Enterprise Rent-A-Car

Rented a car. Decent price. Very pleasant people working the desk. No complaints.

Great service. Asked for pickup and they were there at time designated. Will use again when we return to Seattle.

Rented a car for Christmas weekend and it was great! From the time we got picked up to the time we got dropped off. The employees at University District location on Roosevelt Way NE always go that extra mile to help and make you feel comfortable… not just another car renter. We’ll be here for a while so I know we’ll rent a car again

Decided to get a hire car while my brother was visiting so we could go shopping and I could play tour guide; I found a $ 60/​day deal on hotwire for an SUV! With all the recent snow and required AWD and/​or chains and snow tyres, the staff asked if we were planning to venture out into the snow with an SUV. I said probably not. The manager came out and offered a sports car (Dodge Challenger) because the SUVs were in such high demand. He also offered to comp the gas as well! SCORE! Got a courtesy call the next day letting me know the car was received and everything was fine. Great people and a great experience.

We’ve rented from this office 4 times over the last year or so and they’ve always been wonderful. Everyone who works there has excellent customer service, and they’re great at answering questions. We sometimes go to Canada, which is not a problem from this Enterprise.
So glad to have them in the neighborhood!

I rent frequently at Enterprise in the University District. Although we moved out of the area we would not rent from anyone else in the city. Brian and the team combine helpful courteous service with professionalism and efficiency. I am surprised if others have different experiences and know this team will respond. As a result we always rent Enterprise when traveling.

I’ve used them twice now, and had exceptional customer service each time. Beautiful vehicles, too.
Whoever runs this place does it right!
Thanks!

Came in on 9.13.15, spoke with a blonde female (didn’t get her name). She was very rude and had very bad customer service.
She gave WRONG information, false pricing and was not very cooperative.
I would not recommend this location to rent a car.
Went the the Enterprise in Shoreline and the gentlemen was VERY helpful and make the process very easy.

I rented an economy for one month. It was easy to pick it up — not much time spent at the office. I got the red Ford Fiesta. The pedal kind of squeaked.
A day after I picked it up, I got a call from the office asking if everything was OK. Then a few days later, I got a call again to ask if they could swap the car as the red Fiesta had been sold. I did not know that side of car rental business! I was offered for a free upgrade.
I took the car back, and I was given Nissan Versa, almost the identical car to Fiesta. I was just curious what happened to the free upgrade. Upon asking, I was told that I could have Toyota Camry, which was parked at the other site. The bigger car would have been nice, but it would also mean that it would take more gas and more parking space. So I settled with the Versa.
There was no squeaking noise! Dropping off the car was very easy after hour. And you can safely and easily walk back to the 45^th street.
I got the car at 3:30pm on ⁷⁄₂₀. I dropped off the car after hour on ⁸⁄₂₀. I was charged $ 29.91 for one extra day as I did not return the car at 3:30pm. Not particularly happy about that :(But over all, it was a good experience!

Keith Shattuck was very helpful in picking me up and giving me the information for the rental car. Coming in for graduation — all the rental car locations in downtown were sold out — so I am very appreciative for having a car. When I dropped off the car, the lady helping me was also very helpful. I don’t remember her name but I told her I wanted to go to the main library on UW campus and she was able to turn in and park in the exact location! The service was very good and every one I worked with knew the U-​district very well. — pick up and drop off was very convenient. Thank you!

This review is about picking up a car, not the actual process when in the store. Worst customer service. I had an insurance company make the reservation because of an accident. The store voided my reservation when they claimed they couldn’t get a hold of me but I have no missed calls and neither did the insurance company. They had me re enter all my information just to find out that they wouldn’t be able to pick me up close to closing time. Called the next day to schedule a pick up and couldn’t find my reservation and was asked my info again. This time the woman was friendly and was apologetic for all the mess. I have also rented before with enterprise (just 2 months ago) and told them I am surprised they can’t just find my info on their computers. They are also sectioned into zones so if you have to change your pick up location, they’ll just transfer you to another store. I still am without a car and not looking forward to renting with them.

We learned the hard way that the City of Seattle likes to make cash by towing cars for minor infractions that only deserve a ticket. I won’t go into the story here, but my brother-​in-​law became a victim of this scheme while we were visiting Seattle, and because of issues getting the car out of the tow lot, we had to rent a car so he could drive home to Port Angeles (5-​hour round trip) to get additional paperwork that the tow yard wanted. As a result, we had to get to Enterprise from the tow yard before they closed in 15 minutes, and it was 1.5 miles away. So I left the whole group behind and RAN to Enterprise (I’m a distance runner), arriving 2 minutes before closing time! The staff was SO nice and friendly, offered me water, and hung around later than they probably expected in order to get us in a car. Great service from compassionate people who went above and beyond the call of duty for customers in a bad situation. Thank you, Enterprise!

Great weekly rates, friendly and knowledgable staff, keen to help out. I’ve rented from this location 3 times over the course of 6 years, much better experience than most shops. Staff is definitely trying to help the customer out and not take advantage.
I knock off one star because I had to file an insurance claim for someone damaging my rental, and the staff was a little unclear as to who should deal with my insurance. After a week of waiting, I called Enterprise claims to check the status, and they told me it’s my responsibility to file the claim. Minor confusion and it didnt result in any problems.

These guys here are awesome, straight to the point, and very helpful.
they helped accommodate my wife and I with a rental, when repairs were taking longer then anticipated. I called several other car rental places and they all had either higher prices or the vehicle we needed was not in-​stock. The last call i made was to these guys who had quick-​good service.
Just good people being good people

The most unprofessional staff ever! When I walked in I waited while the staff talked about employee reviews in earshot of customers. I was given a car with a bone dry gas tank and told they had no pump.
I returned to the office when I noticed the key ring had two sets of keys, 2 sets of remotes and big tag for identification. The whole contraption was so big it wouldn’t fit in my pocket and it was held together by a cable.
Mr. Meyer told me, «that’s the way it is!» and told me I would be charged $ 275 if I lost any part of it. I told him I had not signed for two sets of keys but was told, «oh yes you did.» When I asked him if he felt this was an acceptable business practice he replied, YES!
Apparently Enterprise wants their customer to carry their key inventory with them because the employees are so incompetent! Mr. Meyer was rude and had no customer service skills whatsoever.
By far the most unprofessional staff!

I walked in and no one even acknowledged me. It was right when they opened and they appeared to be understaffed. There was a line to the door and the guy checking me in for my rental was pretty rude to the people calling. Everyone working there seemed like they hated their lives. Not what I would call great service but I did get my car pretty quickly all things considered. Just wish they

There is nothing good about this. Severely understaffed, rude service. Lies about wait time.
We made reservations 2 weeks in advance and then called the day before to inquire about pick ups. They told us 30 min, but the next morning when we called for pick up, they told us (very rudely) that the wait would be an hour. We called again and another lady Lauren said then wait time would be 30 min, but after 45 min, they were a no show. We called once again and the guy who answered (David) said he did not even have our address to be picked up and that we would have to wait «45 more min».
This cut into our plans and left us deeply disappointed since we are only in seattle for 2 days. Would not use enterprise again.