Banana Republic

I had a $ 500 receipt (aka had purchased a lot that trip to Banana Republic), and wanted to return one shirt after the 45 day return policy and the lady said I have to get store credit. I asked if she could make an exception, I purchase a lot. She smirked, and said no. I didn’t want that piece of paper indicating «store credit.» I guess I will head to Nordstrom.

Chris and Matt were really helpful with exchanging my clothes and getting me a size that worked for me. It couldn’t have been easier.

I wondered into the store just before closing. I fully expected to be told that the store was closed and shown the door. But, this was not the case at all. Everyone was so pleasant! I was looking for something to wear to a luncheon the next day and was genuinely helped with my selection. And, Joyce even offered to steam it so it was ready wear in the morning. LOVE this kind of service!

I had to upgrade this BR store to a 5-​star solely because of John. He was manning the men’s register today while I was waiting in line to purchase my (faux) fur vest. The ladies in front of me were taking a while getting their returns processed, and John came to let us know that there’s no line at the men’s register and that he could help us. YAY!
When he rang up the vest, it didn’t register the store-​wide 40% off promo. Upon hearing this, I must’ve looked poor or semi-​suicidal or both because John volunteered to manually check it in the system. When the system didn’t recognize the promo either, he said he could check with his sales supervisor because he knows they’ve had the vest for a while. DOUBLE YAY! Way to go above and beyond to validate my belief that the world revolves around me! I mean… To get the best (deal) for the customer! His sales supervisor ended up confirming that he could give us the discount on that vest. Even if we didn’t end up getting the discount, I really appreciate that he explored all options to make sure we would walk away with the best deal.
I’m a happy (faux fur clad) customer.

This store has one of the worst customer service when it comes to alterations.
I bought a trench coat online, and when I wore it for about a week one of the buttons fell off! I brought the coat in several months later to have them reinforce all the buttons for no charge since most of them were not sewn on very securely.
A week later when I took my coat home, I realized that they resewed only the right side of my coat! The rest of the buttons on the left side were untouched and still hung loosely by its thread. I was a little irritated that they did a half-​assed job when the instructions clearly stated to resew all the buttons. I came back and told them what happened. The girl behind the counter apologized what happened and agreed to have the tailor redo the buttons on the other side.
I came back a week later but only to find that my coat was not there. One of the employees explained that the instructions on the alterations note were not very clear, and they ended up having to go back to the tailor. She also told me that they should have called me when it was ready in order to avoid confusion, but it said my coat should be ready by today according to the note. Umm that itself is already confusing enough since I was not aware of that exception. She said it will not be ready for another week! I was super irritated. She apologized for the miscommunication and offered to have it ready for me earlier if I like, but I just told her to make sure my coat gets done correctly.
I thought I was going to come in for an easy alteration job, when it actually all turned out to be one big miscommunication. If the tailor had followed directions correctly the first time, none of this would have happened and no one’s time would have been wasted. I feel like this is also an example of how some of BR’s clothing is poorly manufactured with lack of quality control, leading to much time wasted for everyone to fix the problem. With that said, I will avoid buying coats from BR for awhile.

Great place to shop for work clothes! Specially with the different discount they have throughout the week

Love Banana Republic. This location is great – well organized, typically has a bunch of styles and sizes and their staff is friendly but not pushy.
This location always posts signs outside when they have sales or «Happy Hour» deals, which is great marketing, draws you in but includes the fine print like «final sale» or «sale items only», you get the picture.
They typically give good customer service. This store does carry all the Monogram and Heritage items, like the downtown location, but they do have lot of the great go to basics with a twist for the season’s trend. You’ll always find something appropriate for your occasion at BR.

I have a love/​hate relationship with the clothes at Banana Republic. I love the fact that a size 0 petite is too big for me, and I hate the fact that I can’t find anything small enough to fit me.

BR is my favorite store, hands down. I think I prefer the downtown location but this location is great too because it also has a petites section!
I was in here this last weekend. I wasn’t asked if I needed any help which I think you should be asked in a nicer store such as Banana Republic. However, the selection was good and I love the store!

