Metro Transit’s Lost & Found

I received notice of a «possible» match for my work ID badge + orca card. Went all the way down to Pioneer Square in the middle of my workday and paid for parking only to find out that they did not have it. Please do not send emails summoning someone to make the trip to your office unless you actually have an item that fits the description. A work badge could not be more clear — it has my name and picture on it for goodness sake!

I left my bike on the front of the bus one night and got ahold of lost and found that same night. I called an I filled out the form online, I gave them the information on the bus I was riding and what time. They told me that I «should hear back within 10 days.»
It’s been 2 weeks and they never got back to me. I lost my bike that I built myself all because I was in a rush. Metro obviously did nothing to get ahold of the bus driver or else it should have been an easy fix.
I’m pissed. I can’t afford another bike right now nor do I want to have to get a new one. Metro is a crap system and did nothing to help me. Fuck you and your broken system.
Thanks for stealing my bike.

In 2 years of Metro-​ing herself to high school, my daughter has needed them twice.
The first time, she immediately knew she left an item on the bus, but it took a week of talking to her route driver, customer service and this office before anyone could figure out where it was. So, it takes 6 days to travel from «lost» to «found».
The second, her item was actually stolen from another location, but apparently the «getaway car» was a Metro bus. They sent a postcard alerting her she had 30 days to claim the item… and then tossed it the next day. Apparently, they wait until the END of that 30 days to send the postcard (their words, not mine)
So, both are just kind of OK, not that great, but I guess it’s good they exist so at least you have hope of getting any items back.

I feel like people who review this place will either give it a 5-​star or 1-​star depends on if their lost items have been found. Mine was found so 5-​star it is.
If you lose your item today, call back after 10am tomorrow to see if they have it.
I misplaced my textbook one day when I took the bus to school. It was the last day of school and I had to bring back my textbook to the teacher. I was so sleepy and fell asleep. When I got off the bus, I forgot my book. Fortunately, someone found it and gave it to the driver. That avoided me at least $ 100 fine on my textbook.
A friend of mine lost another item on the bus just last month and someone turned it in to the Lost & Found center.
They hold your item for up to 30 days, I believe.
Thank you Metro Transit Lost & Found and those nice people who turned in lost items!

Wow what a bunch of incompetent fools. About 28 days ago I left a book on the 101 from Renton to Seattle. I called back about 24 days ago to check if it was there. I was left on hold for 20 minutes before I finally hung up.
I called the next day and after 10 minutes of them searching they said they found my book. They said I left it on the 106 but that’s impossible because I NEVER take that route, takes like 30 minutes longer to get to Seattle than the 101, and time is money.
Today I finally went in to grab it (I’ve been sick the last few weeks) and the man behind the counter searched by name and said there was no book of that name. I told him the author, still nothing. I finally told him to look in the past lost and found items for 106 and he said it’s not in there.
I asked where it went and he said «surplus.» I asked him how to contact them because that particular book was expensive and he refused to give me any further information, and was extremely rude.
The last time I lost something (A crackberry phone) the woman behind the counter was very fast and helpful. This time it was a man who seemed to be suffering from a mid-​life crisis, who had 0 customer service skills.
Don’t lose your stuff on the bus anymore because this new guy is a total a******!

