Be Green Carpet Cleaning

So, today was the second time I have used Be Green Carpet Cleaning in 2 years, and there is no question they are of the best customer service (from office to technicians) of all the services we use to keep our home maintenance needs in order. Friendly, prompt, respectful, and hard working. As for the actual job … both times we have had them carpet clean 6 rooms, a hall, stairs, and also our sofa/​upholstery. The end results have been perfect, and I, admittedly, am a hard-​to-​please clean freak. We have 3 dogs, cream carpet, and live in pretty much every room, so the high tread areas can get very dark/​dirty. And, the carpet is 11 years old. Right now, other than a little tired in some areas, it’s colour and pile looks almost like it did 11 years ago. And, if this isn’t enough to convince you to schedule an appointment with them, I would hope the eco/​baby/​pet friendly materials they use, does. And be sure to ask for El — a thoughtful, thorough, professional technician. I cannot say enough good things about this company, and will most certainly use them again in the future.

El was on time and very professional. He did a great job cleaning my carpet and got some stains out. I will be calling up El next time I need my carpet cleaned!

EL was very good and did a great job. He explained all the cleaners that he was using and also told me how to keep the carpets clean and if any accidents happen by our pets how to clean up. He was very friendly and respectful of my house. I will use him on my other carpet cleaning needs.

We had our carpets cleaned over the weekend and had a great experience. Sean and Joshua were our technicians and were absolutely professional and knowledgeable. We had a scheduled time of 10am on Saturday and I was very happy that they showed up right at 10am. They moved my furniture with care, cleaned and were gone. There were no additional messes, and when I let them know I could not afford any additional treatments on my carpets right now, they were considerate enough not to push any up-​sells on me. One of my rooms had animal smells from both our puppy and the previous owner’s dogs and two days later the smell has not come back. I would absolutely call this company if my carpets ever needed another a deep cleaning. Thank you so much!

OK, I have to admit I was shocked after my services when I went onto Unilocal to leave awesome feedback, and saw all of the negative reviews. My experience from beginning to end exceeded my expectations. I purchased the Amazon local deal and called to book the appointment — the gentleman I spoke to was so friendly and thorough in explaining everything that I made a point to tell my fiancé about it when he got home from work. We have had many lackluster experiences with having services done so I was surprised :) They called to confirm the day before (plus), and showed up on time to the minute with huge smiles and friendly attitudes. My fiancé and I were beyond impressed with the men who completed the job. They were friendly, knowledgeable, genuine, and timely. I understand that it probably depends on the workers you get, so that may be where some of the negative reviews are coming from, but our two that came were awesome. One even mopped up some wetness that their shoes left in the entryway before he went– the little things were appreciated. I would not hesitate to hire them again/​tell other folks to call them!

These guys rock! Not only were they friendly on the phone and in person, they were available when we needed them, punctual even though we live out in the woods, did an amazing job cleaning our entire 2600sq ft house in under two hours, and got us a very good deal overall. Their attention to detail and leaving behind a spotless floor is absolutely noteworthy! They even offered to come back for free should we discover any spots they may have missed after all dries! We could not be any happier with this service and these two gentlemen. We will be recommending them to everyone in need of carpet cleaning in the future!

If I would have 0 stars that would have been the more accurate. The «technician» arrive home late in a private minivan and did the cleaning as it was supposed to be.
One hour after he left all the spots miracourlosly showed up again. I call «Fred» many times and when I threat to sue, he called me 6.49 in the morning!!! Then telling me that the guy had «mental problems» (By the way, he asked me for a tip when he left). Honestly I don’t believe that the guys who posted 5 stars are real… seriously this company is a mess.

They did a great job on my very dirty carpets. Can’t believe they were able to get them looking so great. Very impressed and I love that they use green products.

The people I dealt with were very courteous, professional, and friendly. No complaints there. I was initially so happy that they use non a chemical processes, but began to be concerned when they used no suction to remove anything. How are the carpets supposed to be clean if you just spread stuff around and don’t actually suck up the dirt? My carpets have some visibly cleaner spots where I had previously used a spot cleaner. I needed the whole thing cleaned so those clean spots didn’t stand out, but my carpets look exactly like they did before the service. A complete waste of time and money.

I just had to write after seeing all the negative reviews. We initially used them to clean our carpets with an Amazon deal and were really impressed. One of our rooms was a little over the square footage and although they were very clear that they were making an exception, they didn’t charge us extra. Since then we have used them several times as their prices are reasonable and their work is great! On time (or at least within 10 minutes), they get spots out that I thought would be there forever, and they are always friendly and courteous. I have used many carpet cleaning services in the city (we have white carpets and a toddler!) and they are my favorite.

