Enhance & Beyond

My husband and I had a very positive experience. The place was clean and they were very professional. We arrived 10 min late and the accommodated us by going 10min longer than the scheduled time. My masseuse didn’t talk during the massage almost at all, something j loved so I could doze off from time to time. We would def go again

I love massages and I have been to a few places and most of them were OK but this place blew my mind. The massage was excellent, the customer service experience was impeccable, and the prices are reasonable. I will definitely recommend this place to anyone, because they adjust according to your needs. They do not treat all their customers uniformly which makes it even more special.

I can’t say enough great stuff about Enhance & Beyond. The therapists there are at the top of their game. I’ve never had anything but a wonderful massage and overall experience. The prices also can’t be beat. They’re on the cutting edge of massage therapy techniques and modalities bringing great value. The office is bright and clean. I’ve been going here for years and will continue to do so!

I never leave reviews but there is no reason this place should have 2 stars. My boyfriend and I bought a Groupon for a couples massage. We got an appointment the next day. The place was simple but clean. Jeff and David took care of us and both were fantastic. The room was bright like others said but they offered towels to cover our eyes and it was perfectly fine. Only problem I can think of was that we didn’t receive a confirmation email but because they’re were no problems with our appointment I cannot complain.

I have received great massages from both Jeff and Pat. I am surprised by a lot of the complaints I’ve read on this site and how harsh some of the comments are. If you are looking for the silk robe, fluffy slippers and champagne experience from a Groupon, well all I can say is good luck. This studio is clean, nicely decorated, and easy to get to. The therapists are friendly and skilled and the owner works really hard to create an inviting and soothing atmosphere for clients and therapists alike. Someone complained about the noise… Well, honestly it’s an older building and Eastlake is a busy and frequently loud street. That’s not the business’ fault! They do the best they can with music but c’mon they can’t shut down the street! Someone else complained about light… I was offered a cloth over my eyes to block the light during an afternoon massage. And even if it hadn’t been offered I’m adult enough to ask for one if I felt it was too bright. Geez people, quit being so whiny.
Quality massage for a quality price. That’s the bottom line.

I hate to do this but seriously don’t buy Groupon for this business. We bought Groupon since Feb 2015, we tried to made an appointment but the owner said she was booked and the date we could book it was after the Groupon already expired for few months. We made an appointment about few months later and sent her our vouchers and confirm.
We have a very busy schedules but we want to get a massage so we went to our appointment. We were at the building per the address. It look pretty old from the outside. We were not sure where is the place, so we called the owner. She told me that she doesn’t have our names booked on the system. I was like we are already here. She told us that we can re-​schedule but what if this happening again. She told us she could refund it to us. I told her that we will think about either going back or get the refund.
It had been many months to try to make an appointment but no luck so the refund would be the better choice. I called the office and left message, the front desk called back and told me that the owner will contact you, BUT NEVER HAPPENED. I called again several times and email but no response from the owner. I called again today, finally she called back.
She told me that she couldn’t refund to us, only Groupon can. I already contacted the Groupon and they couldn’t refund because it was already expired. If we cancel it before it is expired they will be able to. We couldn’t even make an appointment at that time how could we know we want to get the refund.
The owner was rude. She told me to listen to her. She told me why I couldn’t get the refund because they might be waiting for our vouchers, which we already sent it to her. 2ND reason was because Only groupon can refund the money bah bahbah. I told her they won’t. She should be listen to me not I am listening to her. She said that I cut her off. All the reason she told me was wasting my time. She should have listen to my situation first. I also did email her everything.
She said that she couldn’t do anything but after I told her that you will loose a lot of customers then she asked for my last name I told her I don’t have time for all this. I already email her everything. My last name is hard to spell but I was gonna give it to her anyway but she was like since you don’t have time you can go ahead and do something else and talk to you later and (it was the way she talk). I wanted to get this done! Very great customer service. I am tired of dealing with this kind of hassle. Writing Unilocal is also taking my time and if you don’t want to deal with all these don’t go there.
Luckily contacted Groupon again and they credited my Groupon account. The refund should has been better but well…

I wish i could give 0 stars. The place smells like mildew. The rooms are too bright. Walls are too thin and can hear everything outside. They talked way too much, i want to sleep during a massage. The place looked like a prison cell inside. And the massage therapist smelled funny. It was just plain terrible.
I would never recommend this place. Ever.

Like the others, I also bought the couples massage via Groupon and it was very difficult to book an appointment let alone find a date that wasn’t 4 months out. I called for days and never reached anyone so I finally decided to email them. They were responsive to email but only had slots that were 3 – 4 months out. They either over sold the number of massage they could manage or there is only one or two massage therapists.

Zero Stars actually! I got a groupon for a couples massage. I had to wait 2 months to get an appointment. Then a day prior to appointment I received an email that they couldn’t honor the appointment. They didn’t even have a courtesy to call up and try to accommodate sooner, Shouldn’t they accommodate an appointment within 2 weeks if I have already waited long enough and its no fault of mine that they couldn’t keep the appointment ??? No… I had to go through all the scheduling drama again and guess what, the next appointment was 4 months away that too during Holidays. I am in no mood to wait for 6 months from the time I bought the groupon to get an appointment and not be sure that it wont be cancelled again. Hoping to get the credit back.
Serious suggestion to EB — Stay open on Sundays and may be take extra 2 weeksdays off. You probably will get more customers and happy ones.

This review is for the foot massage. I arrived very late to my appointment due to my driver getting lost. Cameron was understanding and gave me an excellent and much needed foot, leg, and arm massage.

My boyfriend and I got a groupon for a couples massage and it was not a relaxing experience at all. We had to wait like 3 months just to get an appointment. The rooms were too bright. The guy who was giving my massage had a god awful cough. And we felt like we had been rushed out. Waisted our time and money by coming here.

I wouldn’t recommend this place for relaxation. The rooms are bright and my masseuse was clearly new. That’s okay except she kept sniffing instead of blowing her nose. Also was so loud about getting the rocks out of their spot. This was an hour and a half on not relaxing!

I would give 0 stars if possible. I had purchased a Groupon for a couple’s massage at the Eastlake location. We were very excited as we are traveling there for a weekend for my boyfriends birthday! We wanted to book a Saturday night appt, so I booked over 2 months in advance. I called to make sure I had the correct appt time less than two weeks before the appt and was told that there was a clerical error and they could no longer accomodate my appt and I would have to reschedule. If I wouldn’t have called to verify I would have been given no notice and showed up that night. This is impossible because we will only be in downtown Seattle for one night. The woman (who I believe is the owner) said there is nothing she can do and that I just have to get a refund. This completely derails my plans and now I have to try to book a Sat night appt elsewhere with little notice. Completely unacceptable. She had no sympathy. If you want your time to be valued, book elsewhere Groupon or not.