D. A. Burns & Sons Inc

Just had my carpet cleaned by Jayson yesterday and it looks great! The spots I had tried to remove myself several times are gone. It was easy to schedule (and reschedule) an appointment within a short notice. Jayson was on time, friendly and professional. Best of all, he did a great job. Will repeat after I make another mess.

If only I could get them to stick to the appointment time. The technician called a number they had in the system from 20 years ago, not my mobile. So I took off PTO for nothing and now I have to wait another month between tenants. I assume that paying the highest price in town for carpet cleaning would get a tech who makes the effort, but I guess not. I’m done with DA Burns.

Still sticking with 3-​stars. My complaint would be that the staff doesn’t seem to have very much knowledge of carpet care.
When I ask for rug care tips or recommendations, the vibe I get from their response is that they’re guessing or relying on basic common sense. It doesn’t feel like info coming from a professional. Makes me wonder what I’m paying for, or at least where I could go and find with people that are more qualified/​interested.

I didn’t use their cleaning services, but,
After getting carpet installed i brought pieces some of those leftover scrap pieces here to get bound so I could have rugs. The did an excellent job at a good price. They have a good operation.
Then … much later I needed a copy of the receipt and Toni was totally nice and researched, found the old receipt and emailed it to me.
When it does come time to have any kind of carpet mending, cleaning I will not go anyplace else.

They did an excellent job on our carpet. My husband spilled a grande mocha, and we weren’t sure the stain could be removed, but now I can’t even see where it was spilled! Quick, easy, not too much smell, and very reasonably priced. Highly recommend.

I got a call while I was in my meeting Friday Dec 18^th at like 230 pm after I posted this review. They could suddenly accomidate me and send a crew on Monday to pick up the rugs and have the tech come clean, but its too late. There was no apology, none, not a hey look we screwed up we are going to fix this. Just a hey give us a call if you still want us to come out we can send the truck and a crew to grab the rugs while the other tech cleans. Your lady seemed to have an attitude, you were inconsiderate of my time, and less than 24 hrs notice that you are suddenly changing without my consent my scheduled apointment time. NOPE, not going to fly… I found someone to handle it. I had less than 24 hrs to figure it out, but I did, it wasn’t DA BURNS and really it never wil be again.

I just had my carpet cleaned by the DA Burns folks for the third time and I just can’t say enough good things about them. My apartment is quite small, so I usually only need the minimum service, but they still treat me like an important customer. They get me on their calendar right away, they work around my schedule, and they are always extremely professional. I can’t believe how great the carpet looks when they are finished. Hire them!

Great Service! These guys hooked me up when I really needed them. Listed my house for sale and realized that I forgot to clean the carpets in a couple of the bedrooms. Already scheduled an open house and had some showings lined up as well. Perfect! So I called DA Burns and explained the situation. He said they were completely booked up for a couple weeks out, but said he would try to squeeze me in between jobs that were already scheduled in my area, but no promises. Low and behold, he calls the next morning and says he can have a guy take care of it the next day. His guy showed up the next day right on time and did a great job at a very reasonable price. If you ever need your carpets cleaned, this is the place to call!

Just had a great experience with D.A. Burns! They called about an hour before arrival to confirm, and then showed up promptly. Jayson was extremely friendly and did an awesome job on our disgusting basement stairs and lower level Berber carpeting. He wore shoe protectors and was careful about not damaging any of our hardwood floors and treading as lightly in our house as possible. He was so easy-​going and hardworking, it was honestly no bother at all having him in the house as we went about our morning business.
I’m really happy to have found a carpet cleaner that does such a stellar job. I’m going to take a large carpet remnant in to get an estimate on binding it to use as a rug. Wish I’d known about them before, but live and learn.
Our carpet looks «sale» ready now, which is why we got our carpets professionally cleaned. It’s one of those things I wish I’d done years ago for our own enjoyment.
I will totally recommend D.A. Burns to others and use them again as well. Friendly, reliable company!

