Impark

these people suck!!! a bunch of crooks who like to take you money and are okay with it!!! i will never ever never park here! seriouly park at your own risk even if you pay the pull price you somehow manage to still get a 78 dollar ticket. i recomend no one park here. i will tell all my freinds and family and continue to look for a different place to park daily. these people will no longer get my money.

I regularly park at valet lot on Jackson. One of the attendants is EXTREMELY rude. He yelled at me to which I told him he was rude the next day. A week later he car is keyed on both sides. I cannot prove that he did it, because I did not notice it until the next morning but I parked nowhere else besides going home. BEWARE.

I park in the Impark lot daily for work. For four years.

Scammers! Advertised $ 8.20 for evening special. Went to the pay meter and it said $ 40! Shut the front door and hit the road jack. #byefelicia #shadyaf

MOST BUSINESSES GAIN REVENUE THROUGH ATTRACTING CUSTOMER BY EXCELLENT SERVICES OR PRODUCTS. THIS ENTITY DOES IT BY MEANS OF ONLY CHOICE, ENTRAPMENT, AND NON COMPETITION.
$ 78 parking ticket for parking in 2 hr zone too long.
Contacted Customer Service.
They were happy to take my VISA/​MC for payment.
No waiving of ticket.
After repeated request to speak to supervisor, since person had no authority to waive ticket… was told «you’re gonna get the same answer».
Spoke to Supervisor. He was well trained as prior person to repeat from their handbook the same answer… lacking any empathy or listening skills.
I also called a Manager at the main office too.
She was apart of the Matrix as well — as she spouted the same comments, answers, and superior attitude of «we got you».
Her apathetic, cynical and snarky concern greeted me with the response «what do you want me to do?» It’s apparent she was recently promoted to this position, as her last job was packing light bulbs.
My ONE STAR review comes from the next observation.
It is apparent that this employer hires primarily «special needs» children. It’s nice to see this employer has a hiring policy to help provide employment opportunities to those that may not have the same chances as others.
If there is anything that you should walk away from this review.
1. Park at your own risk.
2. Prepare for the unexpected.
3. Should you choose to call Customer Service, be prepared to speak slow, use 5^th grade words, and realize that they may have a hard time hearing you due to juggling the handset and their special needs helmet.
4. Have your Visa/​MC handy — that’s the only thing they understand to «release» you from their grip.
5. Caveat emptor — To the employees of IMPARK, that’s Latin for Buyer Beware.

I would give ZERO STARS if I could.
I am currently riding home on the bus while my poor car sits in this lot. I paid $ 24 to park at the lot across from Pacific Place until midnight. Even on my receipt it says «valid until 11:59pm.» When I arrived at 11:30pm to pick up my car, I was informed after calling the customer service that my car was locked in for the night, and if I wanted it released I would have to wait 45 minutes and pay a $ 40 cash-​only fee.
I’m sorry, I have never seen such misleading information in my entire life. NEVER park here!!! They are a joke. If I come back tomorrow morning and my car is damaged in any way, someone is going down. How unprofessional and what a rip-​off!
On the plus side, thank you to Selina in Customer Service for listening to my ranting and raving angry phone call. I apologize, and I know that you do not make the rules.

In January, I was in Seattle on business. I rented a car and needed to park downtown. There was an IMPark lot with an attractive rate of $ 16/​day. The system in this lot is that you pay at a meter and then display the receipt. I paid the meter and it failed to print a receipt so I went to another meter IN THE SAME LOT and paid. I also called the number on the meter and although there was no option to talk to a human, I reported the broken meter using their phone tree (it was something along the lines of «press 1 if the meter has no paper»)
I thought that IMpark would be like a normal company and would happily refund the money once I contacted them and explained my situation to them.
I was wrong. In the first place. They make it as difficult as possible to contact their customer service. I was unable to find any way to call or email them. The only means of contact was to fill in a web form. I filled in the form and contacted them. My request for a refund was denied [Denied by the way on the grounds that I had somehow managed to park in a different lot and also apparently somehow managed to park my car in two different locations at the same time]. After that, I found that the ONLY way to contact them in any kind of way where one might get a response is on Twitter and even then, it has been over a month and I still have not received my refund.
The one positive is that it makes me appreciate the private company the city I live in uses to manage their parking lots, Republic Parking. My advice to any cities who may be considering contracting IMpark to run their lots, do so at your own risk. They *will* piss off the citizens of your town with their terrible customer service. You will be blamed for this.