*Horrible experience with them, only thing that redeemed it was they refunded me the $ 170 I had to pay another company to do the job correctly
*Total fly by night, just do me a favor and stay away from this outfit
*Good news is that Amazon Local refunded me my deal coupon fee too no questions asked

Awful customer service!
I went to schedule for an upholstery cleaning for my small sectional, I had an Amazon Local deal for one sofa and one loveseat and because I have a sectional they were going to charge me $ 30 for no reason I simply said that it would be less surface area than doing both separates they said that that wasn’t the voucher deal so they couldn’t do it without a charge, but the voucher did not say otherwise and they said that their technician would not be paid for his services? If I had more work for them to do with separates thats better? It makes no sense. They either need to make it clear on the voucher or honor misinformation on their part. They also blamed Amazon for the misinformation but as a company don’t they approve what Amazon puts for their voucher?
Isn’t the customer always right?
Oye

DO NOT USE THIS COMPANY ESPECIALLY IF YOU LIVE IN THE CITY.
Amazon Local had a deal and I needed my carpets cleaned so I bought a one bedroom/​dining room/​livingroom/​hallway package. $ 59.99. I called to set up the appointment and the first available time was more than 2 weeks away. Fine.
My appointment was at 2pm and I had a 2:30 phone interview which I figured I could do while they were here. At 2pm they call to tell me they will be there at 3. At 3pm they call and I figure they are at the door. I tell the lady that was interviewing me to please hold and I take the call. It’s Be Green asking me where they should park. I tell them to park on the street. They say that they won’t pay for parking so I tell them to figure it out, that I am on the line with a really important call. They say they need free parking so I tell them to go around back to the alley. By this time I know that I have a situation and I can’t continue the interview. I tell the woman that I need to continue later and she tells me not to bother.
So Be Green ends up parking illegally in one of my neighbors’ parking stalls and they sit around the unmarked truck talking for 15 minutes, causally putting their solutions in their machines. By the time they call to tell me they are ready I’m pretty angry. I let them in my apartment and I say, did you really have to call me to ask where to park? I was in the middle of an interview and it’s not my concern where you park. There are 3 guys, 2 young guys fully tatted and one old guy with long hair. The old guy explains that they don’t pay for parking. One of the young guys tells me that I have an attitude and that I shouldn’t have answered the phone and keeps arguing with me. I then tell them that they can’t park illegally in my neighbors stall and the old guy says Well then we’ll leave. I’m like Really? I just took half a day off and bombed a job interview and you’re leaving? Plus I already paid for the cleaning?
I gotta say that I’m relieved when they left. Not only were they unprofessional and they smelled bad, they don’t care that they wasted my time and money. I will say that the guy with the neck tattoo was really nice and said sorry. I also did some research on this company and the few reviews that they do have are bad.
I called Zimp and got a discounted appointment which is nice because I’m out $ 60 plus half a day’s pay because of the Be Green. Not cool.

Be Green doesn’t have an address on their website, but I will testify that they exist in Seattle. Apparently their HQ is in the Denver area, but they’ve branched out to a few nationwide locations. (?) I learned about Be Green when I purchased their voucher for upholstery cleaning on Gilt City, which was lucky because I probably wouldn’t have heard of them otherwise.
When I called to schedule my appointment, I was disappointed because they were booked for the next two weeks. Their scheduler was very apologetic and asked if he could call me back, because he might be able to fit something in over the next two days. Within an hour, he called me back and said he’d have his technicians fit me in at the end of the next business day. He also explained the upholstery cleaning process and products to me, and told me what I could expect at my visit. Wow!
When the two technicians arrived at my house, they explained the process again, and then went to work. They were completely friendly and professional. It took about an hour to hand-​clean the whole sofa, and then they propped up the cushions to dry. The receipt was handled with a signature on a handheld tablet, which I thought was pretty spiffy.
I can’t give Be Green a perfect review, because although they called to warn me, they arrived quite late. Since they were doing me a favor by squeezing me in, I don’t mind. Also, there was one stubborn glue stain on the couch which I hoped they could get out. The technician explained he’d been doing upholstery all day so he no longer had the «stuff» for it, but if I applied some Goof Off I could probably get it.
I can’t vouch for their carpet cleaning skills or other services, but my sofa generally looks great.
I hope the Seattle branch of this company gets their website together!