Massage Envy

Ok… Mavrick was AMAZING!
I have had so many massages in my life and this was by far the best massage I have ever had!
I can’t tell you about the others that work here because I was simply blessed the first time walking in by having Mavrick!
He is highly recommended

The massages can be good to excellent but the high pressure sales tactics and the in your face demand to tip is overwhelming and not relaxing.
Yes, I know you’re supposed to tip. I don’t need a tip bowl, signs, AND the front desk to ask me how I’m going to tip. Tips should be discreet and the decision of the guest, in my opinion, even though they are somewhat expected. I think it’s rude to ask your guests how they would like to tip rather than «would you like to leave a tip?». It’s awkward and rude.
I am still a member because I need to use my accumulated massages before I can cancel but I do not recommend them for others because their sales tactics and membership structure are rude and unethical. In fact, they just were involved in a class action lawsuit due to their membership practices.

This massage envy has had some ups and downs but what I appreciate about them, is their customer service. If something does’t go right or feels off, the staff do their absolute best to take care of it and make it right. It’s sometimes hard to find a good match for a masseuse but when you find one, don’t let them go!

I’ve been going to the Massage Envy at the Northgate Mall for a little over a year now and love it. The front desk staff is always friendly and calls me by name. They offer me water and a warm neck wrap when I arrive.
I was fortunate enough to get Dawn as my masseuse the first time I went. I really like her. She’s professional and does any excellent job of not only remembering my preferences, but with the massage itself. I feel incredible afterwards. Dawn also follows my lead when it comes to interaction. Some days I like a lazy chat with my massage; others I just want quiet. During the last year I’ve seen a physical therapist for my both my heel and knee. Dawn worked around these two sore areas, and remembered each time afterwards to ask me how I wanted to proceed with these two areas.
I have the monthly membership and upping my massage from one to one and a half hours is only a small additional charge. I find the fees to be quite reasonable. I’ve never had a problem booking my next massage while checking out. For my 50^th birthday last month they gave me a free aromatherapy session with my massage.
This particular Massage Envy is located in the Northgate Mall. Before my first visit I thought this might be a problem. But once those doors close behind me in the lobby, I find it as tranquil and peaceful as the two other massage places I’ve tried which were in stand-​alone buildings. In fact I love the fact that they’re located in the Mall. Plenty of free parking. Plus I make an afternoon of my visit. Massage first. Rams Brewery for lunch second. And then clothes shopping before heading home. All without having to go back to my car.

I’ve been to several Massage Envy locations. This one is middle-​of-​the-​road. The waiting area isn’t completely separate from the lobby, so it’s a bit louder than at most other locations. Front desk staff are usually friendly. Masseuses are very hit-​and-​miss. Most I’ve tried here were ok, one was terrible, no one was wonderful enough to entice me to be a regular.

I’ve only been here once but was suckered into signing a contract so I’ll be going again soon. This was my first ever massage and I really didn’t know what to expect. I was scheduled with Maverick and he was nice, professional, and even gave me some samples of Icy Hot after having a pretty deep tissue massage on my shoulder.
The staff is friendly and they make turning down a contract pretty hard without being pushy at all. Even my boyfriend signed up for one and that is truly shocking because he is quite frugal.
The rooms are cozy but definitely lack personality, which is to be expected because it’s a chain. That would be my only criticism, honestly. Give the rooms more personality!

I transferred to this Massage Envy when I moved to Seattle from Washington, D.C. The front desk staff was very helpful in assisting me in selecting my first massage therapist, listening to what I said I wanted (very firm hand, deep massage). There does seem to be a fair amount of turnover at this one, for both massage therapists and estheticians which can be a drag when you get used to someone. Right now I’m loving my combination of Maverick for massage and Marion for facials. Price is right, scheduling is easy, wide range of hours and they offer Murad skin products (high quality and effective, but PRICEY). Over the summer they’ve been offering special promotions with good sized samples of Murad products. Treat yourself!

My husband and I have been going to Massage Envy since 2012 and have been members almost that long. We get massages nearly weekly. It’s so relaxing. I used to hunt for deals on massages, e.g. on Groupon or Craigslist, but I’m so glad we found our massage place and no longer have to hunt around. Massage Envy is a good value. I like not having to hunt for a place, time and therapist who are a good fit. We get massages late in the evenings. The staff is always courteous. They are flexible with their appointments, and we can reliably schedule our appointments out. There are many therapists to choose from. Our recent favorite therapists are Jeremy and Dawn. Jeremy is great at deep tissue work and if you have an injury or sore areas you need worked on. Dawn gives great relaxation massages and prenatal massages. We recommend Massage Envy to everyone we know.

