Kay Jewelers

I have been shopping at Kays for years and have always loved there service and pieces. The Northgate store, however, is my favorite location to go to. I bought one of my favorite pieces from that location, a Michael Werdiger ring from their diamond event. The girls who work there took their time with me to help me find the perfect ring. I will continue to go back to this location to buy my jewelry.

Just say no to Kay. Brought in an item I had received as a gift after the chain broke the first month. The sales lady turned it back on me completely — it was my fault for pulling on it (which I didn’t, but I did wear it everyday. She then pushed me to pay for a warranty should it happen again. Why? Don’t you provide a quality product that can last more than a month?
Super disappointed with the lack of customer obsession here and I still need to come back to pick up the chain in two weeks after it gets repaired. Joy. I’m sure it won’t last more than a month again.
Try Green Lake across the street if you want quality jewelry. They guarantee their work.

My husband and I went to four or five different jewelers searching for his wedding band. We were in a strange situation because we had 4 weeks from the time we got engaged until our wedding, and he has a fairly skinny size 8.5 ring finger. We had really mediocre experiences at all jewelers except Kay. We felt that we weren’t taken seriously at any of the other stores because we are 20, and really look our age. However, when we walked into Kay we were immediately greeted by Kara and Kaitlyn who were both super friendly and genuine. They helped us find our perfect band, right in our price range. There were some issues shipping the ring (issues that were completely at the corporate level) and we found out 3 days before the wedding that his band wouldn’t be here in time for the wedding. I went in to the store, completely a wreck and Kaitlyn and Kara helped me look through all the rings they had in stock to find one that would work for Jesse and I. Lo and behold, they found an 8.5 silver tungsten carbide ring that was exactly what we wanted. They also refunded my down payment on the failure ring, and used that down payment towards the new band, and gave me an additional 10% off. THANK YOU LADIES. Fast forward until now, about 2 months after our big day, I received a personalized thank you note from the girls, thanking us for our patience and understanding and wishing us a great wedding. They went absolutely above and beyond. Customer service as good as that is hard to come by these days.

My fiancé and I have had 3 trips into Kay Jewelers and each one has been easy and fun! The ladies at the Northgate store really took their time with us, we must have tried on 10 wedding bands for him! We did not feel any pressure, instead like we were hanging out with friends. They must pick exceptional sales people as each woman we interacted with was genuine and smiling. He bought my engagement ring here (the sweet girls who helped him even sent him a thank you card/​congrats card!). We plan on purchasing his ring and my wedding band at Kay based on the GORGEOUS engagement ring (like seriously, so unique and perfect) and our customer service from Angela and Sheryl. The financing options are easy & when I needed a quick turnaround time on a fix– they had it back in 2 days. Just in time for to host our first Thanksgiving as an engaged couple!

The staff here really cares. For fathers day I wanted to get my husband a watch, and they went out of their way to hear exactly what I was looking for and helped me find the perfect piece. They had great financing options as well and overall I was really happy with the experience. Didn’t feel pushy at all, which is always a fear when going into a jewelry store. Highly recommend!

I have bought many things from kays. Employees are always nice and helpful. The jewelry is beautiful and at competitive prices. They always clean my jewelry no questions asked. I will continue to shop at this location.

I have to update my review of Kay Jewlers. I had previously written a 1-​star review based on some poor handling of my fiancé’s engagement ring. When we went into pick out our wedding bands at the Southcenter location, Kendra was beyond helpful. She didn’t pressure us into buying the more expensive ring, she made sure the rings looked good individually and together. She also explained (and corrected) the previous 1-​star earning issue.
I’m giving three stars now, because of the fantastic service by Kendra, but hesitate to bump further due to the trepidation I have from prior services.
Bottom line-​if you’re looking for a piece of Jewelry, Kay has a great selection, some decent sales, and if you look hard enough, good service.

I want to start by saying I have been a long time extremely happy customer of Kay Jewelers for over 13 years. I made my first purchase from them when I was 18 for a necklace for my mother. Unfortunately this last experience has left such a bad taste in my mouth that I will never return.
I purchased a wedding band and was offered a special incentive that day if I purchased which they were going to be advertising in a couple weeks. I was also offered a warranty on the ring which typically I would not purchase but was advised it would cost $ 45 to size the ring and the warranty would take care of that as well as many more services.
Long story short I get a call to pick up the ring roughly a week later from the manager who is the same person we purchased the ring from. When my fiancé arrived to pick up the ring she was told she could not take the ring that day unless she would pay the amount it was discounted since the promotion hadn’t started yet. They had already collected the full amount the day we purchased the ring.
This may have been something we could have got past but the manager had zero customer service skills and was hands down one of the rudest people I have ever met. I called and spoke to her asking why she would call telling us the ring is available for pick up when in fact they were not going to give it to us and she insisted I misunderstood. I asked her how can I misunderstand a phone call saying your ring is available for pick up and she told me that I should have known based off of a conversation we had in the store that I couldn’t pick it up. Why call and say I can? She made comments when the ring was returned that «good luck getting a ring in time». I also found out from their corporate office I was lied to about the cost of sizing the ring as well as other details of the warranty.
All in all this particular store is not a place I would ever do business again based off of customer service alone. Overall terrible service, rude manager and a dishonest experience.

