Jim’s Northgate Towing

FILED A POLICE REPORT – DO NOT USE THIS COMPANY. my car got towed bc the alarm was going off (some random electrical problem). they towed it and when I contacted them they mentioned that people had also been going through the car. I talked to security at the place that called for it to get towed and they said that no one had seen anyone go in it. when I got to my car things were stolen. I told the guys working there that the stories didn’t match up and that i didn’t trust them at all. once I said that they didn’t make any eye contact and and continued to lie.
on top of that the prices are ridiculous and I got charged for things that weren’t stated on my receipt. horrible service, these guys are scum balls

Since our move from Cali seven months ago, my husband’s M3 drove into the apartment garage and then not driven once. When we moved last week, we found out the car could not start. I called donation, AAA, local towing companies, to no avail. Then I noticed the towing sign on the garage itself, and gave Jim’s a call. They responded and how! Mind you, this is a super low clearance garage (I ran across the street to American Music to borrow a tape measure to get the clearance. BTW, the garage really should post a clearance sign). Tom from Jim’s came to my rescue quickly, and then we had to push and pull the car to get it into position to be towed. Then the tow truck’s cable got stuck, and John from Night and Day towing (I was told that they are the same company) came over to help. Both of them did a splendid job and I was super impressed. This was a difficult job and they did so well. 10 stars!

Jake at Jims towed my car to repair company when it overheated… excellent service. Highly recommend

It took over two hours today to have them respond with no excuses, warnings, or apologies. And once they did finally arrive, the driver was very rude. This is the 3^rd time I’ve used them over the last 10 years or so. Each time it has been sub-​par experience, at best. If you are using your insurance or AAA, you should ask them to please send you another tow truck vender. You will be glad you did.

I called AAA the other night and this was who they sent out to service my flat tire. The man they sent, David was super sweet, quick and knowledgeable. He even put a garbage bag down in my back seat to set the flat tire on to keep my car clean.
I will be keeping this company in mind in the future. Great people!

Got a tow out of my deathtrap of a driveway.
Excellent job done by a skilled friendly driver. He took extra care to get me to the shop without a scratch.

It’s unfortunate that AAA contracts with this company.
The white-​haired lout who towed our car was extremely rude. He treated my wife exactly how one would expect an elderly, white, racist POS to treat a woman of color. He took it upon himself to diagnose our car’s problems and tell her that it didn’t need to be towed, she should just drive it to the mechanic herself. He had no idea what was actually wrong with the car, so in essence he was encouraging her to endanger her life in an unsafe vehicle. My wife had to ask him explicitly and repeatedly to please do his job and tow the car where we wanted it.
I’ll make sure that the next time I call AAA for a tow, that they will not send anyone from this company. I’m also filing a complaint with AAA. I would encourage anyone who is able to avoid this company to do so.

To start: I am an idiot and did not have a key hider on my car (I do now!). I had Jim’s Towing come out and unlock my car. While I was standing there. I showed my registration, paid the gentleman, and was able to drive away. For that part of the business I give them 5 stars! They were friendly, helpful, and got out VERY quickly.
That said: I have had no experience with their towing or their storage.
Five stars from the service I received! Thanks Jim’s!

Our car broke down and so I called AAA. A driver from Jim’s arrived within a reasonable amount of time. He proceeded to assess the best way to tow the car. We really appreciated his care and patience to load our vintage car. This is not the first time that Jim’s has helped tow a car to our mechanic. Each time, the driver has been polite and helpful.

Our car was there for 15 hours and racked up $ 340 dollars but not before the employees stole over $ 1100 dollars in personal property and Christmas gifts! Who steals from children? They only took specific items of value and all the gifts even the ones out of the packaging! Never let your vehicle go here they even lied when we called to see if our car was there so they could add on a few more hours saying they had no record of it when we were standing out side the gate looking at it. Nothing more than thieves with tow trucks

Upon being confronted for dinging our door pretty hard in the Lowe’s parking lot, the driver of a Jim’s tow truck proceeded to attempt to evade responsibility by repositioning his truck, all while calling us faggots and queers in front of our four-​year-​old daughter. On the phone, fella named Jack flat out said they wouldn’t do anything because we «can’t prove it.» Fortunately we have plenty of photos. Whether or not we take this to small claims, these guys are unethical. Shame on them.

Read the unrecommended reviews. Unilocal needs to unblock them because these guys are awful and that’s all you need to know.

