Hansen Lamp & Shade

I have been a loyal customer for 20 years, and have never, ever failed to receive the highest level of service. Jeff and staff have received from me the most challenging levels of lighting problems, some from as early as the the 16^th century which I wanted electrified, and they have never failed to delight and surprise. No matter what level of damage or difficulty, they smile and find a purrrrfect solution. I can’t speak enough superlatives about Hansen’s. Except they get all my lighting business. And they should be doubly listed in the «antiques and restoration» business

This store is wonderful. Pam is incredibly knowledgeable about suppliers and fabrics. We ended up buying 4 lamp shades in two styles, all in the same fabric. One was a custom size and it turned out perfectly. I really can’t say enough about how terrific this store is. Great selection of shades and pleasant, knowledgeable assistance in ordering if the size and/​or fabric is not already available in the store.

The best customer service out there with some very cool lamps for sale. They had the part we needed and they installed it for a great price. This company is good to go.

Hi-​Lo Socket replacement = $ 9.00
Min Labor = $ 29.50
Total bill = $ 42.19
Past experiences have been positive but the price of re-​wiring of our desk lamp seems high. In retrospect, we should have inquired about the cost but, it would have been nice to have received an estimate as well.

I had a large antique family heirloom lamp re-​wired. Very old and breakable lamp with the original wiring (from the early 1900’s.). I transported it in layers of bubble-​wrap and then a box after reading another review where someone broke their lamp while driving it home in the car. I was very concerned about it not being damaged, but there was no way I was going to plug it in without updated wiring.
They did an excellent job, and returned it to me all re-​wrapped in my bubble-​wrap and box :) :) :)

I am about ready to pick up my 7^th rewired and restored order, for my new (very old) house. I have bought a number of sconces and chandeliers from France and had Hansen’s rewire and restore, with new candle covers. They look and work great, and I know they are safe. Too bad they don’t do house remodeling!

I had a really great experience here. I had to replace a socket on my desk lamp. Brian gave me advise on how to do it myself which saved me a lot of money and the part itself was very inexpensive. He was incredibly friendly and helpful. Thank you!

I came in here with a project — I wanted to turn a vase I had received as a wedding gift into a lamp. I talked with 3 different people and they were all very helpful. They got me set up with the right parts and pieces and a beautiful shade. The whole process was really easy. I had a new lamp, with a special memory within hours. I’ll definitely be back!

SURPRISE! Great store, great people (Brian is the best… others probably are, too, but it was Brian that I happened to engage with), great service, great price. I know… hard to find that these days. Well, it is alive and well off of Lake City Way.
My 20+ year old Stiffel torchiere need a new 3-​way switch. That’s all, but I managed to turn it into major drama. After Brian fixed it, and I picked it up… The glass lamp shade broke a few blocks from my home when I had to hit the brakes to avoid someone pulling out of an alley way. While Hansen’s couldn’t help with a replacement glass shade (these things are difficult to find) Brian helped me focus my web search and I found one. Once it arrived, I tripped back to Hansen L & S and it took only a day for Brian to fix her up (I broke more than the glass), and after paying the small fee plus buying a new halogen 3-​way (they can really help you find the right bulb for your needs, and will demo any of them for you) I was on my way. And I made it all the way home this time! Yay.
Worth the drive (I live in W.S.). And they deserve every star.

I purchased 3 very expensive lamps about 10 years ago. Within a year two of them developed problems with their dimmer switches, and one stopped working completely. The other one has had minor problems, but is still useable. After 9 years of frustration, I finally took the two lamps in for repair, and I am glad I did. I had the dimmer switches on both of them repaired, and it cost about $ 80. This amount also includes the replacement of one plug (though I am not sure they charged me for it). On the way to the repair place I heard a weird knocking noise and thought I had something rattling around in the back of my car. Turns out my daughter had shut the cord in the car door, and it had dragged on the freeway until the plug fell off. At least it happened on the way to a lamp repair store.
I did read another review that was angry about a «$ 27 service charge» that she said no one notified her about and that she refused to pay. I looked for the sign mentioned in the review, and that $ 27 is actually the minimum labor charge! I can’t believe that someone took a lamp in for repair and thought the could get it for free. My labor charge was $ 40 for ½ an hour, so theirs must have been a very fast repair. So yes, be warned. If you go to get your lamp repaired they expect you to pay for the time it takes to fix it IN ADDITION to the cost of the parts. Like every other repair service in the entire world.
In summary, I thought this place was fantastic. It took a little longer for it to get fixed (2 weeks) than I expected, but that was because they had one of their people out for a week and a half. I still thought 2 weeks was pretty good, and I will recommend this place to everyone I know who needs lamps repaired.

Best in the greater Seattle area. EXPERT lamp and lighting repair. Also does restoration of old lamps and lighting. Over the years they have repaired and restored many beautiful antique lighting fixtures (I am collector) to perfection. Meticulous and expert restoration. Wow ! Patricia Davis

The knurled knob on my 1940s floor lamp cracked off. One of the employees screwed on a new one for free, while I waited and then carried the lamp to my car. This place has awesome service and lovely lamps and shades. I’m a long-​time satisfied customer.

Just be aware there is a $ 27 service charge… There is a very small sign with very small print hiding in a corner taped to the counter and another all the way up behind some ceiling lamps and unless you are psychic, you won’t know… and if you don’t read it, they won’t tell you about it… and then, SURPRISE! when they call you to tell you the grand total. In my case I asked please to call me before fixing my lamp to let me know how much it would be… well guess what? SURPRISE! No one did.
Hopefully they will tell people from now on, after I went there and said «SURPRISE I’m not paying and the sign should be on front real big» But wait, they offer to take $ 3 off the total so that of course made it all better! In the end is not about the money as much as just is the principle that I would have liked to know beforehand. I don’t like surprises. In the end the fixing cost me more than what I paid for the lamp.
SURPRISE!

They did everything they said they would do and did it faster and cheaper than originally thought.

Nice lamps are expensive and when they stop working, a repair is often a much better choice than a replacement. So if you’re looking for a fix, Hansen’s does great work. They’ve repaired three lamps for me in the last few years. The first was a compete restoration of 1900’s era jade floor lamp. They cleaned each of the parts and replaced the aging wiring and sockets with safer, modern components while still preserving the original look. Recently, they also fixed the dimmer sockets on two table lamps that I burned out using non-​dimmable CFLs. For $ 65 dollars they repaired the dimmers, cleaned the lamps, and tightened the assembly. The repair took about 5 – 6 business days and came back looking as good as new. This place is great. A little bit out-​of-​the-​way, but worth the trip. I’ll use them whenever the need arises. I highly recommend.

I bought an antique chandeliar and it was missing some parts and I wanted to be sure it was in good working order before it was hung. I took it in to Hansen’s. Pam helped me and she was «The Lamp Genius.» She knew exactly what the chadeliar needed replaced, repaired, cleaned etc. I left it with her and she called the next day and it was good as new. Harold’s said they were backed up for weeks. Give Hansen’s a try, they also sell some nice chandeliers and lamps.