On Saturday I had Stephen from D.A. Burns come to my home to clean a sofa and chair set that had been soiled badly by my cats. I’d tried to clean them myself and had made a really bad mess even worse. Stephen kept me up to date on when he was coming and showed up when he said he would. I must say he did what I thought would be impossible — he took a wreck of a couch and chair and made them look like new. The smell and stains are gone and I’m so, so pleased. Thanks to Stephen and D. A. Burns, I don’t have to spend the money to replace my furniture. Terrific job. Try them, I know you’ll be happy you did!

I would like to recommend and thank Jayson, our technician from DA Burns, for the great job he did on our carpets. We moved into a new condo and the carpets were filthy. Jayson was courteous, enthusiastic, helpful, and respectful. I would highly recommend him! Thanks Jayson!

I needed to get my carpet cleaned in a rush, so I called them and they sent someone out within hours. Their technician was super friendly and did a great job. (I can’t remember his name, but he was from Hawaii.) I’ll use them whenever I need my carpet cleaned.

All these years I’ve spent the time to clean our carpets thinking I was saving a bundle. Boy, was I wrong!
I gave D.A. Burns a call and arranged for an early Saturday morning appointment. I received a reminder call the day before and also that morning by the technician prior to his arrival. Fred came out on time, reviewed with me the square footage they would be charging me by and told me what to expect. Once he was done the carpets looked better than they had a right to and all for their minimum charge! Amazing work and I would highly recommend their services.

I’ve been going to the Bellevue location for at least two decades. More recently I go on a regular basis as I have two geriatric dogs with health issues and lots of accidents on area rugs. D.A. Burns not only does a fantastic job with cleaning but I frequently need to replace rugs that have been contaminated with chemotherapy waste so had to be thrown away carefully. D.A. Burns has a great supply of area rugs in assorted sizes and colors which are leftovers from new construction. They bind them and sell them for amazingly good prices. Most are neutral colors also which works well for me. I cannot say one negative thing about this place — it’s just awesome!

Unhappy! We took a wool tufted rug to be cleaned. They also talked me into doing some coating that would make it resist dirt and staining. They shrunk the rug and it is now matted looking and that stain resister does not work. I cannot get the dirty dog lying on the rug spot out. I do not recommend this place for anything other than orientals.

This business is as good as it gets!
Two great guys picked up my three hand knotted rugs and sofa with no problems finding my address (a bit tricky). When they were returned by two different great guys, I could not believe my eyes! I thought the rugs were faded by UV, but NO! The original colors were completely restored. I couldn’t be happier and will now have them cleaned more regularly.
I’m taking my oldest rug for their incredible repair service at the middle of next month.
Highly recommended!

These guys did a great job on our sectional & beds. Decent prices & professional so I’d definitely use them again or recommend them to my clients.

I hired DA Burns to clean my pet soiled
carpet. The scheduler was courteous and explained that they do a thorough cleaning. Others I had contacted for a quote tried to nickel and dime me with add ons, so a single price quote was a welcome surprise. I received a call the day before alerting me to the time window. I received a call the day of reminding me of when the cleaner would arrive. He appeared three minutes early and set out to work. My carpet looks like new and any odor is gone. Their prices are very reasonable, and I couldn’t be happier with their excellent service! I was worried that I’d need and emergency carpet replacement, but DA Burns saved the day and made my carpet look and smell new again!

They did a great job on my persian rugs. I needed two of them cleaned. One rug was fraying, so it needed to be repaired. Dropping the rugs off was easy. The Check-​in person gave me the cost up front and said when they rugs would be ready.
Both carpets now look like new and the damaged rug is repaired perfectly. I had no idea my rugs could look so bright from a thorough cleaning. The cost of the service was reasonable, and D.A. Burns completed the job as promised and on time. This is the best place to get rugs cleaned.

I called to request cleaning for stair carpet, a small amount of heavily soiled traffic areas, and a contemporary wool area rug. Over the phone I was told that they might not be able to clean the rug at my house, but the technician would evaluate the rug and let me know if he could clean it on site, or if it would need to go into the facility for cleaning.
This company is using heavy duty equipment and I was amazed how well our nasty stains were cleaned up! We had some serious challenges for the technician, and he did really well! The overall cost was less than I expected.