Ebbets Field Flannels

Great product matched with great customer service by Elyse!

I’ve never dealt with a clothing company that didn’t have inventory on hand. If you place an order be prepared to wait four to six weeks for it to arrive, and longer if they don’t make the item. I remember EFF having quality merchandise, and very good customer service when they first opened in ’88. Especially the tees. Which at that time were made of 100% heavy cotton. Because of the lackluster customer service, and slow delivery times. I won’t be placing any more orders. PS: They made good on my order of t-​shirts, but I had to remind them that the order was incomplete.

I love vintage baseball gear, and Ebbets is the place to get it! High quality stuff.
In addition to high-​quality gear, I recently had a very positive experience when I bought something online with them. I order a vintage t-​shirt, but got sent the wrong t-​shirt. Ebbets sent me a replacement lickety-​split and even told me to keep the wrong one I got. Elyse from
Customer Service was just awesome!

Sarah makes everything better when I had a problem… Just ask for her!!!
SHE IS MISTAKE FREE and walks on water!
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I ordered my first two hats from Ebbets recently, and when the first one arrived I instantly loved it. The fit, the material, the design. Everything about it felt special, and much nicer than my other ballcaps.
I was eagerly waiting on the second one, when a few days later I arrived home to find… an empty box. Where my hat should have been. I was robbed! Of my hat, my innocence, my trust in my neighbors.
I reached out to Ebbets to verify I had the right tracking number and my hat was indeed stolen. It was. And Ebbets already had a replacement in the mail for me, without me even asking. They made my day.
The quality, the historic designs, and their Made in USA manufacturing were enough to piqué my interest. Their awesome, no questions asked customer service is enough to make me ready to be a loyal customer. 5 stars!
My hat thieving neighbors, on the other hand? I’m leaving them 2 stars. –1 star for stealing my hat. But they deserve 3 stars for their willingness to fold the box back up and leave it in the mailroom to taunt me. That’s some panache, which you have to respect.

I’ve been a fan of EFF since I discovered them several years ago and have been a frequent shopper ever since. It bogs my mind a bit how people complain about Customer Service with this company knowing that they are a small operation located in the USA (yes, American made ppl) making the highest quality product with pin-​point historically accurate precision and yet, ppl think that they should operate like a corporate machine where they hit a button to purchase and it arrives at their door the next day?? Quality just doesn’t work that way.
I have visited the store in Seattle several times when I’ve been up there and have met some of the employees. There are nothing but stellar people that work at the store. Everything this company has done has blown my mind from the hats to the jackets and jerseys. I own about 20 of their hats and wear their T-​shirts. They are all 100% quality and can you believe they are made with human hands?! I will say, there may be bad days especially through holidays when a small company has to fulfill orders, but give them a break! My wife ordered me a t-​shirt pack for Christmas that came a little late, however, we still had the most amazing experience. We were helped by Sarah and Sean who made up for the small mishap tenfold by sending me a mystery shirt for free. That goes to show you how much they take care of their customers. I would have to disagree with anyone who says anything negative about this company. Take it from a customer who has spent some time with this product and has watched its development from the sidelines, you won’t be disappointed. Instead of being to eager to cast judgement, just ask the dudes how their day is going maybe. They are human. I plan on ordering a custom jersey from them in the next month so look out EFF!

The most terrible customer service I have ever experienced. I have been trying to contact them for over a month for a order I placed, but they do not respond. They don’t answer their phone, and their customer service mailbox is full. I don’t think they are in business any more. DO NOT place an online order with them, you will not get your item and they will not contact you. If they are not closed I have no idea how they stay in business.

I’m a big fan of their mission to provide an authentic retro product which goes down to sourcing materials from the factories that used to make them 50 – 60 years ago. I have a couple hats from them so I was pretty excited to stop by and get a flannel, jersey, or hat from them.
I walked out SUPER disappointed. Considering this is the factory store, the stock available is sparse. I get there are items that are custom made but come on, the factory is literally right behind the «employees only» door. If there’s stock falling short, just make them right there.
Whoever designed the store did a spot-​on job on giving the right ambiance but if you’re merely using the store to showcase «what could be?» then what’s the point in telling folks to visit your store. Your website does that for you.

They don’t keep stock — so each item has to be made to order. They rarely deliver on their their promised delivery time.

