Lufthansa

After many years as frequent flyer always was impressed with Lufthansa service.
However we recently used Lufthansa Cargo service to bring puppy to USA and that was the one of the worst customer experience we ever had.
Twice I call for instructions and twice was told that all we need is $ 45 cash to pay for local service.
We walk in to office and girl at the desk found our name and live cargo manifest. She ask as to comeback in 30 minutes. When we walk back new girl start screaming that we not in the list. After raising my voice she manage to find documents that she was holding in her hands. That she told us that we must have broker or???
Finally she give us directions to US Customs office and told us go get papers cleared.
It took 30 minutes more to get to and back from US Customs while our little puppy was waiting.
Maybe time for Lufthansa learn what customer service IS

Unfortunately I have a round trip ticket from Frankfurt so I have to use this airline again… But this is the last time… The flight attendants board this flight from Seattle to Frankfurt. Gave me coffee in a cup he retrieved from another passenger’ s. Tray. Dude had already used the cup for water … The legroom was unbearable. Only good thing about this flight was the passenger next to me moved and I had two seats after the first meal.

Best international flight I have ever taken (TBIT-​Frankfurt-​Rome). Great leg room for a 6’4″ guy, plenty of stowage space, great multimedia with hundreds of movies and shows for those that cant sleep on a plane. Food was among the best I ever had and they are no stingy in any way on the complimentary drinks. Very modern and staffed with excellent personnel

Imagine you are vacationing abroad with your loved one. You are on a tight budget but are having a great time. Then tragedy strikes. Your loved one suffers an accident which results in a broken leg, surgery and hospitalization. Unfamiliar with the language or how things work in a foreign country, you find yourself alone, anxious and stressed as you deal with doctors, hospital administrators, medical insurance and travel arrangements.
At times like this, small acts of kindness and courtesy are of great significance. And acts of cold indifference can be devastating.
I am sad to say that our experience with Lufthansa was one of cold indifference.
When it became clear that my wife’s hospitalization in Germany would prevent us from flying home on the scheduled date, I contacted Lufthansa Customer Service. Actually, I had to make several calls to Lufthansa and I discovered that each time I called I received drastically different information. The application of rules and policies seems to vary wildly from representative to representative. One representative told me that because of my wife’s injury I would have to purchase two First Class seats (at a total cost of $ 10,000.00). I called back a few hours later and a different representative in a different call center told me she would put us in bulkhead seats in Economy Class, which would provide extra leg room sufficient for my wife’s needs and only cost us a total of $ 304.10 additional. I agreed and booked the seats.
But upon arrival at the airport in Munich, the Lufthansa ticket agent insisted that we had to buy a Business Class seat for my wife for $ 2,000.00 (plus an additional $ 250.00 re-​booking fee). They refused to yield, so, under great duress and faced with the threat of being stranded at the airport, we purchased the $ 2,000.00 Business Class ticket for my wife.
As we boarded the plane, I explained to the flight attendant in the Business Class section that I would be coming up periodically from Economy during the flight to attend to my wife. I suggested that if there were any empty unsold Business Class seats, it might be nice if I were allowed to sit in one during the flight. «That is against the rules,» she said. I sat in the Economy bulkhead seat. Although the Business Class seat was certainly more comfortable, the bulkhead seat would have worked for my wife. Once the flight was underway, I counted at 4 unused Business Class seats, including one directly behind my wife.
Our overall experience with Lufthansa was one of inconsistency and indifference. My wife and I were in a vulnerable position and Lufthansa made our attempts to get home a living hell. When it is said and done, we feel that we were essentially extorted by Lufthansa into purchasing a Business Class ticket, at a price we could not afford, and after we had already purchased our bulkhead row seats.
I travel a lot but will never fly Lufthansa again.

I couldn’t find a general page, however, we used this airline during the holiday of my best friend and I (and will be using again coming home). After flying with this airline it makes me generally frustrated at Air Canada and Delta more and their declining service where this line makes up for it. Not only was the staff friendly and helpful but they went the extra mile with ensuring that customers were comfortable, the way the other airlines used to do. We got a hot towel, some frequent drink including fee alcohol (to a limit) and a meal on the plane that was actually decent. There was a baby on one of the flights who just wasn’t having an awesome time and they gave her a basket and a little toy to make sure she was okay. They allowed me to walk up and down every so often to ensure that I wasn’t getting jet legged. They had a TV in which you can select movies to watch and TV show episodes to keep you occupied. You’re lucky if you even get a decent radio station with the other airlines. I watched the following going to down to Barcelona.
Beverly Hills 90 210 (90’s show Pilot)
Lego Movie
Anton Cobjin (in) — Inside Out Documentary (he is the guy who did most of U2 and Depeche Mode videos).
Big Bang Theory
Game of Thrones
Two and a Half Men
And some Travel documentary I can’t remember ’cause I fell asleep with the time zone change.
You get a free blanket, pillow and headphones where Air Canada and Delta charge you $ 5 — $ 10 just to rent these.
The flight for me was physically rough, however, they went the extra mile in ensuring that we were okay.

