Fifth Dimension

I’ve been in this shop just a few times. The staff was quite helpful in also NOT trying to sell me things, as they wanted me to get the gear that was right for me. How often does that happen?
Yesterday, I finished a PADI deep water dive course with Demetrio D’Ambrosi. He’s definitely one of the best instructors I’ve ever had. Very thorough and provides great feedback and advice, in far greater detail than I’ve ever had. I do plan on doing my GUE training here in the future when I’m ready for it.

I have never really had good experience here under the relatively new ownership. Now when they were down in Kent in the 1990s they were great and I bought a lot of Tecnical Dive gear from them. I think the new ownership means well; but at least from my experience they simply just do not have it together and are VERY unorganized. Personally I get the feeling they run the business kind of like a side business and are just not very professional. Actually hours they are open are often not as posted (i.e. drive down there to get something you really need and they are closed even though they are supposed to be open (this happened several times)), web site is terrible, etc. This is the general feeling I have had about them over recent years; but I still kept going their becuase they are close to where I live. But then I made the mistake of deciding to trust them with servicing my regulators. To put it mildly, this ended up being a complete disaster. The servicing paperwork was not completed correctly and scuba pro dropped by lifetime parts warranty due to this. Even though this was completely Fifth Dimension’s fault they were extremely difficult to get any help from to remedy the situation. I spent months working with a different Scuba Pro dealer in Seattle and also with Scuba Pro directly to finally get the situation remedied. It was a real mess and Fifth Dimension was no help at all. Bascially from the general lack of professionalism and organization I have seen over the past several years followed the ordeal with my servicing; I will never give them my business again… even for simple normal air fills. I wouldn’t even think for a second to trust them again to do any servicing of my technical dive gear that I have to trust my life with after they work on it. I feel bad leaving such a poor review; but my experience was such that it really is warranted.