We’ve purchased multiple items from this shop, both for ourselves & as gifts. The only draw back is when ordering from them it takes FOREVER to get the item. They said it was due to the handwork needed on each item — which is understandable as there quality is OUTSTANDING. I just hate having to wait sooooo long.; (

I’ve owed Ebbets a shining review for a while. Their products are all extremely well made, worth the money, and they last. My brother-​in-​law is crazy about their hats and wears them daily, so it’s my go-​to gift for him.
The orders can take a little bit longer — especially near the holidays — because everything is made to order. I get that. I placed my order for Christmas way too late and Shaun (Shawn? Sean?) called me and was insanely nice about making up for my sweatshirt order missing the holiday.
Nothing but love for these guys.

Love their stuff, but ordering anything online is a slow and frustratingly painful process. I’m just glad I’m a reasonably patient person.

Great product, I have one of their fitted hats already. It’s classic stuff, with some great and interesting sports logos and teams. The quality is very high, I can speak to niceness and excellence of the product.
With that said… be warned: I have placed two orders recently. Both were followed a day or so after online purchase with an email stating that my order won’t be fulfilled for 4 – 6 weeks. Each order was for a single hat… now I don’t mind waiting… but in todays day and age… where people are getting 1 hour deliveries from amazon… Ebbets, you guys gotta up your game.

My frustration with Ebbets is similar to the other bad reviews. I’ve ordered a few times and more often than not have had to wait forever to receive an item, often longer than customer service initially indicates. While the shirts themselves are great, the website is incredibly misleading. If items take two to three months, there should be some indication of this. Just seems like a bad way to do business.

The products are quality… the service and wait time is horrendous. I ordered some t-​shirts a while back… It took 3 months to complete an order. I had to constantly hassle them about when they were coming. Once they told me my order would be complete in two weeks.
Two months later — I got it all.
With the holidays coming up — DO NOT ORDER from these folks — you won’t get it on time.
I get a lot of handcrafting goes into this (hence 2 stars instead of 1) — but we are in 2015 now. Service and speed matters.
Again — the stuff is good. No complaints there… but you will wait FOREVER.

Be aware that if you order something online it is a MINIMUM of 4 – 6 weeks until you receive your item. The only way you will get it earlier is if they randomly happen to have it in stock, in your size, which is unlikely because this company «does not hold inventory» (more on this ridiculousness below).
I ordered a hat in August and was told (after a call today) that I would not be receiving it until sometime in November. The fact that it would take almost 3 months for this company to make a hat and ship it is crazy. It’s not a custom suit being shipped internationally, it is a baseball cap.
Nowhere is the exorbitant wait time advertised on their website when you order. Their website does not bear any resemblance to what they have in stock, or what they will have in stock, ever. I was told on the phone that «we don’t hold inventory» (!!!).
So yes, this might be the first clothing business in history that HAS NO INVENTORY. Think about that for a second.
By the way, I had to call them because they ignored 3 separate emails to their customer service department.
I guess if you live in Seattle and can walk into a store to buy something off the shelf it is a different story, but as a mail-​order experience, this is just awful.
I cancelled the order, and will not be ordering anything from them again.

***UPDATE*** — Although it took a while to get everything sorted out, the customer service rep Shaun made sure everything was taken care of in a timely manner. He understood my frustration and did everything he could to make me a happy customer and I really appreciate that. Ebbets makes A-​1 product and Shaun really went the extra mile to make sure I was satisfied with my order. Thanks Ebbets for the hats and for remedying the situation fairly and putting a smile on my face!

Whats not to love about Ebbets? If you’re a fan of baseball or vintage sportswear this is your store. Friendly staff, good location, high quality craftsmanship. Love that they make everything on site right behind the retail section. Just go here and check out their sweet hats and tees!

A very cool vintage sports apparel shop with the factory floor right in the back. I was expecting more vintage looking items for modern teams, but it was mostly apparel for vintage teams that don’t exist anymore, mostly baseball. The clothing they do have is very nicely handmade and has the feel of high quality material. Very friendly staff and it was cool to see other clothes being made in the back.

I had the honor of writing a piece on their new storefront for HYPEBEAST as well as interview Lisa Cooper, VP and Creative Director at Ebbets for MISSBISH.
This is seriously the most awesome gang of people you will ever find anywhere – their commitment to quality and the passion for the brand story runs deep. Not to mention, their threads are so siiiiick, and it helps that they’re investment pieces. Shout out to Megan, Shaun, Sarah and the rest of the squad there.