H&M

Poor service, rude employees. I always found their employees unfriendly to customers. Tonight I went to this shop to buy some clothes. A young female cashier wear a poker face to me for no reason when I was checking out with her. But I still kept smiling and kindly speaking to her to be polite. When I was about to make a payment I found it wrong of the items. I apologized and correct the items. She immediately pulled a long face and she probably thought I wouldn’t understand her language so she spoke to the other cashier next to her in whisper, «she cancelled the transaction at the last minute.» I was so offended by her rude and insolent behavior that saying unpleasant words to someone else right in front of me like I’m not there.
I guess this mean girl didn’t realize that she is not the customer which I am. She made me have such a awful mood whole night after I left. I don’t know why this shop keeps letting their employees give the customers a hard time.

This store is always awful. No one greets you, they employees are very selective with who they interact with and it makes for a very awkward atmosphere. I like h&m but this location’s staff needs to be put through training. I work retail and if I had coworkers like that, they would not last long.

I don’t think I’ll be coming back to this H&M again. And it takes a lot to turn me off from a store! It’s got great selection but the customer service, in my experience, has been awful. There are always a limited number of cash registers open and a huge line of people looking to check out. Even with these lengthy lines, those working the registers will chit-​chat with coworkers in-​between and generally take their sweet time. I stood in line for 30 minutes before finally saying, «Screw it» and just dropping my clothes and leaving. I realize that H&M probably only offers a salary that teenagers would be interested but jesus christ, keep your employees in line at least a little bit. You’re missing out on business.

The lady who was probably manager definitely had some race issues. She treated everyone fine in line until it was my turn. She yelled next and had a smug look to her face as I approached. I handed her the bag and said I would like to return this item. And she backs off a little and tells me to remove the items myself from the bag. Like there was a snake oe something. Either she had a control issue or some sort of ego problem. Either way I’m the customer and she should provide the service. So I dumped it out in front of her and I couldn’t find the receipt. She definitely tried to make me feel less then for trying to return items. I couldn’t find reciept and she had this look «sketchy». Automatically told me that I could get store credit before i even has the chance to look. But i knew i left it in the car. Just made me feel like i had something sketchy planned or something. I walked to the car and found the reciept. And walked back. Another girl helped me and actually took the items out of the bag herself as what most clothing stores do. Did the return and so five stars for this chick. Not the other. Starting to notice that u village isn’t as diverse with back grounds and color and I think with this kind of customer service no wonder the colored and diverse don’t shop here

The teenager likes H&M — lots of cheap clothing in styles suited to her age group.
Mom, on the other hand, spends her time in the store wondering what she did wrong in a past life to end up in this place.
The store is crowded and cluttered. Things aren’t arranged by size, so you’re forced to dig through everything hunting for your size. Don’t bother asking the staff for help, that’s not what they are there to do, as was made abundantly clear on our visit. The dressing room clerk reprimanded my daughter for «making me put everything back on hangers,» which was, visibly, her job. The cashier knocked one of the items I had just paid for onto the floor, and made no effort to pick it up and put it in the bag until another clerk did it for her.
The kicker on the visit was that I was charged extra for a bag to carry the merchandise out of the store, and the handle broke about thirty steps from the store.
If you are willing to sacrifice time and customer service in the name of getting your clothes cheap, then you’ll find plenty at H&M. For me, it’s not worth the trade-​off.

Wife bought me two T shirts yesterday. Went to exchange today size price is up 4 cents and they actually made me pay it!

In LOVE with this H&M! I have been shopping here for 3 years and the customer service is amazing! Everyone who works here is so sweet and helpful. The store stays well maintained whenever Im shopping, even in the busiest of hours. I didn’t shop much at t
H&M before this particular store. Thanks!

Excessively bougie for an H&M, with occasional hipster psychedelia. I like the Southcenter one and the Lynnwood one, so this one is very disappointing. Those other two both stock a lot of basics and some inexpensive items with flashy edge (what I go to H&M for). Only go to this one if you like the GAP and/​or Miley Cyrus.

