GFK Management

Absolutely incompetent company. Poor accounting, no communication, bad management. They keep increasing their costs on our condo association, driving dues higher and higher. They don’t communicate with tenants about accounting issues, let problems escalate to legal action and then treat the condo owners like dirt.

Worst management company (wish there was a ¼ star). I am a board member of a small building and GFK was our community manager for about 5 years. They started out great, but when Jennifer handed us off to newer managers the wheels fell off. I believe we had 6 different managers over time. In the last 2 years they were not responsive and appeared to keep no records. Their manager assigned to us led an effort to have us believe we needed a new roof — got us under contract for a new roof we don’t need (the community manager who did this then abruptly then left GFK). The final manager we were assigned never once returned my messages (VM or email) yet responded to every male board member. She appeared to say there needed to be a single point of contact… but consistently violated her policy by responding to all male board members but not the female. When I tried to reach Jennifer, and then Drew their President, I never received a response from them either. Twice we were about to fire them… then with the roof fiasco, we decided to keep them till the project was complete but Drew then contacted the HOA president to say they needed to drop us. Gee, I couldn’t help wonder if it had to do with liability for the roof. It’s a shame. Jennifer was responsive but can’t do all their buildings. Drew was totally absent and the subsequent managers IMO were paper shufflers. I would never recommend GFK.

I’m the president of Sunset Heights Condos in Renton. We have an 80-​unit complex that includes a pool and a club house.
When I took over, I saw that our prior management company (Yates, Wood & McDonald) had allowed the prior board to spend $ 80,000 in reserve funds without proper accounting, had given the equivalent of kickbacks to the president, and had basically allowed our association to border on insolvency through their refusal to aggressively pursue deadbeat owners. We started the search for a new company immediately.
Transitioning to a new condo management company is not easy, especially when you make big changes, like firing the resident manager and shifting to weekly off-​site maintenance services, but GFK has been up to the task. After two years of working together, my only major collection issues are those people who either died or filed bankruptcy. My monthly delinquency rate is way down as we immediately go after owners who refuse to pay their condo fees. We are, of course, humane, and have some people on long-​term payment plans when something catastrophic happened.
Our biggest challenge was getting condo owners to realize that they OWN their condos, they are NOT RENTERS. We had to get owners to take responsibility for their homes and their neighborhoods. I have found that those people who are angry or upset with GFK for their service generally have no business owning property, and should move into an apartment where somebody can coddle them.
Jennifer, especially, has been responsive to major issues. While some minor issues have not gotten immediate attention, I do not expect minor issues to be her top priority. When it’s important, she’s on top of it, and it gets handled. Additionally, she has been very responsive to my cost concerns and has helped our community work within an appropriate budget.
I would recommend them as a solid, affordable condo management company.

This is the worst condo management company in existence today. Anyone who thinks otherwise either works for the company or is a relative of the owner. They have not once been able to resolve any issue to my satisfaction, nor do they even try. Jennifer Hansen, the association manager, is a total joke, as she either gives me a BS answer or incorrect information, all in a rude manner. Completely incompetent and unprofessional. We pay these clowns an arm and a leg (I don’t know why), and they are completely useless.

I would «cautiously» recommend GFK to other HOA’s, while admitting that if they have any weaknesses, it stems mostly from being stretched a tad thin at times, which means you will not receive responses as noted in other reviews.
Their best attribute is that they will make sure you are in compliance with applicable laws, and will manage your books at a fair price.

I agree with Kambra. GFK is a joke. Jennifer is clueless. A board member said that «Jennifer IS GFK». The guidance from her and this joke of a company is pathetic. A couple years ago, GFK ‘obtained’ a consulting company to guide our board on an issue. NOW, the board and GFK go to this ‘consulting’ company for projects who in turn tells them to hire ABC and XYZ for projects and will not approve ANYONE they have not worked with. If I were you, I’d run away. Fast!

GFK manages my condo complex and Jennifer is completely apathetic, takes forever to get back on issues, and sometimes just stops responding and ignores communications. She has never even visited our property. I have gotten misinformation and had difficulty resolving any issues that have arisen since day one of moving in (July 2011). If you’re an HOA shopping for a management company — I suggest you look elsewhere.