Chase Bank

(This review is for this location and not Chase itself):
I love the bank tellers here. They are so helpful when Chase does something stupid like allow an electronic check with a typed signature to pass their fraud detection and take money out of my account. They never question any complaints I have and immediately fix unauthorized debits, charges or whatever issue drags me to their physical location. I don’t come here often since Chase makes online banking so easy now, but when I do the staff always remembers me and is super friendly and do whatever it takes to make sure I leave happy. I’ve been to the other locations dotted around the city and I definitely never receive the level of customer service at those branches that I do here, so bravo to whatever they’re sticking in the water cooler at this Belltown location, cause I will always come here for all my banking questions and needs.

Dear Chase Branch,
Please do something about the disgusting smell of urine in your ATM area. Post a fucking security guard or something, and keep the rude homeless out of it, thanks.

Friendly, helpful staff. Quick, in and out ;) It was right before closing so there weren’t many customers there. It is a nice bank.

Nice, but nothing special.

A nice full service branch near the office is a good thing. Having friendly, helpful staff is a plus. An onsite ATM, although common, is another plus.
Having tellers sitting behind old school glass partitions to remind me that I am in Belltown is priceless! I thought no banks used them anymore.

Like that the ATM is inside — you use your debit card to access the secured space so you don’t have to stand in the cold or feel unsafe with a million Belltown bums walking behind you while you withdraw money.

This review is based solely on the staff at this branch. This is a very nicely staffed location. The staff is very friendly and greet you when you come in. They seem to go out of their way to remember their customers so you don’t feel like you are just walking into a big branched bank.
But because this is a large bank I am not happy with Chase’s banking policies. If I need to use Chase I will go to this branch, but it seems the corporate guys are trying to push customers away.

I appreciate the changes that have been made to the branch since the change from Washington Mutual to Chase. I do not like the way that the Branch Manager speaks and questions the customers that come to this location. I came in on a Saturday recently at 12:30pm. The branch was going to be open for only thirty more minutes. I went to the counter and the Branch Manager asked how she could help me. I told her that I needed $ 200 in Ones and $ 100 in Fives. She asked in a stern voice what I needed the money for. This turned me off and instead of answering her question, I showed her my Chase ATM card and asked her if she really needed to know why I needed the smaller bills. She told me that she wanted to keep the money for her business clients. That is exactly the attitude and response that will keep any new business clients from choosing this bank, much less this location.

It’s always nice to go into an establishment in your neighborhood and have the people working there great you with a smile and remember you name. I don’t go in very often but every time I’m there regardless of who’s helping me they go above and beyond to help me out.
I definitely appreciate their help and will go out of my way to stop here when needed.