Discount Appliance Warehouse

Never ever again, you can pay the same price for brant new appliances at any stores and know that they will takes care of you. This guys reap me off and new owner not responsible for previous business owner action. So I ended up to fixing wet floor, old refrigerator at first pay $ 900 and after complain that it’s leaking he told me to choose different one which coast $ 160 more and they will replaced for a week, that happen in the end of July, no response .We just went to Home Depot and bough new Samsung with warranty for $ 1000. Learn lessons and do you homework before you spend money on appliances.

I wish i would have checked Unilocal 1^st instead of rushing out to get a cheap stove from this place. I was selling my house and just needed to color match my appliances-​stove so i bought one and being nice just gave them my perfectly good white stove, less hassle for me (i thought) until finding out only the burners worked and NOT the oven so they sent a «new“guy to my house, he had no clue what to look at so i finally just brought my stove back and they said they would fix it, ok. Well 2weeks go by after numerous calls and NO fixed stove i had to go back into store and demand my money or a different stove, the manager still kept giving me the run around finally they gave me some other cheap stove. Never again will i return
Also forgot to mention they have caller id and stopped answering my calls but as soon as i called from a different # he answered right away… PRICK

The delivery man put huge scratches on my floor and stained our brand new carpet. The company has done nothing to fix these issues. Also, the dishwasher was droped off without the necessary kick plate and electrical panel. It took over a week to bring these items to our house. Do not use this store.

Crooks…
I purchased a water/​dryer combo and here is my adventure:
1. Both are delivered and put into place. (units looked good)
2. A few days later went to use the dryer, it started and ran for a less than a minute then stopped.
3. Called for warranty service.
4. Technician arrives in 2 days with a replacement PC board. Wrong board. (it happens)
5. Technician promised to come back the next day. No show. Excuse.
6. Technician promised to come back the next day. No show. Excuse.
7. Technician promised to come back the next day. No show. Excuse. Etc. Up to this point I have had a lot of time on hold with leaving messages and still… no technician.
8. Two weeks go by from delivery of dryer. Still no technician.
9. Saturday: Finally get a hold of the owner Mark. I ask for a refund for the dryer. He agrees to pay me $ 100 and he will pick up the dryer on Wednesday or Thursday.
10. Friday. No Mark. No phone call. I make calls over the weekend, no one picks up.
11. Monday: I get a hold of a new person on the phone. He promises to pick up the dryer Wednesday or Thursday.
12. Friday: I get a hold of yet a different technician, and ask him to have Mark call me. I call three times that day and speak to the same technician. No call from Mark.
13. I question if I should waste my time anymore. I have already wasted my money.
My conclusions with the hope of helping other buyer:
1. Does this company sell quality used appliances? No!
2. Does this company stand behind the products they sell with a 90 day warranty like they claim? No!
3. Will this company lie to you about showing up for a service call? Yes!
Quick! Unilocal another appliance company!

Brandon was great! There are no frills to the store however; the product and prices cannot be beat! The delivery men were more polite than normal. Our dishwasher was dented, but they ordered the replacement part immediately and solved the issue. At this point, hands down I would shop there again!

These guys are great!!! My washer was broken and couldn’t be fixed. I bought a recyced washer and Mark came and installed it, took the old one away and had it running in a little over an hour. Nice courteous service and affordable prices. Why buy a new appliance when there are plenty that can be recycled for half the cost. Thumbs up to this company!!!

My Dryer died this week :(and a friend recommended I call these guys. It only took 2 days for them to come out. Echo came on the call, he was on time, polite and knowledgeable. I think in total it only took him 30 minutes to fix it (included soldering) I will definitely be calling them again for repairs, and visiting if I need new appliances! Now off to dry all that laundry :)

YOU GET WHAT YOU PAY FOR… Yes buying anything used comes with some inherent risk, however that risks should be mitigated when purchased through a reseller who claims to have gone through a multi-​point inspection to ensure everything works. What is worse is when they patently misrepresent what they sold you and do not stand behind the sale… avoid and not return calls. .. .. There is always small claims court to get it settled.. .. BUYER BEWARE!

