FedEx Office Print & Ship Center

So I wrote a very critical review of the FedEx over by University Village (3042 NE 45^th St) with a recommendation to STAY AWAY from the location.
Let me say that this is my regular FedEx branch and the folks there are wonderful. Even when extremely busy, they will acknowledge you and let you know that they’ll be right with you.
And they know their business!

They have terribly outdated pcs and software. Both options for browsers (Explorer and Firefox) on computers are so old they don’t support Google Drive. Just trying to print something! It’s called maintenance and I shouldn’t be the one performing it.

I have had multiple times of being ignored and employees being rude at this location. It is almost comical except I need to print and send items for work. UPS is down the street for print jobs they don’t have all the resources fedex has; however, the customer service is night and day

This is THE PLACE to come if you need to ship artwork!
I got a framed painting packed and shipped across country here and the guy who did it (rats, I can’t remember his name, John I think???) did an absolutely awesome job.
He quickly and efficiently, safely and securely packed the painting in this totally sweet, space age box with air cushioning in it. He explained the whole process; the painting essentially ended up floating on air inside the box. This is obviously a specialty of his and he approached it with respect and care, and he was super friendly too.
I would go here 10 times out of 10 to get this done in the future.

Horrible experience. I’ve been using this branch from time to time when I don’t want to drive far because it’s the closest one to my home with a parking lot. It’s always very disappointing to go there and I’m avoiding to use them as much as possible. Their customer service is consistently poor and has no integrity. Most of their employees act like they are not happy to be there. Their questions about my shipments are inconsistent with each employee.
I feel very drained every time I left there. Even it’s a quite a drive I rather going to use the Fedex shipping center on Airport way. They are professional and consistent. If you want to be treated as a customer I recommend you NOT to go to the FedEx on Broadway.

I came here today (5÷13÷15) right at open and had an awesome experience with the blonde woman that was working there. She was veryyyyy nice. She helped me fix documents, answered my millions of questions and helped me print off my resumes. Thanks for all the help! :-)

I came here this morning to get an item boxed up for shipping after shenanigans at the UPS Store. There was a bit of a wait in line, but the staff was helpful in getting everything packed and providing me with a shipping quote.

Horrible experience. Not only did FedEx not deliver my stuff because of «security» when I live in a gated community but the lack of staff in the retail location when trying to pick up the package was ridiculous. The blondish redhead male on shift was rude and the other two were extremely slow. I hope I never have to use FedEx again.

I have experienced repeated issues with their HP print service. But it is nice that they even have the service.
The fact that they don’t have a self service way to scan to device or scan to email without renting a computer, and even then only having a single page flatbed scanner is a bit nuts. I had 10 pages to scan and have used countless scanners that have document feeders going back a large number of years. I would think this would be a standard piece of equipment, or that you would be able to scan to a thumb drive, scan to email, or scan to your fedex online account using the copiers.
Charging a dollar and some change per page for a fax seems very steep.
I was looking forward to giving you my money, but the services FedEx office offers is subpar. I’ll be finding alternatives, unfortunately. Improve and I’ll regularly throw money at ya!

I ordered a banner and some postcards to be printed overnight and went to pick them up this morning. Upon arrival, I realized that my dumb ass had messed up some of the print settings on the postcards (converting them into 8.5÷11 inch pages instead of postcards). The guys on duty here very kindly helped me re-​set my postcards and print them at the correct dimensions — for free. They look beautiful and I could not be happier!

Useless. The equipment here is beyond end of life and it seems the staff are right there too. Excuse me? Excuse me? Oh, I’m the only person in the store… doesn’t make a difference. This store has garbage for computers, printers, and copiers and a team of apathetic non-​starters behind the counter.
If you must go, expect it to take longer than the second coming of Christ to get anything done, expect to do it with no help from the useless staff, and expect something like printing from emails to cost about $ 10.

My needs tonight were very simple, so I figured it’d be quick. Unfortunately, their main printer was out of action. The lovely girl at the counter made it happen, and was very courteous about it too. The fact that today is a holiday only made it sweeter. I always accomplish what I need to get done at this location, and this review is long overdue.

Never go here unless you’re just trying to buy some envelopes. I live in the neighborhood and keep trying to give them the benefit of the doubt, but after 3 horrible interactions and about 5 hours of my life wasted, I’m giving up. With one exception, everyone I’ve interacted with here is stunningly incompetent. Do it yourself, order it online, or go to the new OfficeMax down the street.