This is a 1 star review only because I’m forced to give at least one star.
Tonight I decided to make a trip to H&M to purchase some decently-​priced business clothes for my new job. With an armful of clothes I went to the fitting room to try on the pieces. In the midst of my time in the fitting room, I read a sign on the back of the door that explained that I could get 10% off my purchase if I sent a text with my email on it. Awesome! I thought since I was planning on spending a good amount of money tonight, the discount would be beneficial for me. I finished trying on my clothes and wandered around a bit until I went downstairs to pay.
While I was in line for the cashier, I remembered the sign.
«Oh, I’ll just mention it to the cashiers and they’ll let me know the number to text,» I thought.
After mentioning it to my cashier, the other employee behind the counter said she didn’t think it was going on anymore but went ahead and called upstairs to the dressing room to find out. Over the phone the cashier instructed the dressing room guy to look to see if there were any signs on the mirrors with the promotion. I let the cashier know that I had seen it on the back of the dressing room door, not the mirror. So she relays that to the dressing room guy and he says there’s nothing in there. She continued to tell me that if the sign was there it would be on the mirror.
No.
I told her I was JUST in there and I had CLEARLY seen it on the back of the door. Unconvinced, she asks the dressing room guy to check again and yet again, he says there’s nothing in ANY of the dressing rooms and she hangs up the phone.
Umm HELLO. I once again explained to her that I had just been in one of the rooms and that it’s posted on the back of the door. Both of the cashiers then told me that if the promotion were going on I would have to text them and wait for a confirmation text and show it to them for them to honor the discount. Like, okay? It’s 2015, I can send and receive a text quicker than Kanye can run up on stage and steal the mic at the Grammys. Without the text confirmation they said they couldn’t honor the discount. At this point I was frustrated and tired of trying to explain to them that I’m not crazy — regardless of what my ex bfs may say — and paid for my clothes and left.
I understand miscommunication and difficult customers having worked in retail before. I understand promotions end and codes don’t work anymore. But to tell me that I’m wrong even after you send someone to go check on a room that I was JUST IN 10 MINUTES AGO is beyond insulting and is totally appalling customer service that will keep me from coming back for good.

Less than impressed with this H & M. Smaller store overall and gets a bit cluttered at times. Staff wasn’t attentive to shoppers although the checkout line went quickly. Would recommend a larger location if you’re browsing as this doesn’t have the biggest selection. Not a bad experience but there are better locations.

I’ve had pretty subpar customer service at stores like this and F21, but never anything as deplorable as what I experienced today. I wanted to go to a specific section on the second floor and the area I went through to get there was being stocked. There was a ladder, which I just walked around with no trouble. However, after the ladder, this super scrawny, effeminate sales associate with a tattoo behind his ear just stood there blocking me.
He could have just stepped to the side and let me pass like any normal human being could, but instead he just planted himself there firmly and snottily said, «You should go around since there’s a ladder.» Um, hello? The ladder was NOT a problem. The area wasn’t sectioned off in any way to suggest that customers were not allowed in this area. I was really shocked and pissed off but I’m not the type to cause a scene so I just maneuvered myself back around the ladder again and went downstairs to complain to a supervisor (though, to be honest, I doubt my complaint will get him in any trouble).
I’m pretty turned off by the kinds of dead-​end people they apparently hire at this location, so I’ll be skipping U village and heading straight to the downtown location next time.

Not the best H&M that I have been to, but still a very nice establishment. Occasionally this place gets messy because of the overflow of clothing and limited space. However, on my last visit there everything was straightened out and the store looked very organized. If you have the time go to the H&M downtown. It’s a little bigger and the selection is a little better.
I like coming here looking to get a deal on a shirt or something that I can use on a day to day basis. I’m not into fashion enough to warrant a full on review of the styles, looks, and feels. I feel that what you get for the price is nice and affordable.

A woman in front of me in line, with her two young adult daughters in tow, told the sales person who was ringing her up that the dress she was purchasing was a wedding dress. How cool, right? The salesperson looked less than impressed and said, «I’ve heard of people getting their bridesmaids dresses here, but…» Can you imagine a ruder, more dim-​witted response than that?

I love H&M =)
I love buying kids clothes here especially. Infant and toddler, preteens are the best. Good priced and the quality lasts pretty long too. I love the clothing for the women and men as well. Their necklaces come in tons of varieties and styles and are priced for the most part pretty good too. I love their black friday sales. They usually have really good ones but I notice its every other year. I love the clearance area too, they have a lot of buy 1 get 1 free clearance or buy 1 get 1 half off or buy 1 get 2 free (rare).