Warning to non-​white customers:
Don’t expect to get good customer service here; or service anywhere near the level of all the white customers in the store.
I have been to this location three times. Three strikes, you’re out. Each time I’ve gone to the store, I’ve had multiple saleswomen ignore me but then greet every white customer who enters. White customers get asked quicker and more often if they’d like to start a fitting room, and same thing for once they’ve tried on their clothes.
I’ve asked myself if the treatment I receive is not because of my skin color but because I’ve been dressed more casually than others in the store. If that’s the case, then I feel like the store is taking a page right out of Pretty Woman.
I’m pretty disappointed by the trend at this Banana Republic, but it’s certainly not the first time I’ve experienced this. (Anthropologies all over the country, I am looking at you.)

Here’s a tip: UW students & faculty get 10% off if you show your ID card! I didn’t know this for years and they don’t advertise it, but if you ask they’ll give you the discount.

Smaller men’s selection compared to their Downtown Seattle store.
Only thing this store is missing is the Men’s Monogram collection.
Always my best bet to find my size here.
Staff customer service is EXCELLENT at this location — floaters, cashiers, fitting room attendants, all the way down to their inventory check.
The company as a whole rarely had any promotions early on. But that all changed in the past 2 years (props to their marketing/​sales dept). Weekly sales throughout the year (40% off Wednesdays). Biggest bang for the buck are duing the end of season sales where sale items are additionally marked down.
QUICKTIP: signup up for the email notificaions to get the deals!

The people here know me. They do at the Bellevue Square location too.
Banana Republic pretty much epitomizes my style and this store is nice and big, has parking (sort of, but look at least they offer it unlike the downtown location) and a petites section! Overall, the sales people are pretty nice and give me coupons.
I was just here Monday! haha

Banana Republic is my favorite! I love this Banana store because it is always organized and clean.

I have to say, I’ve had mediocre experiences at other BRs in the past but my shopping experience here totally made up for all of that. I needed a suit for an interview, and BR seemed like the easiest place to go. Both the sales girls who helped me and the store manager were super helpful without being pushy at all. They took the time to figure out what I wanted and needed, suggested similar sales items in an effort to save me some money, encouraged me to get a couple of shirts that I could return later so I would have lots of options when deciding what to wear and remembered me when I went back to the store the following week.
BR’s clothes also seem to have a bit more variety than I remember, so I was pleased with the selection too.
It’s really the service that makes a shopping experience great, and the U District BR did a great job.

It’s a chain so it’s pretty much like every other Banana Republic you’ve ever been too– except for they actually have a petite section with stuff in stock! Being vertically challenged, it’s always frustrating to go into a store and be told «oh, we carry that online!» I can’t try it on online, can I? Customer service is friendly and helpful, too. Definitely a good store.

This is my favorite Banana Republic in all of the greater Seattle area and the Eastside. Like another reviewer stated, this location ALWAYS has tons of stuff on sale. I always find shirts and pants in the sale rack here that are more than 30% off the original prices.
They also have a decent sized petite section and I can usually find the smaller sizes on the first visit, without calling around to other area stores. Everyone is very helpful here and personable when you check out at the counter. I normally wouldn’t review stores, but this one is just fabulous.

I am a big fan of Banana Republic for the styles, fit, and price… I usually hit up this location at U-​Village simply on the basis that it has readily available parking, they offer a really good selection, and they usually have a fantastic sale section.
The staff have been really accommodating when I have wanted something in particular and they didn’t have my size. On many occasions they have called other locations to see if it were available and have had it put on hold. I seriously felt like I was getting a Nordstrom experience… but at a Banana Republic! Who would have thought!

I love this place… I usually hit U Village to check out a sale at Gap and then make my way over to Banana Republic. I blow right past the full priced stuff on the manequins and head for the sale racks in the back. I think on an average day they have more items on sale/​clearance than they do regular items. I can usually find something cute for a reasonable price. Tip: if you love that top but they don’t have it in your color or size on sale anymore, come back in a couple of days. They seem to get pretty backed up with the fitting room rejects and it often takes them a while to put stuff back on the floor.

good fit