Clear Vision Optometry

Dr. Jeanette M. Pham, O.D.and staff are stellar. They spent not one hour with me to absolutely ensure a proper assessment of my complicated eyes, but two. I am legally blind without my glasses and have an astigmatism. I was very nervous about going to an o.d. instead of an m.d. but Dr. Pham has proven great ability and care to properly assess my eye glass prescription needs. Super professional and personable bunch! Remember that, professional.

This is a wonderful vision center! They offer full medical eye exams and also prescription exams for eyeglasses and contacts! The receptionist/​assistant, Linda is very friendly and professional. She makes everybody feel comfortable and at ease. My appt was a «walk in» and they were so accommodating. My exam was thorough and I felt very reassured by Dr. Pham’s test and results. I highly recommend them! They are in a super convenient area between Beacon Hill and Columbia City!

I have nothing but positive things to say about Dr. Jennifer Pham (yes, there are two Dr. Phams in the practice… one is Jennifer, and the other is Jeanette who is the owner). Dr. Jennifer is really personable and took a lot of time to answer questions and fine tune every detail. I didn’t get dilated during my first exam because of my schedule that day, so I went back for a second exam to do so and to follow up on the fit of my trial contacts. (There was no charge for this.) I found Dr. Jennifer to be friendly, knowledgable, thorough, professional, and approachable. I would go back to her any day. If she ever leaves the practice, I would probably not return to Clear Vision.

They could do a lot better to avoid professional liability.
I tried out this clinic for the first time because of the proximity in distance from my place. My main purpose was to go in and try out colored contacts for me and my daughter. It required us to have vision tests done along with new glasses ordered. I feel for the receptionist as she seemed to be the only one checking in patients and also same time training for the contacts. It costed me $ 150 for the trail lenses and I did not get the service for my money’s worth as we felt rushed while trying the contacts. The serious problem occurred when I went in to pick up my new glasses after two weeks which was handed to me with a few adjustments to fit it right on my ears but no with-​glasses on vision was tested. I drove off wearing them (assuming them to be correct) and felt everything on the road was magnified, even the tree seemed so close that I could count each leaf. Soon, I felt disoriented and hit a pickup truck from the side damaging my car and trying to turn left from Rainier and McClellan. After the fact, it dawned on me that my new glasses I’d just picked up were very wrong and took them off immediately. I called Clear Vision ASAP to let them know what had just happened and how my eyes teared up wearing them soon after 15 mins. They gave me an appointment right away and when I went in I was retested and new lenses were ordered. I realized that this was a different doctor and when only asked she said that these glasses were -.50 something while the correct ones should have been –0.75. This is –0.25 difference and is very significant. I exclaimed that this is so dangerous and they cannot afford to make such a huge mistake. I could have had a fatal accident. I was shocked to see her calm reaction who said «Everyone makes mistakes, but we’ll get you new ones». She didn’t seem apologetic or considerate or even take me seriously. She said that I may need bifocal lenses but would cost extra and there was no suggestion to waive the extra cost or help with my car repairs or something to show their accountability. After all, the main reason for my car accident was wearing the wrong powered glasses prescribed by the doctor I saw initially. This doctor showed no emotions as I was very upset that it costed me stress with the accident, insurance and also additional cost for fixing my car. I will not go back once I get my correct glasses for which I had to pay extra from my pocket to start with. This could lead to a very serious problem for them and me for handing me the wrong glasses without making me wear and test my vision before walking out. BTW, I noticed the 5 stars on the first review seem to be Dr. Jeanette Pham herself and if it’s rating her own clinic excellent then, that is so unethical.

I wish I could give this place a better review, as it’s a five minute walk from my house, but I was exceptionally disappointed by the customer service I received.
To clarify, the doctors themselves were excellent, and it’s the reason this place is getting 2 stars instead of 1. The doctor I saw for my eye exam was thorough, professional, and gave me some helpful suggestions as to which type of contact lenses I should get.
Getting the trial lenses, though… that was a cluster of epic proportions. It took five weeks and multiple calls to be able to pick up the lenses. The woman I spoke to claimed that she had called several times informing me of the delay, which was a complete lie — I received only one call (claiming it was a «courier issue») instead of the multiple calls she claimed to have made. She also claimed that the delay was due to one of my contacts being for astigmatism. I’ve always worn contacts for astigmatism, and my prescription is not horribly strong. I have never had it take longer than a week and a half for trial lenses to arrive to any optometry location.