Worst customer service ever. No greeting when I walked in and when I got to the register it was even worse. He just looked at me like A. You are annoying B. Oh I need to actually do the damn job I am paid to do.
Jackass. Yes I am a 30 something that needed 2 tank tops. Cut the BS and get on with it and act like you don’t hate your life. It’s customer service and what you are paid to do.
And I forgot about Seattle’s bag rule and he was super ass when He asked if i wanted a bag for $.5.

By far the worst customer service of all retail stores I’ve experienced.
I usually only come here if I forget a shirt or I need something affordable to buy to replace an article of clothing I’ve worn to its last thread. Ever since I first experienced this ridiculous excuse for service, I always ask for help the same way with the same unhelpful response:
Me: «Excuse me, is everything on the floor or do you have stuff in the back?»
Worker: «Uh, mmm, yea, I think everything we have is out on the floor.»
Unless I’m missing something, my brief stint at Nordstrom tells me there’s a back area where they keep all the extra clothes they can’t fit on the floor, but this H&M gets juuuust enough to fill the racks and that’s it. I feel you, H&M hard-​worker, you want to help me but they just don’t send you enough clothes to give you a reason to go back there and look but instead you’re forced to just give me that immediate, word-​version of a middle finger.
Eventually, I find a person to go to the backroom, but just my neverending unluck, they never seem to find what I’m looking for. The real loser, in all this, is me for not getting a clue.

I’m a fan of H&M. You really do get what you pay for (so obviously, their higher-​end clothing is worth that price). I love their basic pieces because they are sans logo, but like someone else said: if a Uniqlo opened up nearby, I’d drop everything and just shop there non-​stop.
I do like that this is a large store location with 2 floors. LOTS of accessories and a great shoes selection, which was nice to see because I’ve found some H&Ms tend to run low on my size (8). It can be a bit difficult to find your size, but never too hard.
Staff is friendly/​always smiling, and they don’t bother me while I’m shopping. I like that there is space to park, although I think U Village as a whole needs to be less «pedestrian friendly». Seriously, MOOOOOOOve. Ya’all look like a lot of lumbering cows.
Although H&M is good, I think sometimes the selection can be a bit off (so minus one for that). And rarely, but occasionally, the quality isn’t good. I can’t speak for their cosmetics or fragrance lines, but I do find myself going back for their simple/​stylish clothing.

This is a large H & M.
I was an H & Mite back in the day. They raised the prices and the clothes weren’t as exciting. But, I might be back… kinda.
1. Large store location!!! This is much larger than the Downtown one and pretty well organized in sections. I like the selection of items at this location more than others for some reason…
2. Nice sales! There seems to always be sales at this locations, and I found a great pair of jeans. Granted the color was coming off a bit on my skin (minus some quality points), but I am so picky about jeans and these «look» expensive. But, they were only $ 10!
Anyway, this is a fun place to browse since it is so large with pretty good prices — sales!
Cha ching goes the cash register!

The price is mostly right at H&M. So as long as you wear what you buy there. The clothing prices here are generally reasonable, but I feel kind of like I have grew out of buying items at H&M because they are a bit cheaply made. Still when I see items that are marked down here, I do give this place a look. But oftentimes the colors or styles don’t appeal to me so I leave disappointed.
The U-​Village store is 2 floors though it is predominantly filled with women’s fashion. About half of the second floor is devoted to the men’s line. In terms of selection, you would be better off going to the H&M at Southcenter over the ones in Seattle at U-​Village or downtown.
I do like that they have basic t-​shirts with no logos and other essentials clothing at reasonable prices. Though if Uniqlo ever opened in Seattle, I would probably buy these sorts of items there instead.
While I typically go for quality over quantity, H&M is definitely worth a visit because you might find a deal here on something that is missing in your current clothing repertoire. Just make sure that what you are buying is because you like the style and not because of the price.

The selection is very hit or miss. Much of the clothing is poor quality, but often you can find a good inexpensive item if you have the patience to hunt.
Normally the store is packed full of shoppers, there’s a line for the changing room, and service is non-​existent.
Come on a Monday when U-​Village is the slowest to escape the crowds.