GameStop

Gamestop sells new and used game consoles, games, and console accessories like controllers and headsets. This location used to be an EB Games. The Gamestop was outside the mall, across the street. The two companies merged a few years ago, which (oddly) left some malls with two Gamestops, and eventually, fewer options overall as some locations were closed. I always used to prefer EB Games over Gamestop. Gamestop kind of has a bad reputation for being pushy and often trying to upsell, or encouraging/​nagging you to trade in games to them (they make a big portion of their sales on used games). If you learn to tune that stuff out, though, GameStop is still your best option in terms of selection for brick and mortar stores, at least for current generation games. Usually they only carry games of one console generation back. If you want games older than that, you’ll need to look either online or in specialty stores. They also don’t have much of a PC game selection.
Gamestop has a better selection than big-​box stores like Target or Best Buy. However, they tend to have fewer of each item due to space constraints, so if you want to make sure you get a game on release day it’s best to pre-​order. The default pre-​order amount is a $ 5 deposit but you can put down more if you want. They will text you a reminder when the game comes out. Some game releases have pre-​order bonuses exclusive to Gamestop. Gamestop also offers a rewards program called PowerUp Rewards. For $ 15 a year you get a subscription to Game Informer magazine and some other benefits like 10% off all used games. If you are buying and playing a lot of games it’s a pretty good deal; we had a membership for a couple years but have let it lapse currently as we still only have a PS3 and are only buying a couple games a year for it.
This location has midnight release parties for popular games.
I haven’t been to the Capitol Hill location, but I prefer this location to the one in Pacific Place downtown as it’s larger. The line situation is a little bit disorganized but overall the staff here have been friendly and usually helpful.

Overall GameStop will have what you need for console gaming.
It’s a national chain and has access to large ordering and shipments. You can generally rely on getting the games that you want for your home consoles. Controllers, consoles, peripherals, and game manuals. If you cycle through the games on a regular basis then I recommend joining their «club» and getting the extra benefit when you sell back games.
Unfortunately, I just switched to PC gaming and am looking for comps and screens. Neither of which are sold at GS.

Manager was super helpful, I called to see if they’ll help me, not only was I help on point but the conversation was friendly and relaxing. This will be my first stop location for all my games.

My boyfriend and I had a really good visit to this Gamestop. It was out first time into the store as we just bought a PS3. We were there to buy some secondhand games.
The associate who helped us was named Matt and he was awesome! Extremely informative and helpful, providing game reviews and information on return policies/​exchanges, etc. He helped us save money — woohoo!
We will definitely be back!

This Gamestop is always quick and professional in dealing with trade-​ins, and knowledgeable about upcoming new releases. The staff is sometimes overenthusiastic in their cash register discussions, and the discussion sometimes comes off as disingenuous («I’m excited about this game because my manager told me I had to be!»), but aside from that, I’ve never walked out of this store unhappy with the experience.

Went in for a PS3 deal and they were out of stock. The manager took my number and personally called me when they had it back in stock. Great customer service!

My kiddos and I have bought many used and new games here. Their selections have consistently been fantastic. It seems they’re busy a lot but their customer service remains top notch and eager to please customers. What’s better than customer service? Yes… their return policy. It’s non confrontational, seamless and friendly. I will continue to buy games here again.

Look over your receipt carefully on used game purchases. Shifty clerk swapped out a 17.99 for a 19.99 sale.

I’ve bought most of my games from this GameStop. They have great buy 2 get 1 free sales on used games and the used games can get pretty inexpensive. But I bought Black Ops used for $ 45 and didn’t get a chance to play it in the first week. I finally played it and the game would freak out in my xbox and freeze. I couldn’t play more than a minute in the campaign and multiplayer immediately kicked me out. I wish they would test all of their used games.

I try not to go into Gamestop with too many expectations but even with lowered expectations I had a less then pleasurable experience. I went during a busy time, lots of people in the store to buy GTA5 since they didn’t preorder and I was greeted by a new hire accompanied by her trainer for the day.
Recently acquired a Wii and wanted to buy regular game controllers for them to play fighting games since I’m not that comfortable with the standard remote controller. Explained to the «experienced» trainer what I needed and he hands me two boxes of Wii U Pro Controllers, I explain that I have a Classic Wii, not a Wii U and he replies that «it’s not a problem, they put them in Wii U boxes but you won’t have a problem using these.» Bought controllers and went home and *tada*(!) they don’t work with my Wii and after a quick search online are not compatible with my Wii.
I call the store back and talk to Kat and explain what happened at which point she tried to blame the new hire and I told her emphatically that no, her trainer was the one who lied to me and therefore he was to blame.
(I feel bad for this new hire, I wonder how much shit they just randomly blame on her when they mess up.)
Went back to the Gamestop and they only had 1 of the controllers that I actually needed which I bought and exchanged the other two.
Ugh.
The only thing that it had going for itself was they carry a very large and varied selection of used games. But if I have any questions about anything from now on, I’m sticking to looking for myself online.

This gamestop has some of the nicest staff in the world, not only are they nice they are also down to earth and will help you with your choices. I even chatted with one the sales clerk about marvel superhoes

I wanted to say thanks to I believe Nick (according to the receipt) who helped me last Saturday — I think he may also be the manager. It was a very busy day there and yet I felt that he really took care of me. I was buying a set of headphones and he took the time to explain what would be good for me to buy. I don’t usually feel too at ease at malls or shopping anywhere really for that matter, but Nick made me feel comfortable and didn’t make the whole process feel like a chore. Thanks Nick!

