Cascade 24 Hour Florist

Boyfriend ordered flowers to be delivered valentines day. Were not delivered until the 16^th at 845pm. Arrived in a soaked box and obviously wilted. Would have been a beautiful arrangement if they were delivered on the day the arrangement was put together.

This place is horrid. Placed an FTD order for a fall specific arrangement medium size (65 $). Also paid for Sunday hospital delivery. They delivered an arrangement smaller than the small FTD picture. They substituted colors which wasn’t that big if an issue but the size was! The fact that it wasn’t as full as it should have been pissed me off. Here I am trying to send a nice big get well arrangement and this florist is trying to pull a fast one. The only reason I found out was because the recipient sent a photo thanking me. I complained to FTD and Cascade was supposed to replace it Tuesday with the large arrangement in the fall colors got free. Tuesday came & went with no replacement. By Wednesday I was fed up. Many calls to FTD later Cascade was to have the larger replacement there by 1pm Wednesday. Around 230 they called the hospital patient stating they were running late and asked if she would still be there at 5. She said she wasn’t going anywhere. So 5 came and went, no flowers. Finally around 830 pm they arrived and this arrangement was smaller than the first. Now they were supposed to upgrade it for free because of the problems they caused… This florist is shady. Trying to scam on FTD & the customer! Beware they suck!

BEWARE! This florist delivered THE most pathetic looking floral arrangement to my home. The gift consisted of a handful of skinny, tiny tulips jammed into a seven inch glass vase… no embellishment, no box with green tissue… just handed off to me at the door with an envelope. There is always an element of trust at play when one orders flowers to be delivered to a friend or relative — since the gift giver never actually sees the arrangement. This was a prime example of a florist breaching that trust and taking advantage of the unsuspecting gift giver. In this instance, the sender would have been embarrassed by what arrived — but of course they will never know! I called my thoughtful relative and thanked them for the kind gift and I called the florist and discovered that this arrangement was priced at over $ 50! My advice, stay away from this establishment.

I ordered from this company several times before the fateful day of Valentines 2012. The arrangements were always on time, long lasting and gorgeous! I was excited to see what they could come up with for Valentines.
I placed my order 10 days before Valentines day. On Valentines day, no show and no call. I called around 4 and got the explanation that they couldn’t get to it but might have time to drop the flowers by our home after 6, nothing. I called again the next day and was told the flowers would be delivered that day. They showed up but it wasn’t even close to what I ordered.
The next day I called the owner who was listed on their website. I got some long drawn explanation about how busy they were and blah blah blah. A simple I apologize and let me offer you a refund would have been great. She instead told me that the bouquet that was delivered was more expensive than the one I did order so I got lucky. I laughed and asked if I could just get a refund. She instead offered redelivery of what I actually did order. I told her that it would have to wait till Monday as my partner was away from the office for the remainder of the week.
Monday came and went… guess what, no flowers. I called back Tuesday and was told they weren’t doing deliveries Monday because it was a holiday. Strike 3.
Finally I just said, I need a refund. The young lady I was speaking with explained that the owner would have to process the refund and she would get back to me. 2 days and still no call. Finally I called back the following Thursday to see what was going on. I was told that my refund was processed the previous day.
This is simply a case of poor customer service. Had they been apologetic and just offered a refund initially things would have been better.
Long story short, DO NOT order on any major holiday. I am torn though for all other occasions as they do have gorgeous flowers.

Great service and beautiful arrangements.