FedEx Office Print & Ship Center

This location is not too busy, it’s very clean and organized and everything is in good working order. This will be my go to location, parking is pretty easy too.

All I wanted is ship something back to CA via ground, needed a 20×20×20 packing box which cost $ 6.50
Total weight came out to be 22lbs, but got charged total of $ 16 (material + handling). Freight was only $ 13, next time I will remind myself to make it very clear at the counter –just want to purchase a box and do my own packing-​; which is nothing more than seal two ends of the box with box seal tape.
$ 9.50 to tape up an empty box and fill with some cushioning Kraft paper is a bit steep I think

Came in to send 2 luggages to the east coast and Jason was very helpful. When I called he gave me my options for shipping, offering to either complete my order online and have fedex pick it up from my apartment or come in and have them do it all for me today. I came in and he helped me find the most affordable option and had me out within 10 minutes.

Unfortunately I didn’t catch the name of the gentleman who helped me today when I dropped by to print (it was a bit before 5 PM I believe on Friday, September 25^th and he seemed to be the main guy helping people at the register). I had trouble getting my documents to print on the right page size, and he was super helpful getting them printed for me. He also brought a fun vibe to the whole place, knew people’s name that were stopping by, and generally was the exact kind of guy you want representing a place. Awesome experience, will definitely be using this place as needed.

I can’t say enough nice things about Kristopher. He was extremely polite in person and on the phone. I put in two orders today and part of the first order was messed up. I didn’t notice until I got back to my office. Kristopher checked on the files, determined it was a printer issue and corrected it at no charge and quickly. The new prints look great. I haven’t always had the greatest experiences with this branch, but it’s been at least 80% good and I thought Kristopher really deserved to get credit for the exceptional service today.

This FedEx doesn’t really fit in where it’s located. There’s lots of trendy restaurants, hair salons, etc. and then there’s a FedEx… This area is so cute though, I want to come back just to lounge near the fountain!
The guy who was working at the time was really nice — he got me in and outta there in no time.

This last week, I visited to print a resume and cover letter — pretty simple. I could have done it myself but wanted to print on some nice stock so took it in. There was only one person working and it took about 15 minutes to process the shipment order of the one person in front of me in line. Finally, my turn! Twenty additional minutes of fumbling later, they still couldn’t figure out how to print on stock. Gave it several attempts, called the boss at home on his night off (he was not pleased), tried several machines and killed about 50 trees in the process. Forty minutes in, a line is starting to form behind me and I’m told by the employee that they need to help the other people so they won’t have to wait. So I wait. And wait. Aaaaand wait. Then it’s back to my turn! We try thee different machines and still no clue how to make it work.
I’m finally asked if I can come back another day or if I’d be willing to drive to another location to print my resume. «They’re really great, they’re not still in training like me and can figure out how to print on stock.» — WHY WOULD YOU SCHEDULE THE EMPLOYEE WHO IS STILL IN TRAINING TO WORK BY THEMSELVES?!
The entire process took an hour and a half and I left only with a five blank pieces of paper as a make good. Not sure that makes up for my ninety minutes of frustration.
The employee said it best as I left, «Thanks for your patience. I’m sure you’ll never come back because it took forever and the service was pretty much terrible.» Yep.