**BUYER BEWARE** This was the worst experience with a business I have ever had. Purchased my washer and dryer a month before they were supposed to deliver it and then they sent me a ‘loaner’ dryer, that was horrible, didn’t even have a lint trap. After this they then strung me out on getting my actual dryer for about 5 months.
I had to call them and stay on them about once a week for those 5 months. The only thing that seemed to work was threatening a lawsuit. It was a total wast of my time to research how to file in small claims court.
Save your self the time and grief and do not do business her, very big chance you will regret it.

This is likely the worst business I have ever dealt with. I had a VIking fridge and a Dacor oven, both in working order that I was using daily but we chose to replace in a remodel. We contact them to buy the used items and they scheduled a pickup. They didn’t show up the first time, so we rescheduled. They came and picked up my items and gave me an «invoice» for money they would pay of $ 1200. Needless to say, approximately 10 emails later where they said I could come pick up the check, then changed their mind because the fridge was «dirty», then agreed on a new price, then said they just weren’t interested in either of the items… I wonder, «How does this place stay in business?» The only reason I haven’t taken them to court yet is that I haven’t found the time to put more hours into this sinkhole of a problem. TERRIBLE business. And they kept my appliances!

We have purchased a generator and most recently a Bosch convection wall oven from Discount Appliance Warehouse. The staff and Mark the owner were friendly, helpful, and delivered on time and when promised. We have had no issues with the appliances. I have bought several appliances from Home Depot and Lowes and have problems with everything I have purchased. Discount Appliance Warehouse in the only place I will shop for appliances from now on.

Can I rate NEGATIVE 5 stars please! I will try my BEST to keep any profanity out of this rating. I purchased a fridge and a dishwasher 28 days ago, the fridge was delivered, all good. The dishwasher, «at the warehouse» STILL isn’t here 28 days later, nobody calls back when they say they will, nobody responds via email. I was upset and clearly so, the associate over the phone tells me to «shut the F up»!!! what on gods green earth takes a dishwasher from an appliance store TWENTY EIGHT DAYS to fix. was never once told something that actually came true by anyone at that store ONCE! I would rather gargle razor blades than EVER shop at this place. I would make sure that NO ONE you know goes there for ANYTHING EVER.

BUYER BEWARE!
Bought a refrigerator from this place. Just after the 90 day warranty expired, the ice maker began leaking out the front. Had Sears appliance repair out for a service call. The technician informed me neither they nor any other repair tech would be able to order parts as the model and serial number label had been suspiciously removed.
Yes, the company sent out their service person at their expense several times to fix the problem. The refrigerator is still having issues, and despite using our home warranty several times with Express Appliance Service to resolve the same issue of water pouring out the ice maker and onto the floor, the same mysterious problem has yet to be resolved after nearly two years.
Also in my previous experience, it’s near impossible to reach Mark the «service manager.»
You’re better off buying through a private party on Craigslist or spending a little more to purchase new from a reputable retailer, one that takes honest pride in their reputation.
Otherwise, good luck!

These guys are awful!
We bought a dishwasher here in May 2013. After getting it home and installing it, it did not work. We brought it back to the store. They said that we had broken it during installation… and it needed a new part. Since we could not prove we didn’t, we paid for the new part… $ 140.
It took over 2 more months to finally get the dishwasher back. We reinstalled it, and it worked for 2 cycles, then quit working again!
After more thorough investigation, we noticed they had given us a similar looking dishwasher to our original one, BUT A DIFFERENT CHEAPER LOWER END MODEL!!!
We made multiple calls to the owner but never received any word back… So now we are out all of our money and still not a working dishwasher :(We even filed with the BBB and they did not respond. Small claims court… and maybe Get Jesse??? That’s a good idea from a previous reviewer.
BTW check out the filtered reviews too… they all tell of similar tales of woe from doing business with these people