In the past, I thought of massages as a sort of rare, once-​a-​year treat. Like on vacation, or as a birthday self-​present. Then I wandered into Massage Envy on a whim, and was surprised to see the rates for a monthly membership were pretty reasonable. So I took the plunge, and ever since, at least once a month, I get a massage. I’m so, so, so glad I found an affordable place that could turn massage from rare indulgence to regular self-​care for me— it is absolutely, 100% worth it.
I actually started at a different Massage Envy, and tried Northgate out when I moved to north seattle. This may be just because of the specific massage therapists I go to, but my perception is that the Northgate Massage Envy is superior. I haven’t ever had a sub-​par massage here; and I know of 2 folks here who are just tremendously talented (Art and Jeremy). There may be others that are that good, but what I know firsthand is that if you’re going to one of those guys, you are getting some of the best massage anyone anywhere can get, for Massage Envy’s affordable rates. It’s just insane.
I hesitate to spill the beans, because Jeremy is already booked so far in advance, but on the other hand I think more folks should have the experience. An hour and a half on his table will change your perceptions of the physical value deep-​tissue massage can offer. I sleep better, stress takes less toll on me, and if I really push myself on leg day at the gym I can rest easy knowing that I’ve got basically a magic silver bullet solution for muscle soreness. Jeremy’s also pretty generous about sharing his knowledge of the body; sometimes I leave not just feeling great, but having learned something about how (for example) dehydration will change the way two particular muscle groups in my back interact, or what the best way to take care of my bum ankle is after a short run. It’s like paying a small fee to have a world-​class professional on retainer as your personal well-​being specialist.

I have been very very happy with Massage Envy Northgate, mostly due to my masseuse, Jeremy. He is amazing! He is always concerned for my comfort and has been the only massage therapist I’ve ever had that can literally make any problem better. He has techniques I’ve never experienced before, some are a little painful during the massage, but I trust him and every time, the pain is gone when I leave. The front desk staff are also lovely — they mention me by name on arrival and departure. I have no complaints at all about this franchise. However, I haven’t tried to leave so I don’t know what problems may ensue if/​when I decide to end my membership.

I joined without realizing that the $ 59 monthly fee went on forever, so I had to cancel that. I have always had good therapists and liked the massage. I think the lobby is really weird. It is dark and overly full and looks like someone just wanted to get rid of their living room furniture. Some of the people at the front desk are unprofessional, gossipy, and loud. It also doesn’t look good with other massage therapists are hanging around the front desk after shifts or just chatting. I won’t go after my last massage is used up. I like a more spa like atmosphere and more professionalism.

It’s like I’ve been going to a different Massage Envy than the rest of reviewers. I have had a great experience at the Northgate Massage Envy so far. I started with the introductory massage with Kenneth. Judging by that massage, I decided to get a six month membership. I didn’t feel like I was pressured in any way because it was something I was interested in from the beginning. I did ask a few times if the membership automatically renewed in October. The receptionist assured me that it would not.
I’ve had a few massages with Kenneth and have been happy with him. He’s very professional and kind of a talker– which I don’t mind. He always seems concerned that he is taking care of my problem areas and that I’m satisfied with the massage. Unfortunately, the last time I saw him, he informed me that he was leaving for the military.
Since then, haven’t seen Kenneth, but I booked an appointment with Antonio. I also thought Antonio was great. He wanted to make sure he took care of painful areas. I think as a server, there were far too many areas to fix in an hour. But he put up his best effort.
My last session was with Tyrel. This was probably the best massage I’ve had in a while. While Tyrel is not a gentle as other therapists and he’s a bit quirky, his techniques are good. I felt great when I got home after an hour with Tyrel.
So far, I’ve had really good experiences with all three therapists. I hope this continues and that some of the other reviews don’t scare people away. If you don’t sign up for a membership, the prices are still pretty reasonable.

Best Massage Envy experience that I’ve had so far. I was a member about a year ago in Northern California but decided to quit because I just didn’t have really good massages from them. I would feel sore after the massage and feel even worse. I didn’t feel like some of the therapists knew what they were doing. So I was kind of skeptical when a girlfriend bought me a gift certificate for here for my birthday. I decided to come to this location. I wish I remember the name of the person who gave me the massage but she did a phenomenal job. She was super professional and totally worked out a lot of my back issues.
When she was done with the massage, I went to the lobby to sign out. I was pleasantly surprised that the person working the front desk didn’t try to pressure me into joining as a member. I always dread whenever someone uses high pressure tactics to get me to do something. This place is awesome. I had a really relaxed birthday thanks to them.

