Magnolia Ace Hardware

The only time my schedule permits me to visit this store is when they first open, during the time they’re unloading new shipment. They’re busy with that, and I get it; you can’t sell items if they’re not on the sales floor, so it’s important for them to roll in the boxes. BUT when they’re rude and put-​off about me asking a question, or when I ask them to point to where I can find a particular item, then I can’t support this business as much as I try to support the neighborhood. Once or twice or five times is forgivable. But after that, no more. Guess I’ll have to shop elsewhere — even the big box store (meh — at least they’re friendly there). And I’m looking at you, tall guy with the beard!

I have been a frequent customer of this establishment for over 20 years and have always had excellent service from the employees with my questions, solutions, helping me find things and in the rare times sending me somewhere else when they don’t have things I need. Prices are competitive, but face it they are not Lowes or Home depot and are not trying to be. The inventory is taylored for the area not general contractors, which shows the forward thinking of the owners and staff,

Some of the staff are a bit impolite and lack the knowledge necessary to be effective. Some cashiers give a frequent customer discount while some don’t. Returns are a hassle without a receipt. Lines at the checkout get long with only one cashier, especially if someone is returning an item.

This is a solid little hardware store. They carry all sorts of randomness– and their prices aren’t terribly expensive.
What makes this place visiting is the knowledge the employees have on just about anything hardware related. They have endured countless questions from me– mainly relating to my forever troublesome irrigation system. They are very good about returns if you buy the wrong stuff.

Helpful and nice staff, place is a bit dusty. Medium selection of product. CLOSES AT 6PM NOT 7PM!

Helpful local hardware store.
There’s a nice mixture of items from fasteners to shovels to Christmas lights to adapters to extension cords. Not the selection of Home Depot, but enough to cover the basics.
But a few extra things you should know: they have serve-​yourself popcorn from a machine in the back, there are a number of parrots in a cage in the store and they’re very dog friendly. There’s treats behind the counter and a bowl of water (labeled «Dog Bar») out front.

The staff is rude. Handy store and the extra expense is usually worth getting a quick essential when we need it but the people there are edgy and I don’t have that good feeling about supporting a local store, quite the opposite. I hope it stays around for convenience but I don’t like going there unless I absolutely have to. There are some places in Ballard and if you hop in the Viaduct you can be at the Home Depot by the stadiums in 10 min.

I can get there in five minutes. Find what I need in five minutes. Home in five minutes. The time and gas I save is well worth it.

Had items shipped here from the online store… got a message that they had been delivered (from the online store), but when I arrived it turns out that the items were not, in fact, on that truck and had not been delivered. I needed the items that evening, so the store manager let me take a couple that he had, and said if for some reason the ones I ordered didn’t ever arrive he’d call me and we’d work out the difference. That’s terrific customer service… especially when you realize it’s an independent store and not related at all to the online store.

This is a great local hardware store that’s convenient and staffed with helpful people. The prices are good too. Not sure why a couple grumpy people below would find so offensive about their hours: it’s a neighborhood store and their weekend times are fine. Besides the gas I save, I can get in and out of Ace and back to my project in 15 minutes. Try that at Home Depot.

So handy to have in the neighborhood. And… free popcorn!

It is true they have most everything one might want or need. It is also true their prices are not too competitive and some of their employees are surly and disrespectful. So, a mixed bag. What can you do?

I’m a huge fan of Ace Hardware. If you need it they have it. If you don’t know what you need they’ll help you figure it out. They’ve helped me on numerous occasions with weird requests to cut specialty glass or saw off screws from doorknobs (I’m an amateur artist).
I love that it doesn’t take me hours to figure out where something is (big box stores) and has the small town feel — free popcorn! The prices are competitive and the help outstanding. What more can I say.

One of many things I missed when I moved back to Seattle from SF was the excellent Cole Hardware, everything you need crammed in a tiny space, helpful staff, quirkiness. Then I found the Magnolia Ace Hardware. Wow! Everything I loved about Cole’s is here. The staff are always helpful, engaging, and often fun. There are some mascot lovebirds in the back that provide colorful cheer. There are alien sculptures in the front window. Cheap gardening items, paint in many colors, a nice kitchenware section, candy, lots of holiday decorating items in their season. Also the folks are quick to say that if they don’t have something, they can order it, including nice lawn furniture. Magnolia is lucky to have this gem.

I was very frustrated with a project I was working on for many days. I go to Magnolia Ace Hardware and bam I meet Doug. This guy is a hardware
genius. He knew exactly what I needed. Thanks Doug! Smiles.

My husband was constructing a garden shed, and needed some screws. I ran down to Magnolia Ace Hardware. I reached for the door and was surprised it was locked, as I could still see shoppers inside. I looked at my watch and it was 5:55. I turned to my mother who’d come with me and said «But it’s only 5:55…»
I was thrilled when I realized that someone from the other side was unlocking the door to let us in — but then quite irritated when I realized it was an employee, Doug, opening the door to tell me that yes he realized it wasn’t yet 6pm, but since the register clocks were set at a different time, they close up early. Apparently he considered letting us in, it was then that he asked if I knew exactly what I needed. I promptly said «2 boxes of screws». He asked if I knew what size and I promptly said «2 and 3» meaning inches. Doug looked at me, rolled his eyes, and scoffed «that’s no help.»
I turned around and left. I will not be returning.
What a horrible first (and last) impression.

If it weren’t for a select few employees who are surly and rude for no apparent reason, I’d give this store five stars. Other than that, the products stocked are numerous enough that nearly anything you might need in the middle of a project is probably here. It’s nice to have a place that’s just down the road.

Great neighborhood hardware store. I love it because it’s small and the staff is friendly and helpful. If they don’t have it, they tell you where to find it. They also let me post a sign for my cat when she was missing. Would Home Depot do that? I doubt it! Save your gas and aggravation — come to Ace Hardware!

Better than the big stores with not so much walking. They can get more stuff in a small place than any store I have ever been to. Ace is an old school neighborhood store with anything you could possibly need in the hardware department. And the prices are competetive, even better sometimes than the big chains. The staff friendly and very helpful, and who doesn’t love free popcorn?