The guys here are very friendly and will help you find anything your looking for. They have tons of used refurbished games for low prices, better than paying the full price for a new game!

This store almost always has the used game I’m looking for, which is a plus.
They often have one person who is awesome behind the counter, and one person who sucks.
They have female employees, so why is one of these guys giving me the «listen here, little lady» treatment?
The PowerUp PRO card is totally worth it to me. I buy a few games every month or so and want the GameInformer subscription anyway, so it always ends up saving me money. It pays for itself within two visits usually.
Returns here are usually a breeze, so no worries if the disk doesn’t work!

GameStop has a good selection of new and used items. It’s also a great place to play a few games if you can push the 10-​year old kids out of the way (which is kind of a problem for me since most of them tend to be as tall, if not taller than me).
The lines can get long during peak times like, oh, say Christmas. Other than that, it provides a pretty good alternative to larger outlets across the street. The best tip I can offer during peak times is go there with someone and one of you stand in line and the other shop. That way, you can cut down on some of the wait time. Also doing a bit of research on what you are looking for would serve you well.
GameStop will also buy some of your used games, systems, and even iPhones, iPads, or iPods. They also offer the same used goods to you at a lower price, often branded as «refurbished» or with limited warranties.

Somewhat good experience. They lost my preorder of Mass Effect 3 PC Collector’s Edition back in March, but the manager really went out of his way to make up for it. He found a store with a few extra copies, gave me a sizable discount, and I also walked away with a bunch of other free stuff. I’ve also preordered other games here without a hitch.

Best game stop I have ever been to. These guys have bent over backwards to make the customer (me) happy on numerous occasions. I have a warranty on my Xbox and the ones that I keep getting keep breaking. These dudes make the process of getting them fixed and replaced painless. The 3 managers are named Otto, Sean, and Mike. I’m in retail and sales and these guys get it. I’m not a big gamer and don’t know all the ins and outs and lingo of the gaming scene. I have been to other gamestops and similar stores where the workers belittle you. That pisses me off! These guys don’t. This is the place to go if you are non tech savvy. Keep up the good work and service guys!

We go to Game Stop quite frequently. My son is 12 and discoverd Xbox Live this past Christmas, so he clocks more hours on the Xbox than I like, but as vices go, it’s not a bad one. The people at Game Stop are always extremely helpful and patient, despite the fact that the line can sometimes be 6 people deep. I appreciate that all the of the sales people are knowledgable about games and systems and how the «buy back» program works. They’re also generous when it comes to offering bonuses. My biggest pet peeve about this place is the size – it’s very small and the racks are positioned in a way that makes it virtually impossible to move around if there’s 1 or 2 strollers in the store. And trust me, there is always 1 or 2 strollers in the store. Other than that, I have no complaints. Today, Otto was particularly helpful.

I love all gamestops, this one is hit or miss with some games though which I think because it’s in the mall. I have bought all my systems & games there. I bought the red wii & a ps3 & move! I love how you can buy used cheap games & trade them in! They always have the best prices & if it’s not in stock they will find it for you!!!

Every time we hit Game Stop, my 8-​year-​old son politely hijacks the attendants with relentless and highly specific questions that would make the final hour of the Frost/​Nixon interviews look candyassed by comparison. He’s especially fond of pre-​qualifying the employees’ opinions to ensure they’re meritorious: «Well, how often do you play video games?» or «Are you more into the strategy of the game or the action?» or, «But do you like the violence? I’m more a violence person.»
Tonight was no exception. He’s frustrated, because he’s allowed teen games, with only one or two exceptions, and he’s running out of options. He does chores to earn video game booty, but he hates chores, so choosing one game is high stakes indeed. Sometimes he gets so stressed out at the prospect of making a remorseful purchase that he calls to mind Al Pacino in «Dog Day Afternoon,» pacing and looking skyward with his hands at his temples. It’s quite dramatic.
Yet every time we go here – even when it’s wall-​to-​wall twitchy gamer meat – there is always someone on staff who listens intently without interruption to Maximo, fielding his every query earnestly, with total equanimity, and no hint-ever!-of condescension. I’ve observed them enough to say their cadence and service level is exactly the same to my kids as it is to the people coming in to buy whole systems and game bundles. This is pretty major, given how many people can’t seem to stop themselves from using their «lambchop» voice with kids.
GameStop staffers give totally candid answers «This one’s got some heavy sexual innuendo, bro. Not a good choice,» or «The M one here, it’s mainly for language, so depending on where you all stand on that, it could work…» or, «Mmm…that just… it’s not a fun game. Over quickly, pretty boring. I quit it in the middle.»
Like entertainment yentas, these guys really seem to love matching people with the right game; it feels personal to them – a chance to share what they’re passionate about.
I love Rhia – yep, a gorgeous female gamer on staff with an actual BONUS ACCENT! Now I know why this place is always teeming :) She’s helped us countless times now, and never steered us wrong.
Tonight Sean, the manager, went through preternatural contortions of persuasion to ensure Maximo took home the totally impressive Batman: Arkham Asylum rather than some sucky bayonet war game with unpromising box cover imagery which was seemingly drawn with a protractor by blind geese.
We’ve only had one totally chowdered piece of advice here, from a dude who told me that Gears of War was a «mild» M. WHOOPS! Yeah, something about the ability to sever people into bloody, meaty segments with a chainsaw didn’t seem exactly on the cusp of the Teen/​Mature spectrum. Sigh. But I’m guessing his threshold was just… different from ours.
If you buy used, you can return your game for full refund within 7 days, so those games are mostly risk-​free. Not sure how anyone could not like GameStop!