Courtesy Accounting

Stacie is the rudest. Never do business with them again. They could not do a simple return

Take your business elsewhere.
Circumstances this year brought me to them and I hired them to help resolve an IRS matter. Initial communication with Stacie was helpful and friendly, although she was confused on understanding some basic information which was concerning. (Others in the office helped her understand). Her task was to write a letter to the IRS on my behalf. After our meeting she become very unresponsive and difficult to reach. It took weeks for her to reach back out to me with confirmation she had completed what I asked. Months later, I needed her help to write a follow up letter. I worked with another, more helpful member of her office initially but then received no communication from them. I followed up with a phone call and received a very rude Stacie on the phone who seemed very annoyed at my call and circumstances. Months later when the IRS said they never received the second letter, I attempted to work with a more helpful member of her office again, but Stacie intercepted my attempt and rudely told me «we’re done». This was incredibly confusing as I had hired them, but it was made clear in the conversation that she never realized that. Read that again if you need to: she had no idea I hired her.
In her poor and childish misunderstanding of my matter, she may have done more damage to my situation. One of the most unprofessional experiences of my life.
There are a number of unsatisfied and angry reviews with service on here. Check out a few in the «non recommended» and consider them too.
UPDATE RE: OWNERS COMMENTS:
If reading this review feels like a headache, imagine living through it. I feel forced to clarify some points and then I’m moving on so I never have to think about this again.
* I did not hire Stacie to do my taxes. I was advised by third party tax legal counsel to hire her to aid in a matter with the IRS. This was done because the tax preparer who caused my penalty was now working in her office. I wanted her letter to be accompanied with his own admission of negligence. I was wrongfully expecting a bill from her when the matter had reached its conclusion.
* Stacie never told me she wasn’t accepting me as a client. If she had, I would have obviously just had my third party tax counsel write the letter. The full explanation she gives below may or may not be true but, again, that was never told me. It’s pretty obvious she over promised to help me, things got busy, tried to ignore me away, then made excuses, lie, and get angry when she thought she wasn’t going to get paid for it.
* Her explanation, even if true, does not excuse her from the rude and unprofessional way in which she conducted herself.
* Clarification regarding the second letter: it was simply a form to be signed and sent to IRS to allow her to correspond on my behalf. She lied and said she sent this but after months the IRS said they never received it. Her explanation regarding the «second letter» below admits this. In doing this, my window of opportunity for my abatement closed. Through this nightmare, she actually managed to make my problem even worse.

My partner and I have worked with Stacie and her team for over 10 years for both our business and personal taxes. Stacie and Pete have been terrific, helpful and affordable. They truly care and I would highly recommend Courtesy Accounting!

This is the ‘WORST EXPERIENCE’ having an accounting firm like ‘Courtesy Accounting’ to prepare our taxes. Don’t ever use them unless you are looking for stressful, bad experience. It took them over a month to prepare our taxes and with phone calls that we did to find out what was going on and why it’s taking so long! I was told by Stacie their cpa that it was filed electronically last April 30! But, NO! nothing has been filed. I have been checking IRS website everyday if any taxes were filed, but sadly nothing was done! Stacie, I hope someday you’ll find in your conscience to consider people’s hard financial situation! We need the return!!! We have paid your firm already for the bad service you’ve done but you haven’t done your part by filing our taxes! This is the first time we’ve used your firm but it was a very ‘BAD EXPERIENCE’. I don’t understand why you guy’s haven’t filed out taxes yet?

Stacie is absolutely horrible, do not ever use this place if you actually want your taxes filed on time! It is now April 30^th and my taxes have yet to be filed as she keeps requesting extensions with the IRS. She has had all my information for over a month now and when I called to ask what was going on she began raising her voice, asked me why I needed to know, then proceeded to tell me «I don’t know when they will be done» and hung up on me. This sounds like a joke, but it’s not. They give first priority to their small business owner/​clients and set aside personal income taxes for everyone else until they «have the time». PLEASE– don’t ever use her services.

Update: We met with the IRS and only my return was filed for this year, not my partner’s. Hers was NEVER filed. Stacy looked her in the face and told her over and over that they had been filed, but they were not. We were, however, charged for the service and then had to go during a business day to the IRS office to confirm that they had not done their job. They had filed an extension on her behalf without ever asking or telling her because they continued to insist that the taxes had been filed. I am looking into what recourse we have if any.

Courtesy Accounting and Pete have been doing my book work (business) for the last 7 years. I switched from another accountant/​book keeper. I have found that they are very reliable, cross every «T» and dot every «I» and truly are affordable for all that you get. I would suggest talking to them if you are in need or dis satisfied with your current accountant.

this guys are awesome

Wow. Never let a first impression direct a review. I had previously written a review which expressed dissatisfaction, and that crow could use more seasoning! Stacie and I spent close to an hour on the phone after-​hours going thru the taxes and tried to figure out what happened. The fact that she did this on her time was impressive and I highly commend her for doing this. When she contacted me the next day, a software glitch was responsible. If you find a mistake, tell them! Courtesy is more than happy to check it out. Chances are, it’s more than likely a bug and they will be immediately on top of it. They were for me and I couldn’t be more pleased with the fact that they even checked the software.
Thank you for your kindness, even when I wasn’t so much!

If you want great Service– Knowledgable Staff They deal Only with individuals and SMALL business clients and besides that
they are animal and gay friendly! Try Courtesy Accounting! Their in West Seattle!