MAD Mobile Auto Detailing

I got this for a Groupon deal and they had no availability for 45 days. On the day of my appointment I left work early for my appointment and waited and waited. Long story short, the guy was over 2 hours late… unacceptable. Did a decent job on my car but about a week later it started to smell. I discovered under the seat was still wet and starting to mildew. Will never use this company again!

I got a $ 99 groupon back in Feb 2012. Got my appointment in April and never showed up. Tried again in June. The manager TJ personally set up my new appointment for this morning 9:00am…first appointment of the day. I get an email at 8:00am telling me they need to reschedule. I have put off cleaning my car, rescheduled my life for these folks, what a sham! All they do is lie, I caught them in a few of them. This is a nationwide scam. Our State Attorney General needs to be aware if this and Groupon needs to be held responsible for letting this happen/​continue to happen. I told them this issue months ago and they allowed MAD to post additional offers. Shame on you Groupon!

Mr D,
Apparently it was a massive double booking fiasco and not weather as you had originally had said this morning that caused your no show today.
We will not be doing any business in the future due to the fact that not only did you begin your day lying to me and who know knows how many other of your customers, but you also failed to show up at our finally agreed scheduled time, noon. Not only did you not show up but you didn’t call as promised to let me know your status, and you didn’t email me notifying me of your inability to come after all until almost 4pm. I spent a majority of my work day waiting around for your dumbass instead of working. This cost me at least $ 200. If i did business this way I would not expect to be in business long. Hopefully you’re young and have plenty of time to work out the kinks.
Best
See email chain below
…
Good morning Mr. J. I would like to inform you that your detail has been moved to this saturday, at noon. Due to the weather, and the amount of time I will need to work on your car, Saturday is best. Thanks so much. T.D.
…
Good morning,
If there’s any way we continue with today’s plan starting the detail at noon I would strongly prefer it. I’ve blocked out time out of my work day today and there’s no way to recoup on such sorry notice. Saturday is not a preferable alternative. Please give me a call asap.
Thank you. I look forward to speaking with you shortly.
…
Thanks for the quick response. I completely understand the situation. I may be able to move another client around, and get you in this afternoon. If not, we will pick a day that suitable for you. Thanks.
…
I guess I don’t see the need to move anything since I’m already scheduled. Again, I already blocked my work schedule out for you today from noon to three. Such short notice is costly for me. Could you please give me a call on the phone?
Much appreciated,
…
–3:47pm–
Hey Ben. So, due to double bookings, (what I was explaining earlier), I will not be able to make it today. So, since you said Saturdays are not good for you, just shoot me an email with a date and time, and I will move whichever client is already scheduled, so that I can accomidate your schedule. Thanks so much.
…
–3:56pm–
Once again, I’d like to sincerely thank you for any inconvenience this may have caused.
:(