Worst experience ever. I wanted to wait to write this review until we got our money back. First, the owner sold us a washer and dryer that was not operational and too big for our space. He assured us that it would fit when we gave him the measurements of the allocated space. Second, the delivery was botched multiple times. The delivery people (Ramsey) lied to his boss by telling him repeatedly that we were «unavailable» for delivery, when really it was the delivery people who were incompetent in time management, as they were always «running late» with other deliveries, which resulted in their constant need to reschedule. Upon delivery, the washer and dryer obviously did not fit. The delivery men negligently damaged my hardwood floors and sideboard when installing the drying and tried to conceal the damage without telling me. I refused to sign the delivery paperwork. Ramsey told me there was no time for him to take the washer and dryer back to his delivery truck, but promised me he would come back for it and refund me the money. I called discount appliance warehouse after not hearing back from anyone. The owner finally got back to me and told me that I accepted the washer and dryer when I signed the paperwork. I was completely baffled because this was completely contrary to what took place and what was agreed upon during delivery. The owner claimed he had my signature and said I would have to take him to small claims court to get my money back. I immediately called the police to report the fraud (forged signature). It was only until then that the owner called me back and said he was «mistaken.» I dont buy it. At any rate, the owner refused for several weeks to pick up the washer and dryer and tried to extort me out of 200 dollars (pick up fee). I ended up having to «lawyer-​up». Luckily my boyfriend is a lawyer and was able to convince the owner to have the delivery men pick up the washer and dryer without the 200 dollar charge. It definitely was not without a cost though. My floors and baseboards are still damaged and now Im out a washer and dryer (they took my old one away and failed to return it to me). Worst experience I have ever had with any company/​person in my entire life.

As these reviews are 7 months old or older, MARK could not possibly have been the «manager» then. When I finally had the refrigerator removed from my home I sort of expected a refund… crazy me. Waited a week or so, called and was told refunds are done by accounting and MARK had no idea when I might receive it. Waited one month, still no answer re: my refund. Waited several more weeks and phoned mid-​March. Original purchase delivery was mid January with removal of appliance late January due to faulty parts resulting in frig not working. Mid-​March, I was told a check had been sent. LIE. Waited ten days, no check in the mail, called AGAIN. I’ve never known the US Postal Service to be so slow! Made an appointment with MARK on 4/1/2013…still no check, hmmmmmm so drove all the way in to Lake City to retrieve check from MARK personally. After nearly three months I was presented a refund check for the price of the frig. MARK refused to refund the delivery fee OR the tax!!! So, in short, a delivery of a defective appliance from this place took two weeks to return, nearly three months to refund and I was stuck with the delivery charge and TAX, well over $ 100!
If you want to throw money to a business that treats customers horribly while playing Christian music in the «store» then this is for you.
Mark has no concept of customer service. He’s a little, angry dude and rude doesn’t begin to describe him.

I bought a stainless steel frig from Discount Appliance and was very pleased when they delivered in the time frame they promised. From tthe sales person to the delivery person, all were very polite and professional. I will use them again.

DON’T DO IT! I sent a client there to buy a washer/​dryer from them and they took $ 325 deposit from him and told him to come back in a couple of days to pick it up. Over a week and a half later, still no washer/​dryer. He asked if he could get a refund they told him yes. Four weeks later and over 6 phone calls to Doug the Manager, he got fed up with the run around and called BECU directly to have them reverse the charge. The next step is the Washington State Attorney Generals Office or Get Jesse! Save yourself now and DON’T DO IT!

They stood behind there 90 day warranty (in fact gave a litte extra time because we took a while to finally use the fridge) I trust they will take care of you too!

I would seriously consider other options before purchasing from them. Their quality and service are very variable. I agree with another client that Mark Gallagher, the owner, likes to «hide» is not usually available to respond to problems or questions. Try finding him in their Lynnwood warehouse.
As a property manger, I have purchased from them for several years, with variable results.
I purchased a refrigerator in which the compressor went out immediately. They responded quickly and replaced it with another model, unfortunately of a much lesser quality.
Recently, I purchased several stoves. One was delivered by the outside delivery service that they use, for an additional charge of $ 95. It was leaking lots of water all over the floor and entry way, so it was returned. Two others were delivered with wrong parts and broken parts. The control knob of one caught on fire upon installation. They refused to honor the 90 day warranty so we had to have it replaced at our cost.
Additionally they delivered these stoves themselves, during which they tore up the carpet in the building with the hand truck. The replacement cost of the damaged area is $ 1800 for which they refused to take responsibility.
I did take them to small claims court, which resulted in a judgment in my favor. As they chose not to pay this court ordered amount, I have turned them over to collection.
Buyer Beware!