FedEx Office Print & Ship Center

I’ve been to some good Fedex locations before, but I have received the best service by far at this branch. Tonight Mike and Krystal were particularly helpful as I sorted out some technical issues with printing a couple photos. That said, I have received great quality service and products from every team member here, and I could not be more thankful to have them in Ballard.

The employees I dealt with here were very unprofessional.
Update 12÷2÷15 I came back here for a work matter and they stepped up their game, perhaps new personnel or better training in customer service!

A simple FedEx envelope of documents destined for Quebec seemed a challenge for their store manager. My Amex was declined because he entered the security code incorrectly. He could not differentiate the rate of delivery between service levels so I was forced to «rush» the delivery (at $ 45). Finally I received a call back from another employee (who was actually good and knowledgable) because the manager had not completed the customs questions required to get this time-​sensitive document set through Canadian customs. I phoned back to provide «improvement opportunity» feedback directly to the manager and got smugness. Incomplete help. Poor attitude. Mistakes made. 3 strikes and you’re out.

Generally Fedex Office has great customer service but think twice before using this location.

Handed! THE ASSISTANT MANAGER! my USB drive and said I wanted some labels. He put it into his computer and turned the screen toward me. He then walked out onto the sales floor to help someone else. The keyboard and mouse were already at a 90° angle, so I opened my file and got it ready to print. He returned and said «You should be careful before touching a corporate computer. I can have you arrested.» Seriously? Obviously I asked for my drive back and headed to Office Max. No excuse for that rudeness.

Colin, John, Michael and the crew were super helpful, informative and kind. I have had some tough experiences at FedEx, but I will definitely come back here.

This location is either understaffed or staffed with people who seem to assume you know everything about how to ship things easily. I was recently looking for passport photos, to mail something, and include a return label/​envelope. All throughout the process, the employee pointed at forms and supplies from behind the counter, without explaining what was actually involved in shipping both ways. I felt as though I was left to figure it out on my own and my presence felt like somewhat of an inconvenience. In a recent return trip, the lone employee was more helpful but there was only one early on a Saturday afternoon. Maybe someone was out to lunch, but they definitely needed more. Overall, not a great set of experiences.

Honestly, I’ve never had a good experience at a Kinkos and in their defense printing seems like a Sisyphean business what with all the compatibility issues. My transaction here was an exception. Katlyn was extremely helpful and went above and beyond helping me work through an order for my upcoming wedding. The results were perfect and my fiancé and I were outta there in 15 minutes.

So was told that printing my two word documents on their computers would take over 20 minutes. But they did inform me I could get it done right away if i Iogged onto the back computers a much more expensive way to print. Told them I would wait and big surprise he was able print it off right away. Definitely make it seem like I’m in the way and are makeing up reason on why I have to use a more expensive way to print.

This shop is not even worth one star. I went to get and prepay an overseas shipping envelope. The envelope needed to go to a government office which, in turn, would send it out directly to my intended recipient. Neither of the two guys working there knew how to do this. Worse, they did not bother to find out. They just left me there, standing. Thank god for the Sip & Ship next door!

Got very good service here today. Not sure if they’re responding to the prior reviews or what, but my experience was great. Popped in to do a quick print job from a USB stick, and my PDF was being wonky. Mo at the front counter went above and beyond in taking care of it for me.
A few years ago they did my baby’s passport photo and did a great job — fast, efficient, patient with a yelling baby.

One star for quick, good-​quality online-​submitted printing. Minus-​four stars for everything else. Service (except for one time) has consistently created the sense that I am a nuisance.
Example: three guys behind counter leaning on table chatting, two in standard FedEx garb (Glasses & Hair-​needs-​product), one in suit & tie (Suit). After waiting ~15 seconds, hovering around the counter looking like someone who may need some assistance, I was finally acknowledged with eye contact. None of the standard professional words, just eye contact. Me: «Hi. Can one of you guys help me?» (Three second pause) Suit: «Uh. Yeah.»
They all looked at each other and mentally drew straws. Glasses lost, so he comes with me to the self-​service printing kiosk. Suit disappears, Hair starts looking busy.
Long-​story short: my needs were not addressed. The self-​service kiosks were not working (which was blamed on my USB thingie and «multiple error variables». That same USB thingie and documents worked and printed perfectly at a different FedEx). Strange how that USB connected and printed just fine when I was forced to use the rent-​a-​Dell option, which charges FIVE TIMES the amount as the kiosk.
Now, I know in the great scheme of things, this is no big deal. But I feel cheated. And for two minutes, I felt like an old lady complaining about the good ol’ days.
I won’t be back.