I was greeted by smiles and had my rings inspected and cleaned. My engagement ring is under their warranty plan, my wedding band is an antique.
Upon inspection it was found my wedding band had a cracked diamond and a loose diamond. Boo!
They offered an initial estimate and took my ring to get an accurate estimate. Luckily it shouldn’t cost as much as I was worried it would!
2 weeks later I should have my ring back looking like new… I will update this if it is anything but that.

The staff here was incredibly rude to me. When I explained to the woman what I wanted, she said, and I quote «well, you’re in a real jewelry store, so we don’t have that here.»
So I can understand if what I was asking for wasn’t available, but it was completely out of line to talk to a customer like that. She could have instead pointed me in the direction of something they had that might serve my needs.

I called about having a ring appraised and was told not only that they don’t appraise rings, but that they could not recommend anyone to do so. This is a jewelry store? I gave two stars because the woman I spoke to was at least polite (although she sounded rushed).

I needed to get an appraisal for insurance on a wedding set I had purchased at another Kay store years ago. The girls were very helpful writing up the insurance documentation that I needed. It did take about 30 minutes but at least it’s in a mall so we could kill time walking around.

They have my wedding ring and we have been constantly trying to call them for the last 5 days straight. No one ever ans there phone and no way to leave a voicemail. They are so quick to sell that they mus have forgotten that they have sold.
Verry dissappointed that we might have to drive over a half hour just to check on a product that they sold us.
Daniel R.

I don’t even know where to start describing my disappointment in this store. I brought in my engagement ring two weeks ago to be re-​sized. The ring was my grandmothers engagement ring. She had worn it for the 53 years she was married to my grandfather and it’s emotional value is greater than I could ever communicate. When I took it in I explained it’s importance to the employee working on my case. Anyway, this morning I received a call from a Kay Jewelers employee who said that on behalf of the company she was sorry to tell me that somewhere during the shipping process of sending the ring to their lab it had gone missing and they have lost the ring! She said they have «looked for it» as if it might be under someones car seat, in a large stack of mail, or accidentally thrown in the trash. She said they were looking at options to «replace it.» Honestly, I don’t care if they give me 50 cents or 50 million. It. Does. Not. Matter. There is no way they can replace the sentimental value of a ring that represented a lifetime of love and commitment between my grandparents and the future of my fiancé and myself. The loss of this ring feels like loosing my grandmother all over again. I have no words for my feelings of grief and disappointment. Any company that treats the most valuable and cherished possessions of other people this way should be ashamed. I would think carefully before trusting them.

I love this Kay Jewelers! They have always been so helpful to me and my family. The staff is super friendly and always concerned with meeting my needs. I frequently stop by to get my jewelry cleaned that I have purchased with them over the years. They carry lots of beatiful and affodable jewelry, I almost always can find the perfect gift there. They always hook it up and have awesome sales. The warranties on my jewelry have really paid off and when Im ready to upgrade they take trade ins and offer interest free financing. By far the best jewelry buying experience in the Seattle area.

I honestly don’t know how to rate this store. I put in an order to have a stone added to my mother’s ring (a ring with my kids’ birthstones). I had the first 4 kids on it and after 2 years I wanted the little one added. My husband was told when he had the ring made for me at Zales it would be simple to add a 5^th stone if we ever needed to so fast forward to this event. I took it to Kay’s and turns out it’s not so simple. They told me they would be able to do it, called me with a quote, ended up being almost the same price as the entire ring had been! I went ahead and said yes as I really wanted my little one’s birthstone added. They gave me a date as to when it would be ready. I called them on that day and they pushed it further out. I called on the next given date and once again it was pushed back again. It ended up taking 2 weeks longer than they had originally told me. If I was basing my experience solely on that they would get 1 star but their customer service was great during this time, I realize it wasn’t the employees’ faults as they send the ring to their «people» so I can’t grade them on that. And my ring was perfect… beautiful…when I finally got it so for these reasons I give them 3 stars.