on the pants, which was the reason I brought the suit in, was still there. I brought the pants back and I was told that I would be paying to have them re-​cleaned and it was my fault the stain wasn’t removed since I didn’t point it out when I brought it originally.