I read all the negative reviews online but went to this shop anyway for a small job. I could not have been more pleased with the kind, courteous service.
Please try them again if you haven’t been there in a while. I think you’ll be pleasantly surprised.

Just terrible service. And I went in here a lot before I bought a printer. The computer workstations at these places are always pretty terrible to use, but combined with condescending, slow, and ineffective service from the perpetually grumpy staff, it’s an all around one star experience.

We ran a print job for a small non-​profit here. The quality is okay but the service is terrible. When I came to pick up there was no-​one available for ages. When I called to check the time it would be ready (at 10am in the morning) — the phone was picked up and put down (cut off) twice and on the third and 4^th times I called it rang out.
Service is not just about getting the product made, its about communication and interaction with the customer.
If you could automate all jobs so no people were required, I would use this place again.

This place needs organization and more staffing. There are several counters and signage to indicate purpose but only a few people and the main counter was empty.
This is definitely your one stop a shop for printing, copying, etc. but they really lack service. Perhaps this is just because they were so understaffed.
I noticed that there’s computers to use and a nice sized self service area. They have long hours as well. This seems great for the area but, again, not having enough people to cover makes it not a desirable location.

I had to print three copies of my 140 page dissertation and did NOT want to deal with that at school or at home. I simply went online, uploaded my doc, indicated my ink color and paper preferences, entered my credit card info, and poof! They called me once to tell me that they couldn’t staple my docs (too fat, I guess) but would use binder clips instead and wanted to make sure I was okay with this. 15 minutes after my doc submission online, they called yet again to say they were done and my docs were waiting and ready for pick-​up! Thankfully, I live just a few blocks away so I was in and out in no time.
Side note: don’t forget to do a google search for «Fedex promo codes». I randomly found one and saved 20%!

I only go here to take care of strange copy projects I can’t do at home. This shop drives me crazy. The service is terrible – they are understaffed, untrained, uninterested or all of the above.
The only good thing is that, if you screw up copying your stuff because no one helped you to figure out their machines, they will usually refund your money on the mistakes. This seems like a total waste of resources to me.
I had great service only once from a woman who worked there when I went in early one morning. She really made my day, and she kept me from giving this place only one star.
I just discovered Ballard Office Max and now I go to them instead. So far, they’ve been able to take care of my needs, and they’ve given great, personable service. They do the printing, not me, and they haven’t screwed up yet. This saves me a lot of time and stress, and the cost seems to be the same as the FedEx/Kinko’s mess.

the only thing I like about this place is that they are so close to my work (just a few minutes drive) and I use this store quite often. If you need something very basic to be done like, to make a simple copy, this is the place to go.
The staff at this location= somewhat to not very helpful, unfriendly. They hire new staff like changing their underwear, that’s how often it is.

Went here to do some large/​oversized laminations. Since I hadn’t been in before, I went up to the front desk to ask where the laminator was and to see what the process was for using it. The woman at the front desk sort of looked at me, pointed at the laminator near the window, and told me that I could just go ahead and start using it.
I wandered up to the laminator and started reading the instructions. It sounded a little complicated, but nothing I couldn’t figure out. I started to prep all my papers for laminating and then realize there were only two laminating pouches next to the machine. So I walked back up to the front desk to ask for more… where I proceeded to stand over over 5 minutes, waiting for someone to assist me. When someone finally appeared, they seemed rather put out at the fact that I needed more laminating pouches, but wandered off and returned with them a few minutes later.
When I finally returned to the machine, I figured out how it worked on my own and made my laminations. I then stood in line again to pay… which was a bit of a hassle because the employee at the desk had to figure out where the laminating charges were in the system, etc etc etc.
Eventually I made my way out with my laminations, but not before becoming pretty aggravated with the entire process. I’m sure I’d come back here if I need to make a quick copy or something, but I wouldn’t really be happy about it.