Magnolia Bridge Self Storage

So Cheri called me the next day after I posted this review. She apologized in a round about kind of way, offered to refund my money for the month, and went on about having the manager of the storage place call me.
I really wish she had just called and said, «We refunded your money. Kevin will call tomorrow. I spoke with the staff. We are working on customer service.» Instead it was a long-​winded reasoning to the point I was rude and just said I have to go and hung up after minutes and minutes of that.
I’m not sure why he just didn’t call me in the first place, I still have no idea who this mysterious Cheri lady is. Kevin, the manager, did call the next day and leave a message.
What gets me is this: I moved out today. After all that, and assurances they had spoken to their staff and blah, blah, I would get a refund, the dude behind the counter had no idea who I was. You’d think they would have made a note in the system or said, «Hey, when this girl moves out, refund all of it, or apologize or something.» So no, I did NOT get my refund.
It is obvious they STILL didn’t address my concerns with their staff.
I literally rented a truck and moved this week after all the terrible experiences. I am still mad.
Run, run as fast as you can from here. They have a lot to learn about talking to humans.

I had a great experience with Magnolia Bridge self storage. Ramon — who often works at the front desk — is super-​helpful, knowledgeable, and friendly. Their storage facility is ultra-​clean and I always felt very safe going there. Their prices are a tiny bit higher than Public Storage, but I used the 50% discount coupon and so this was a good deal for me. I’d definitely rent a storage unit there again.

Rented a Penske truck here. Ramon was very professional, organized and went out of his way to accommodate us. Made this stage of our move very very easy.

By far the best UHaul experience I’ve ever had. Quick, hassle free service. Both my friend and I were very impressed with the professional and helpful staff member and the ease of picking up and dropping off the truck.
I would definitely use this location again. I used the other nearby location on 15^th once before and it was a huge headache. That location pales in comparison to Magnolia Bridge Self Storage. I give this UHaul experience an A+.
(I do not have experience with the storage side of this business.)

Nice clean facility and friendly front desk. Very easy access to entrances. They also allow you to use their uhaul. Highly recommend rather than the other guys down the street.

This storage facility is very clean. At first I was a little disappointed that there was no perimeter fence but after taking a tour I felt very confident that my things would be safe. There are tons of security cameras and the management is visible. The best feature in this facility is the roll up garage doors where you can pull into the building and back up to the loading dock. I viewed another facility and immediately did not feel safe as there were people hanging out as if they lived there.