Marshall’s Cleaners

2 years ago they lost my dress. They swore that I had picked it up, to the point that I actually BELIEVED them. I thought now I was the dummy– they assured me I was.
BUT then I drop off another dress (2 years later… forgetting why I had stopped going there, however this day it happened to be convenient so I dropped a dress off) and I pick it up a few days later and the lady says I have 2 things here for you. I was astonished– they had my white dress!
Although I was happy to have my dress back, I was ASTONISHED when they made me pay for it. Excuse me? You held my dress hostage for 2 YEARS, you made me feel bad about the whole thing because I apparently «forgot that I had already picked it up» and now you aren’t even apologizing with at least giving it to me. I have to pay $ 30 just to get the thing back.
I lost 2 years of wearing a couple hundred dollar dress that is now out of style. Sometimes time is money– in the fashion world.

I’ve been going to Marshall’s for 16 years and love, love, love the service. First of all the drive through window — genius! I first started using the drive through when I had small children and they would inevitably fall asleep whenever I put them in their car seats. I cannot express how valuable it was to be able to drop off my husband’s shirts without getting a sleeping child out of their car seat.
Secondly, they always remember who we are. We never have to say our names. Amazing.
Thirdly, they lost a custom made shirt once and immediatly paid the entire cost of the garment without question. Amazing!
Can’t say enough about this great place. HIGHLY RECOMMEND!!!

I will admit, the fact that Marshall’s has a drive-​thru window to drop-​off/​pick-​up items is sheer genius. Do I want to get out of my car when it is nice and toasty? No. Am I lazy? Absolutely. The drive-​thru itself earns a few stars.
While I love having a neighborhood dry cleaner to stop at, and the employees are always very friendly, I have had some unfortunate experiences at Marshall’s. I brought in an off-​white top once and when I returned home, I realized it had basically been ruined from dry cleaning. There were a few problem spots that I pointed out when I dropped the shirt off, and upon receiving the item, either the spots had not been taken care of or they were tinted slightly yellow.
Another time, I dropped off multiple oxford shirts and a dress. When I paid, the bill was astronomical (around $ 50). The dress itself was $ 21 dollars! Mind you, this was just a standard JCrew short dress that did not have any big problem areas. I was just doing a routine cleaning of it. While I do enjoy the convenience of Marshall’s, I am a little apprehensive to bring anything but a standard oxford shirt here in fear of overpaying.

Had been going here for three years. They ruined one of my $ 200 theory shirts because they laundered it instead of dry cleaned (the shirts say dry cleaning and I had the same type shirts regularly dry cleaned here for three years). I got «sorry, that happens to shirts» without even a refund of the laundry service much less compensating me for my shirt. Shame on you for poor service! I know go to the green friendly cleaner down the street next to Nishino.

had an ok experience here and then today they charge me an extortionate amount for 2 dresses and a simple repair — i was open with them that this was excessive and they preferred to take my money than to have my repeat business. so be it. sad that i will now not use a local business i had been happy to support but prefer not to be ripped off.

I’ve been going to this dry cleaning establishment for almost 3 years. Quality was decent; you definitely have to point out stains or they won’t be addressed.
The real test of customer service is when something goes wrong with your clothing. My new sweater (worn once) came back with holes in it and the manager insisted these were «moth holes», that I should be using moth balls, and therefore this was not their responsibility. She went on to press this «moth ball» hypothesis over and over again.
So this place started out with 4 stars. Now minus 2 stars for not taking any responsibility for clothing damage or looking into a possible process issue that might reassure me that this wouldn’t happen agin in the future. Then, minus 1 star for being plain rude.
The sweater was unfortunately a little pricey.
I will be taking my business elsewhere.

This dry cleaners is «eh». I’ve been going over a year. they are pretty good at getting the typical shirts/​pants/​coat clean. But they have missed stains on skirts and coats– i didn’t think i would have to spend the time pointing out the marks that are quite obvious. Price is definitely on the expensive end, I wouldn’t bring anything here that you are hoping to get «really clean».

Its very rare that I have clothes dry cleaned. But when i do I its always been done by marshalls cleaners. You’ve gotta love a family run business. I assume if they’ve been cleaning clothes for 20 years they’re definitely doing something right. Just watch out for the son that likes to randomly throw punches…

I’ve been going here for the past 5 years because it’s close to work. They’re the best and even if I didn’t work in the area I’d drive over.

I don’t have a lot of experience with dry cleaners, but this place is already making it tough for the competition. I went there once, dropped off a sweater, gave the very nice, very attractive young woman at the desk our home phone number to create an account and left. I was there for 3 minutes — at most.
When I went to pick up our stuff, I wasn’t asked my name, our account number or what we dropped off. They just remembered us. One shot? And it’s like this with EVERYONE we know that goes there. These people need to drop the laundry biz and enter a super memory challenge or something for money.
While I’m sure they’re making a killing in our neighborhood because they’re so competitively priced, polite, timely and courteous, Vegas has nothing on people with the ability to instantaneously memorize stuff.