Jim’s supports criminal activity
My car was towed 20 minutes after parking it on a private lot.
My vehicle was locked and alarmed — Jim’s Northgate towing broke into my vehicle to disconnect my battery and disable my alarm for the tow.
Understanding I had parked my vehicle in a private lot I paid the fine without question. Once I retrieved my car from there secure lot, I noticed many items missing from my car. I immediately went back in the office to talk with the person at the desk. He just wanted to know what items where missing as if this was a regular thing. The only people who had access to my vehicle to steal these items where Jim’s employees. Not only where items stolen but my stereo system amp is now fried from whatever they did to short out my alarm system.
I’ve filed a police report and have tried to talk with the owner at Jim’s about this issue with very rude employees and no real response from them on wanting to resolve this issue. I wouldn’t recommend there services to anyone they clearly support theft. Your personal belongings are not safe with this company.
This wasn’t just taking pocket change either items missing are in excess of $ 2000.

These guys were great!!! After calling AAA, told them I was in a dangerous area block traffic with a dead vehicle they gave me a 2 hour wait time, i waited for an hour, and then received another 2 hour wait time. I called this company on my own, was given a 35 to 45 min wait time, and they arrived in 40 min. The employee was EXTREMELY HELPFUL AND WAS CHEAPER THEN THE AAA TOWING. I had my car towed the exact same amount of miles by AAA and was charged TWICE AS MUCH, even with their «five free miles.» The two truck driver was not only fast in getting to me, but got me to my destination quickly and safely and to top it off gave me $ 20 off for my hassles and some inside tips on how to work around AAA’s bullshit. I am not planning on renewing my AAA this year.

Mike Barnes was the driver who towed my car to get a tire repair (no spare tire in my Mini) He was very fast, professional, knowledgeable, friendly and helpful.

These guys are awful. I am an AAA member and called them to tow a recovered stolen vehicle that happened to be ½ block from Jim’s tow yard. AAA gave the job to Jim’s and said it would be 30 minutes. An hour later I called Jim’s and asked how, with all the tow tricks going in and out of his yard (I could see them!). The guy said «oh, ok, I’ll take care of that» and abruptly hung up. Another hour later I called AAA who reassigned the job to Spiveco towing, who finally came and towed me — WITHIN EARSHOT DISTANCE of Jim’s tow yard! Jerks!

What a strange experience having to deal with these children. I’m not at all exaggerating when I say it’s worse than dealing with an undisciplined four year old. Trying to have an adult conversation to fix the damage they have done is impossible. Fingers in ears, tongue out, the whole works. Shocking they can go through life acting like that. And one has a temper that makes me very glad to not be a family member. Wow! Total disregard for reality. AAA agrees and have just decided to make me waste my time fixing it and AAA will bill them.

Long story short, my car was towed because it was parked on private property.
I called the posted signs and the dispatcher said I could pick up my car at Jim’s Northgate Towing, but I would have to pay an $ 100 for after hour fees. I said it was okay and proceeded to the site but no one was there to release my car. After talking to the dispatcher twice about having one of their people come too the lot, it took an almost an hour for anyone to come. The tower whom I had spoken to had no idea that there was a request to release a vehicle and continued to be of no help. He said that he was not authorized to let me have my car back until someone else came in at 8am the next day. And said he didn’t know how to complete the paperwork to do the release. He also said the paperwork is locked up in the office (the same office that he used his keys to get into right after he told me this). This lack of professionalism and properly training employees to complete simple and standard paperwork procedures is an example of a business that is run horribly. I don’t expect to be treated like royalty, but I do expect an efficient transaction with no miscommunication between the employees.
The man who was also at the lot would not allow me to retrieve my belongings from my vehicle. I had medications in an overnight bag that was in the car. How stupid is that.
Lastly! I called Jim’s later that day after I picked up my car and was greeted by an extremely rude woman who would not answer (or who would not try to find the answer) simple questions about the tow. Such as, ’”Who called in to have the car towed?” «What is their contact information?» I was told to go to the place it got towed and ask for the property manager? Again, nothing helpful.

I haven’t been HOOKED so i don’t the dark side of the towing business.
I like this towing service. * * * *
1 Star for good phone service
1 Star for reasonably fast tow service
1 Star for good prices
1 Star for experienced drivers
* * * *

One of the worst experiences ever!
Following a tow they offered (over the phone) to change the the blown out tire but when I got there they rudely and aggressively proclaimed that they were not changing the tire.
Then all the «yard men» began snickering, swearing and giving us nasty looks. Even had to call another tow company to change the tire in their lot.
Truly shocking the display of completely unprovoked anger and hostility.
You’ll want to stay away from this place!