Lumber Liquidators

After escalating our issue to the store manager we were able to exchange the flooring (solid) for the type of flooring we needed (engineered). We are satisfied now, although it would’ve been better if the first person we spoke to was more helpful about exchanging the order.

What a great experience. Paul made it easy for me to figure out how much wood I needed and how to match a custom job. I really felt like he had my best interest at heart. Great customer service!

our in-​store experience was pretty good, but things devolved from there. the contractor LL used to do the install, while polite, seemed mostly interested in telling me about how each of the things they were going to do would not be covered under their warranty for various reasons. I knew going into the project that it was a job with various difficulties – tricky stairs and a concrete subfloor that was far from perfectly level. As the job got underway, there were constant communication errors between the Seattle store, the Mukilteo store and the contractor, Magic Hardwoods. When the install was finished, the stairs were left with odd sharp angles and messy pieces of stair nose protruding at different angles and different lengths. When I told the installer that it was unacceptable, he told me he didn’t know what else to do. I appreciate that it was a difficult spot, but I could have done a crappy job myself. When I asked the job foreman about it, he referred back to all the things not covered under their warranty without really addressing their poor craftsmanship. While my floor looks fine more or less and the job was adequate, based on my service experience, I can’t recommend them. Find a big box store with similar materials if you want a deal.

It seems like this store has made big improvements based on years past reviews.
We had a great experience! The staff was nice, patience and knowledgeable. Great pricing on hardwood floors.
I received a call that our shipment was on the way and when expected to arrive in the store. Then on the day of, another call to let us know it had arrived. Plus a quick response to an email I had sent. Excellent customer service.

I am updating this review because LL called me back, and gave us a refund. I appreciate their responsiveness in this. Thanks LL.

Don’t go here. The manager john Hoover is a jerk and doesn’t know what he’s doing. I doubt he’s ever laid a hardwood floor before. You’d think they’d have a manager here who actually knew about how to put down floors. There’s only one guy in this place that knows what he’s talking about, ironically his name is john too.

Employees were knowledgable and friendly. Would definitely recommend. Manager– Jimmy was helpful and knowledgable. Needed some additional material and he called other stores to have them sent their for pick up. After the project was done I returned unopened material that was left over for an easy return.

bought some pretty amazing 10 mm matte driftwood oak looking laminate from here. visited the bellevue location first (employee there was outstanding), and ultimately bought and corresponded with seattle location staff. honest and not sales-​y, and made sure to let me know that they did not receive commission for sales. Good experience overall.

I love this place! I recently installed laminate floors and all of the employees here were helpful and honest. They were very patient with me, as I struggled to understand how to select the floors. In the end, I bought a durable 10 mm maple laminate floor for a very competitive price!
Even after I purchased the floors, the employees were kind to me as I called several times to better understand how to install the floors myself… This service didn’t even waiver when I returned the unused materials. I would definitely recommend this place to others!

The team here is great! They went above and beyond to help me with my flooring issue. They were helpful and knowledgable and worked with me to find a solution. I would send anyone there that needed help with flooring.

Not too sure if these guys are the best anymore… I think they have created a huge brandname for themselves with Bob Vila, and big huge magazine ads. But YOU PAY FOR IT. If you go to places like Crosscut Hardwoods, or other local wood/​flooring shops… they usually will make a deal with you to make sure you are getting the lowest bid, especially if you have a contractor’s license. LL seems to hold their prices pretty firm now. My suggestion: SHOP AROUND! DO RESEARCH! Also, a 100 year warranty is only as good is if LL is still around within 100 years.

We bought 25 boxes of 12 mm flooring from Lumber Liquidators in ¹²⁄₁₁. The price was great — better than the big box stores, includeing Costco. We drove up to the back to pick it up with no problem. They helped load it in our van. My husband and I, along with our teenage son installed it ourselves (bought the installation kit for less than $ 20 — a MUST buy). Easy and we’re happy with the look and the quality. Today, I called 10 minutes before closing. I needed to order more, as we’re going to do additional floors with the same flooring. They didnt have it in stock, so Jonathan is going to order it for us. I just needed to pay 20% upfront. It should be in store in about 3 weeks. The whole process took 5 minutes.
I’ll try and remember to update my review in 3 weeks.
Why only 4 stars? For not having my floor in stock. For having to wait 3 weeks. And for not having a north Seattle store. But other than that, I’m a solid fan

Horribly underwhelming service. I ordered and paid for my Wood on dec 10. Was promised delivery before new years. I had people not call back as promised and as of Jan 5 was told it wouldn’t be here until Jan 11. Over a month. I cancelled. LL Seattle: you officially blow. Didn’t even return my Money without a fight.

The person who answers the phone is truly incompetent. And don’t even think about ordering online either because apparently it runs on lost hopes. If you care about the story read on:
If not skip to last paragraph.
So I submit my order on the website in the morning, then I call the store to see if I can come pick it up. John who answers the phone and after what I assume is a make believe search in their files, he says «YES, it’s ready for you.» I show up to the store and actually… NO, my order doesn’t even exist in their records. I tell them to check again, and YES, there it is!!! BUT the order hasn’t processed. After 2 days, and 3 calls later, my phantom order still, yet again, doesn’t exist. So I cancel that online order and I’ll buy it over the phone. Again I ask John, can I just go to the loading dock to pick it up? Do I have to check in at the front? «NO» he says. I go to the loading dock, Uhhhh yeah, I do have to check in at the front. So the moral of the story is DO NOT make an online order.

Rude, nasty, pushy salespeople. Hard sell tactics, you need to basically pay everything up front, and then wait… and wait… and wait… and wait…
The quality of the product is truly sub-​par.
Our installers were hesitant, but we could not beat the price.
We bought «Brazilian Koa», which is milled in China. Very very very poor Q.C., a HUGE portion of the boards were NOT usable, tongue and grooves did not match up. Because we had to let the wood «acclimate», it put us past the return window.
Also, this wood is very brittle.
It is supposed to be VERY hard, but don’t let the hardness guide is only for the wood, not the really terrible coating.
Anything will scratch these floors! We have felt pads on every piece of furniture, lamp, etc, and we still have loads of marks and scratches.
We have only had the floors for 2 ½ years, but will need to have them refinished for thousands!
Save your money, go elsewhere and pay a bit more for piece of mind.

After going to a half-​dozen other places in search of beautiful, affordable laminate floors, we entered the bright-​yellow LL showroom on First Ave South. We were looking for laminate with the pad pre-​attached to each piece because we heard it was easier to install. Few places carried that kind, but LL had plenty. We found two patterns we liked, and they were willing to negotiate on price for our semi-​large order (750 sq ft).
The service was friendly but a little pushy. One salesman told us laminate needed to acclimatize to our house for a week, after we told him we weren’t planning to start installation until the following weekend (in other words, we shouldn’t wait to buy, we needed to buy now). Later the manager told us laminate needed only two days to acclimatize. When I pointed out the inconsistency, he laughed and said «oh (the salesman)‘s just being aggressive.» In other words, he lied to you to try to make the sale happen, and I’m laughing it off.
That’s the kind of BS you don’t get from Lowe’s or other big retailers, and it made me a little wary of this place.
But, if you can handle «aggressive» (i.e. potentially dishonest) salesmen, the prices here are really great, even better than the warehouse stores in many cases, and after spending an entire weekend installing the floors ourselves, we’re happy with the result.