We flew with Lufthansa from Seattle to Berlin with an hour layover in Frankfurt.
The Seattle staff that helped us in the bagdrop lane was okay. No personalization and I wouldn’t say unfriendly, but I didn’t even get a greeting. It was just strictly business.
Cabin crew were attentive and friendly. With some airlines, it can take the crew a long time to get down the aisles and serve the food/​drinks, leaving everyone waiting for up to an hour to use the restroom, but this was not the case with Lufthansa. They were speedy and efficient. Who can complain with free alcohol, free food, and free chocolate?
The aircraft was a A330 and the configuration in economy was 2×4×2 except in the last few rows, which it turns into a 2×3×2 configuration. We were lucky to get the exit row seats, which even if I tried, I would not have been able to touch the wall in front of me with my feet. The space was incredible.
*I do work for an airlines, but I am not affiliated with Lufthansa.

European airline… So they will feed you and give you drinks free of charge! America has horrible service for domestic flights… And no food. So needles to say I am always excited to fly Lufthansa! They do not have economy plus like United airlines (their partner) does, so no extra legroom if you are flying coach… And for some reason the first 2 – 3 rows in coach do not have armrests that you can lift up… So if you plan on sleeping or laying down on a non-​full flight you need any row behind the first few… not every plane has their own in-​seat entertainment… I have been stuck with one of those big screens at the front and movies they pick during the while flight… Lame! Just not a fan of 10 hours and kid movies or shooting movies right when we get into the air. Meals are mediocre compared to Emirates or other airlines but waaaay better that United. I fly Lufthansa all the time since between them and United… They fly everywhere… Miles here i come!

I am just glad they got my 70 yr old father safely down from a 25 hr flight from Asmara, Eritrea. Besides that though if they happen to lose your bag expect the worst customer service your have ever gotten. I have spent 5 days calling back and forth between separate departments. Each time I have been promised the next person will get to the bottom of why my fathers bag is missing only to be disappointed again. Finally a manager called. Of course you would expect by the 5^th day they would go the extra level, take responsibility and get to the bottom of it. But no, not Seattle Lufthansa. Yet again I am told to go/​call/​write to a different department. All this after spending close $ 3000 on flight and extra baggage. Do yourself a favor, go with another airline.

Lufthansa operates in conjunction with Condor to take you directly to EU, with tons of connecting flights all over west and east on the other side of the pond.
Flight attendants are always awesome. Your first alcoholic beverage is free and the planes are comfortable. I will fly with these guys again.

Due to a passenger having to be restrained on a United/​Lufthansa code share flight (UA 944) to Barcelona, we missed the departure of our Mediterranean cruise. We told the United representative that we wanted our bags removed in Frankfurt so we could go onto the first cruise stop in Tunis. United did not do what they promised, the bags went to Barcelona and we went to Tunis. Even though the report was with United, Lufthansa did an amazing job getting our bags to us. The business class baggage representative at Frankfurt airport even proactively intervened to be sure our bags got to the correct port of call. If you get a chance to fly this airline, take it!

Amazing! An airline with on-​time flights, free worldwide newspapers, comfy seats with leg room even in the economy section, friendly stewards, and they even feed you! Remember food? On an _​airplane_​??
Seriously, two 10 hour flights and both of them felt much shorter than a hop to the east coast packed into the cattle cars that Delta calls planes. Economy isn’t as comfy as your sofa but there is definitely more leg room than on U.S. carriers. The seats have personal screens so you can pick from whatever movies they have (yay Juno) as well as TV, music, etc.
Bonus: the SEATAC to Frankfurt connection is like sending you on a surgical strike straight into the heart of Europe; no crappy layovers for you!
Double bonus: Free booze people! I was buzzed almost as soon as we reached cruising altitude and the cognac after dinner knocked me the F out. These people made a better G&T than most of the places in town that I’ve been to.