Awful on all counts. I recently pulled into the Impark lot where the sign posted that evening parking was $ 10.00. Using the meter, the option also showed the price was $ 10.00, and that the machine did not give change. I had $ 10.00 in cash, which I inserted into the machine. The next message that popped up was that I owed and additional $ 2.80 in tax, which was NOT shown in the price. I didn’t have the extra cash, so I pushed the camel button to use my credit card. Perhaps no surprise, but the unit cancelled the transaction but kept the cash. When I called the customer service number for help the voice message indicated customer service was closed — except for the option of paying by phone.
The whole process was misleading and sleazy.

I had an unfortunate situation happen last Wednesday night. I parked at the Impark lot on on 6^th/​7^th Ave 1 block north of Pacific Place. At the entrance of the lot was a man wearing what looked like a legitimate attendant vest. He said the parking machine was not working because of the cold (it was 20 degrees). He was collecting the $ 10. He gave me an envelope to put on my dash that said «Parking Services», a place to write the date/​time, license number and amount paid.
I paid the $ 10 and parked. When I came back I had a ticket on my windshield from Impark for $ 48 if paid within 7 days, or $ 76.00 after after days. This was for «Failure to display valid receipt». Fine, I was totally duped along with a bunch of other people.
I called Impark on Friday and waited 40 minutes on hold until I finally gave up. I called today (Monday) and 46 min after being on hold, I spoke with a human. I explained the situation and offered to pay whatever would have been due that night. They declined and said they would only reduce the fee to $ 41. Really?! Gee thanks. Poor customer service. I realize this is not completely Impark’s fault, but work with me on this! I have now paid $ 51 to park for 3 hours.
I will drive all around the city for alternate parking for now on to avoid an Impark lot. Bad service! This is your lot, be responsible and work with your customers!

IMpark, it’s almost IMpossible to get to your car after the sun goes down.
Being from Vegas, we (and I mean my sweetie) were floored when we (I mean my sweetie) saw the $ 20 charge for all day parking. It’s better than taking a chance parking in an unsavory area and not knowing if your car will be towed away… but at the end of our day, it was a bad experience trying to get to our parked car. We had to walk through an alley of piss and constant requests for change. Even people looking for exact amounts of change… 35 cents… ok.
Its easy enough to get in and park. Just don’t wait until dark to go back and retrieve it. It’s almost as if that part of the city shuts down to most people after dark and it can be a not nice journey back to your car.
Be sure to put any belongings that are left in your car in your trunk or hidden from view. There are plenty of wanderers that are looking for opportunity. Don’t think that because you pay and it seems secure, that your car if safe. Lock it, hide it and keep your eyes open.

Not bad!
This was cheap ($ 10) for right across from the Paramount on a busy show night.
We paid through the little ticket machine, we parked and the car was there in one piece when we returned, it was all groovy.
I’d even do it again.

I’m not a fan of parking downtown because of the price, but I have to give Impark four stars for doing something right.
Their machine was out of paper and didn’t print a receipt, so I had to go to another machine and buy another day’s worth of parking so I would have a slip to put on my dash.
I wrote a formal complaint, and thought it was ignored… but … two months later I got a check for my $ 9.75 from their offices in Canada.
Was a nice surprise. If you need to park downtown, you can trust them to not rip you off TOO much :)