This Fedex location is a-​okay. My review is for Fedex shipping services (there is no Unilocal business listing for Fedex in general that I can find).
The problem is over having to visit the Capitol Hill Fedex store at all, simply to pick up packages that were supposed to be delivered to my home.
Fedex is much worse than UPS because they push the signature-​upon-​delivery requirement, even for buildings that have secured mailrooms (they will not leave the package there if it has the signature requirement). UPS doesn’t have this hangup.
Fedex is shifting their loss/​fraud costs (part of doing business in the shipping industry, and a small percentage of their profits) onto consumers in exchange for their convenience.

Waited forever to pick up my package while there was someone just scanning packages in at the counter. Then they couldn’t find it. The staff was not helpful! I will be avoiding at all costs! Plus there is no parking so if you have a big package there is no place to load or unload!

A few years back I left a pretty scathingly unfavorable review of one particularly employee that I had a terrible experience with, she has since been relocated. I recently ran into her in the downtown store and in all honesty I must admit that I was very impressed with her optimism and effort, she displayed professionalism, and positive demeanor even though we had a poor interaction previously. While it speaks to an individuals personal growth it also shows the effective training ability of FedEx Kinkos and reflects well on the company on the whole.
Now back to the A-​Team… the whole staff at the Broadway location have been so helpful in their roles leading up to, during and after the launch of my new small company that I feel compelled to give them a 5 star review. I have seen them handle extremely demanding customer flow RIGHT before closing time and treat each person like it was early in the day. They have (on many occasions) walked customers through step-​by-​step instructions on printers, scanners, programs, edits, etc. I even see them using customers names to created rapport, they don’t simply act as employees but more as ambassadors to the FedEx Kinkos brand.
When Fedex Kinkos decides to film it’s next company employee training tutorial, no need to hire inexperienced actors, just roll a few cameras into the Broadway branch to capture exactly how these five star representatives work it! It’s like a well oiled machine with Kyle at the helm (lets see if i can do this): & Juls, Paul, Jon, Ray, Theresa, & Laura there to answer questions and service your every request. My Broadway FedEx Kinkos visits stopped being just another print job, and became an experience to Unilocal about.

I’ve used other FedEx locations recently and dealt with representatives on the phone, and my experience has been generally positive with the exception of this location.
Both times I’ve been here the location has been understaffed and the training manual appears to have taught their employees nonchalance instead of any ability to process FedEx services.
The second and last time I went here the employee who helped me was unable to process a standard delivery option, and the employee didn’t make much of an effort to figure out how to process the shipment. I then took my packages to a different location that had no such problem with FedEx’s standard delivery options.

My fiancé spent a day calling print shops to get quotes for our wedding invites. By the end of the day he knew exactly what to ask for (double sided, color, type of paper, etc.) so he was very specific in providing details to Fedex to get a quote. They gave us by far the lowest price around.
So the next day, we go to drop off our files and have them do a proof. The proof looked good, but suddenly it would cost us $ 70 instead of $ 25. We told them what we were quoted and the guy mumbled some crap about a misunderstanding. No offer to give us any kind of discount, no apology, no customer service.
There is an local print shop just down Broadway… give your business to them instead of Fedex.

The first few times I used this place a few years ago it was a miserable experience. The employees were indifferent, slow, unprofessional and unhelpful. Since then I’ve shipped things from this location with no problems, and got good customer service, too. After recently shipping holiday gifts from this FedEx, I have come full circle to become a fan of this place. They’ve cleaned up their act and you can expect to get in and out in fairly good time, working with attentive employees who respect your time and patience. Can’t ask for much more from a shipping office.

I’m always shocked when I dole out 5 star reviews for big giant companies. Sometimes with all of the rules and all of the policies and employees things can get sloppy.
But I’ve now used this FedEX location a number of times and have never had an issue. In fact, most recently (now a few months back) I had to ship a laptop back to San Francisco and needed it done safely and quickly. Having never packed such an item, I was so grateful that the guy behind the counter was able to actually do it for me. He was so friendly and so helpful I practically felt like he was doing me a personal favor! It took no time at all and the price was right for the job. I really appreciated the level of customer service and wouldn’t hesitate to come back again.