Let’s face it, it’s hit or miss with the quality of the massage envy masseurs. However, once in a while you find one that is awesome. If you are a former college athlete with multiple past injuries and surgeries, then Ken is the guy for you. He’s very conscious about what you need and is constantly checking in with you about what’s going on, with just the right about of conversation but letting you enjoy (or in my case just get through it) the experience. Sports have taken a toll on my body and I don’t make a ton of money so it’s great to know I can get access to a deep tissue massage that gets me a little pain relief for the month. I have small expectations about a $ 60 massage and I think some reviewers here may have a bit lofty hopes, but I’m pretty satisfied with what I’ve received there.

Could have been a good experience if not for Tyrell. He was very unprofessional, walked into the room complaining about how tired he was from his previous appointment. Didn’t come into the room until 4:15, kept calling me «dude» and «man». He didn’t create a relaxing, calming vibe at all. Not to mention how rough he was physically. It just wasn’t as pleasant as I was hoping for, and this was a birthday present from my boyfriend. Don’t have the heart to tell him how disappointing it was.
For the record I also made this account just to write this review. If that puts things into perspective.

Tyrell delivered far less than «massage envy». from the beginning with his overly sarcastic and fake sincerity, to the end when he politely said «i left you my hours. feel free to make another appointment, or not, it doesn’t really matter.»
I will admit i did arrive about 5 minutes later than the «15 minutes early for paperwork». I did not get into a room until AFTER my scheduled time and my massage promptly started 15 minutes AFTER my scheduled time. in all, i paid for an hour and got about 35 – 40 minutes of treatment.
my areas of concern were not addressed during the massage, and what was done was hardly considered «pleasurable». with no concern for my comfort and areas of concern, he aggressively threw limbs against the table, pierced pressure points and attempted some sort of breast stroke on my back. I’m familiar with deep tissue and other intense massage techniques, but this was simply a painful experience. inexperienced or uninvested, either way i was severely displeased with my experience. it felt he was simply going through the motions for the appropriate amount of time rather than nurturing, comforting and soothing his client.
then to top it off they try to sell a $ 90/​month membership to my girlfriend and me just to get massages at a discount. glad I had a giftcard for this trip.
I will not be back

I had my first massage here and I thought it was pretty good. But then I went to a couple other masseuses and realized that private masseuses are much better and cost around the same price. It’s in the mall so it has a convenient location for me and most other people, but the masseuses seem inexperienced to me.

I joined Massage Envy a few years ago, and although I’d estimate 9 out of 12 massages were to my satisfaction, we ended up getting transferred (which resulted in having to terminate the contract.)
There’s two reasons I’m writing this review:
1) They made it difficult to terminate, essentially «forcing» unused massages into a 30 day period following the termination
2) So then my daughter joins Massage Envy without her parents’ knowledge. Come to find out, she wasn’t using her «one massage a month,» and when we found out about it, we told her to cancel. Here we go again… the options they gave us:
a) You have one month to use 8 massages
or
b) You can use them at another location closer to your home within that one month
or
c) You can gift one a month to someone in that 30-​day period (gifting
costs $ 10, however)
So we call a Massage Envy near her home and tried to make an appointment. We settled on a time, and were asked if we were members. Of course my daughter was, so her time was set. But when we tried to schedule the «gifted» one-​hour massage at the same time, we were told that «the time is reserved for people that want to join, or, members of that facility (and not the original one that our daughter signed up with)
Here’s my issue with Massage Envy, and it applies to all locations:
There are so many loopholes, unwritten rules, and since they are apparently independently owned and franchised, they can write their own rules, location to location. If they were more consistent and «customer friendly,» we would join again. But they make it too difficult on their customers, and I’ll go somewhere else
My advice to you: pay for single massages, and DO NOT sign a contract.
p. s. — The Northgate (Washington) location was by far the worst customer service… Lynnwood location was better

The wait staff was awesome! So helpful and accommodating!
I have a monthly package which is great!
When I walked in they offered me tea or water. The waiting area was very relaxing and calming. When my massage therapist came to get me and took me back, she just went over my sheet, asked about my sore points, left the room and I got ready.
When she returned she went right to it! She was absolutely fantastic. I believe her name was Justine. I asked for Medium to Deep pressure and she definitely gave that. She worked all the knots out in my back and neck.
After the massage was over, she met me outside with a cup of water, walked me to the front and thanked me for coming in.
I will definitely be going back. Such great staff there!

They had cheap introductory massages and I needed one badly so I went in and saw Catherine. The inside of this place is nice enough… it’s inside a mall so you know… not the best connotations or classiest spot but whatever.
They gave me some tea upon arrival and then I went in to see Catherine. She is nice and chatty and gave me advice on all my problem spots. She gave me some tips on how to sit and stretches for my back and I thought she did a pretty good job. It’s been over a week and my back remains much better.
I don’t know that I would do their membership. It’s a good deal if you are getting 2 or more massages a month but I am hesitant to be locked in.
If you do come though, I’d recommend Catherine. I def. feel much better now.