I’ve been coming here for years because I live a few blocks away. I should know better by now, but I just don’t learn I guess. Convenience makes it easy but at a cost. I leave this place frustrated every time. Every time I think about the staff here, I’m just as frustrated. Every time. Ugh.
I will leave out most details in effort to not bore you, and to save myself from getting annoyed thinking about my last visit. Long story short: I was shipping some stuff to a friend which she was going to pay for. We decided I would pay for packaging since FedEx doesn’t allow the person paying for shipping to pay for packaging to avoid theft.
I ask the guy at the counter to pay for packaging, friend would call and pay for shipping and I could be on my way. Forty (yes 40) minutes later I was still standing there. He refused to let me pay for packaging prior to getting money for shipping, had her on the phone and explained all policies, got a credit card number, shipping address etc (even though I had provided most of this information up front and signed for it) while I was standing there waiting… wasting my time, watching him get all the information from her (except the credit card number 5 times because the phone was cutting out) that I just provided typing it all with two fingers.
Anyways, 45 minutes later accompanied by a headache (some lady had been waiting behind me for this long too and no one offered to help her), after suggesting:
1. Someone else help pack my friend’s stuff and expedite the transaction (he denied that just mumbling and not asking someone else to help)
2. Ring me up for packaging beforehand so I could leave (which he denied by getting my friend on the phone first to get her shipping and payment information),
3. Offering to pay for the whole transaction
I was STILL STANDING THERE (with a headache)!!!
After he got off the phone with my friend and got all her information, I asked him why he didn’t let me pay for packaging from the beginning and his response was, «Well if the card used for shipping didn’t go through we couldn’t send it» after turning as red as a beet. Right, but if that was the case then a. my friend would have called me back to pay for the whole transaction, or b. she would have called me back and told me to get her stuff back. I would have been back inevitably. Isn’t that obvious?! She need her stuff shipped asap. He should have realized by the cost and product it was an urgent need (shipping a laptop and a leather work bag was close to $ 198)
At the very end of the transaction, he asked the other girl working there to ring me up for packaging. She smiled and asked me how my day was going. I gave her a grumpy response. She asked me to take the survey based on her service, not the other guy’s.
Seriously, one shipping transaction took almost an HOUR?! It really bothers me when my time is wasted, even after suggesting effective ways to help he wasn’t very open to do things another way. My time here has been wasted here on many occasions, drawn out from 30 minutes to an hour.
FedEx should have national competitions like Domino’s Pizza does. Instead of, «Who can make a pizza the fastest?» it would be «Who can pack and ship a box the fastest?»
1.5 stars because I usually get what I need, it just doesn’t happen efficiently, timely, without frustration or a headache.
If you’re still reading this, I hope you don’t have a headache like I do. Ugh!

«This is by far the Rudest FedEx Office Center!
I had a worker by the name of Ian that treated me like a 2^nd class citizen! He ignored my request and also took on other customers and didn’t even help me with my project.
I flew in from out of State to run an off site bringing in revenue for the hotels, restaurants and City coffers. If this is the way that out of State business is treated in Seattle (FedEx) the city needs to look at this Center!
For those of you doing business with this Kinkos BEWARE!!! You won’t find any CUSTOMER SERVICE HERE!!!

I’ve been coming to this location for about six months now. They are consistently cheerful, accurate, timely, and responsive to my questions.
They keep me posted of their latest specials and offers, but they manage to do so without being annoying. Whenever I’ve had a question, their center manager emails me back promptly. Great customer service.
They even have a couple parking spots in the back for easy pick up.
It’s nice to have such a professional print shop right down the road!

I may just be partial to this place cuz the Goth guy running the counter is super nice and makes me all smirky seeing his long bottle-​black hair, multiple piercings, guy-​liner and sharpened fingernails all «proper-​ed» up behind his Fedex/Kinko’s polo shirt. I am easily amused by things like that though, and like I said he is super nice and capable of helping 4 different people at the same time without making any one of them feel neglected.
The store is big, well organized and clean. Also a super convenient location for my paper printing needs for school, or picking up packages that the lazy fedex driver never seems to ever even TRY to deliver to my building.

This Kinkos showed me a sample card stock and then printed on a cheaper lighter stock. When I pointd it out to them the manager said the «sample was wrong». This is a classic bait and switch tactic. They did not offer any resolution, kept my full pymt. (I paid before I saw the order and they would not give back my money.) I did not get what I paid for and telling me that the «sample is wrong» is not a resolution. Buyer beware. Better yet, buyer go somewhere else.

A new FedEx Kinkos? It’s true! This location just opened, looks clean, has a nice floor plan and easy to find self-​help stations. I’m thrilled that I have a location so close by.