Big W Cleaners & Alterations

I had never come here and then chose to give it a try after reading all these good reviews. Now it turned out to be the best joke ever. The lady at the counter was really nice and friendly when I drop off my clothes, which made me have a good feeling about this cleaner at the first place. However, when I picked up, only her husband was there and his service destroyed all the good impression I got on this place. I took two dresses there, one for some needleworks and one for dry cleaning. It turned out that both jobs were done poorly so I asked him if he could fix them. He became really rude and asked me to talk to his wife. I said if I can just leave my clothes here so they can redo those works, since I don’t want to waste my time by coming back and forth for those little things. That was the moment he started to go crazy. He said he could refund me for the money spent on the needlework and then I should never come back. This is FUNNY. Who cares about the money? People came here hoping to get the work done, not to scam you. Anyway, I chose to leave with my clothes cause I’m not sure what he will do to them then. Will never come back unless I feel like ruining my day.

I went to Clara’s because my name is Clara, which I realize is completely silly. But I’ve been back several times to have my husband’s dress pants and shirts repaired and cleaned. She has always done a wonderful job for a very reasonable price. Last time, she repaired 2 pairs of pants and a shirt and dry cleaned these items as well. It took a week and only cost me $ 22, which seems like a bargain. Make sure you bring cash or a check though – she doesn’t take cards.

This is by far and away the best dry cleaners I have ever used, especially in Seattle.
Expert care, reasonable pricing, and great flexibility in turnaround time. They are so incredibly nice and friendly — makes it a pleasure to make them my one and only dry cleaner!

Read the positive reviews and gave it a try. I bought a suit and needed it altered in time for a business workshop. The owner was very kind and assured me it would be ready in time. She was quick but precise with her measurements and I was out of there in no more than 5 minutes. Just picked up the suit today and couldn’t be happier with how it fits. Expect to pay $ 20-​$ 30 per article of clothing you want altered. Haven’t used them for dry cleaning yet but I plan to.

Do not use this place for alterations! I chose to get a bridesmaid dress altered at Big W based on the positive recommendations on Unilocal,but I had a VERY different experience. I took my dress in to have it taken in — I was a little shocked at the $ 100 they charged me to take in the seams on a simple strapless dress but figured if they did a good job, it would be worth it. Once I got it back, I made the mistake of not trying it on until the day before the out-​of-​town wedding. Not only did it not fit (I had to take it to a seamstress in the town where the wedding was held at the very last minute to fix it), but Big W had taken in the outer layer of the dress only, leaving the lining to bunch up inside the now smaller dress, and had sewn the dress back together leaving jagged and mismatched seams under the arms. The seamstress who fixed the botched dress told me she had never seen sloppier work — and she was dismayed that I paid $ 100 for what she said should have been no more than a $ 20 job based on the amount of time it would take to produce such a sloppy end product. To top it all off, when I went back to the store to explain what had happened and ask to be reimbursed for the second alteration to ‘fix’ the dress, I was treated extremely rudely — no apology, no money back. All in all, I had a TERRIBLE experience with Big W.

I was starting to get really worried that I couldn’t find a decent place to get a cocktail dress altered before my going away party (goodbye Seattle!) – I had been reading reviews of places that took weeks rather than days, screwed up easy alterations, etc… so after a week of reading horror-​story reviews, I decided to try Big W because it was on my way home from work. I walked in after work (they’re open ’til 7, which is great!), and the gal there asked me to try on the dress. She stuck a few pins in the sides, and told me it would be done on Friday (less than a week!), and it would be $ 30. I didn’t believe it would be that easy, nor than inexpensive! I still had reservations when I picked up my dress, but I tried it on and it fits so much better than before! I will definitely bring more clothing back here to get altered.

Big W is the BEST!!! I’ve been to so many other cleaners and no other stores match the front desk lady, Henna.

They were quick, friendly and did an excellent job with my not so simple alteration job. I bought a used wool peacoat and it looks better than I could have imagined. They were a bit pricey but I guess you get what you pay for.

I’ve never used dry cleaning service before, but I needed to clean several stains from a silk dress I was going to wear in a couple days. I was kind of worried because there are some horror stories I’ve read on Unilocal about dry cleaners in the University District area, but I took a chance and went with Big W Cleaners.
The location is excellent. It’s super close to the University Village area and literally across the street from Nordheim Court. There is also free parking.
When I first walked in, the lady at the counter was very pleasant. It has a family-​run store feel, and I like that. I didn’t want my clothes shipped to some cleaning plant elsewhere, like I heard Bakker’s does. It was no problem to get my dress cleaned in 3 days. There was no extra charge for changing to an earlier pick up time either. When I went to pick up my dress, the same lady was just as friendly as the first time.
Dry cleaning my silk dress cost $ 15 ($ 16.43 after tax). I think this price is reasonable/​comparable to others, and my dress looks like new! I will definitely be coming back in the future.

I love this little dry cleaner store. I take my hubby’s suits there probably every other week and they always come back immaculate and well pressed — like new. However– what makes this place really special is Hannah the owner/​front desk lady. From the beginning she always made me feel like I was an old favorite customer and gave me a little (expired) coupon sheet and told me I could keep reusing it. *Even Better* sometimes I forget the coupon and she still gives me the discount if I ask. Also– when dropping off clothes she will offer you the standard couple of days pick up– but if you really need it she will do next day at no extra charge.