I am thrilled to know that other people have had good experiences with King County Metro’s Lost & Found. I am honestly delighted to know people’s missing items are recovered. However, I had a not so successful or pleasant experience a couple months ago.
I lost a beloved pair of sunglasses and the case on a Sat afternoon. I’m pretty sure they were left (or stolen) on the bus so I called Metro’s Lost & Found on Mon. They checked the computer system and didn’t find any sunglasses but told me to call back in a couple days. I did and *that* time they said they might have them! Hooray! I was super excited and headed down to the office the next day. The building was a little hard to find and once I got in I had to ask someone to direct me to the Lost & Found. Even though it was lunch time there wasn’t anyone else in line and I think maybe one person came in after me.
The man working was sitting at a desk far from the window and was not the most friendly or helpful person in the world. I explained I’d been told a pair of sunglasses matching the description of mine had been found. He flatly told me they didn’t have any sunglasses. I asked could he please check since I came all the way down there and hadn’t just stopped by on a whim. He then checked both the computer system and the actual lost and found area, and did not locate my sunglasses, or any sunglasses for the matter. When I asked why I’d been told they might have them, he said «The people on [that floor] like to give out false hope.» Are you kidding? I left the building frustrated with the situation, annoyed with the indifferent Metro employee, and disappointed that they got my hopes up about my sunglasses.
I will note that several years ago I left my purse on the bus on the way to work. The bus was on a layover so when I returned several minutes later, the bus was still there. The driver had in fact found my purse and locked it in the compartment in the front of the bus. Thank god! So I didn’t actually have to call or go to Lost & Found but at least I know if a driver finds something they will take care of it quickly.
Lost items are categorized not only by description but on what day and bus they were found. They have procedures in place to ensure the items make it back to the correct person and not just anyone claiming they lost something. I’m glad this service exists and many recovered items make it back to the proper owners. But in spite of all this, the Lost & Found failed me. I don’t blame Metro that my glasses weren’t found since I think they were stolen. But I do blame Metro for misleading me into believing they had them, wasting my time, and then the guy at Lost & Found was not very nice or empathetic. Also, if you call Metro’s Lost & Found, DON’T follow the prompts because you will end up in an endless automated system cycle and never speak with a real person. DO follow the prompts for Customer Service and you will connect with the right people. And then you may or may not be united with your lost item. Just don’t get your hopes up too much.

Lost my glasses, called, described, was told «We have reason to believe we have them,» went there, found street parking, went in, followed signs, waited two minutes, described again, waited 1 minute, signed, «Thanks so much!»

Zzzz… *snore* –yawn – …
So, even if I don’t know what the mess of the Lost & Found section back there looks like, if it’s messy, or however organized… I must’ve stood there for 15 freaking minutes for one lady’s item – and the guy went back and forth for her like 2+ times. holy frack?!
If there’s a crunch of people, be careful not to get hit by the door.
The relief? It wasn’t long for me to get my car keys I’d dropped from my morning 101 commute in the tunnel. «Are these them» « — Yep.» «Ok, sign here…»
Done & gone.

Thank you!!!
I left a folder with some pretty important marketing material in it. I checked the metro website and gave the office a call a few days later.
Not only did they have my folder but it was in great condition and the ladies that helped me were extremely polite… I honestly wasn’t expecting such a nice experience.
I’m glad I was proven wrong and am thankful to metro transit for having a great lost and found!

I know it is very popular to bash the city and county for some of the transportation woes. Trust me I am usually one of those bashers.
I have had to deal with the lost and found office three times and I am so surprised to find them completely delightful each and every time.
Last Spring, when it was cold in the morning, but hot in the afternoon I left a jacket on the bus. No way in the world did I expect to ever get it back, but since I had only bought it three weeks before I thought «What the hell» and I went on line and used there «Live Chat Feature». I told them the basic– What Bus I was on, Where I got on and such and in a few minutes they were back on-​line telling me «We have your jacket»
In the Summer, my son left his cellphone on the bus. This time we were not so lucky in getting it back, but they still checked a couple of different times and seemed truly apologetic that the item was stolen before it could got turned in.
Today, I just got off the phone with them. The youngest left her backpack on the bus on Thursday night. They found the backpack, logged it in their system and mailed me a post card that it was there. Again, the woman on the phone was as nice as could be.
If you have left items on the bus, they do keep them for 30 days.
I am going to try to stop leaving stuff on the bus, but in the meanwhile, I am at least thankful that they are pleasant as they help you look.

I would be screwed without Metro Lost and Found. More specifically, I would be screwed without the people and drivers who have turned in my stuff.
To get in you have to go through the King Street Center, which is a little bit intimidating with the guy in the suit and all, but the L&F is well marked with signage.
There are going to be two or three people working, and they will most likely be busy. It’s like the post office or the DMV in terms of bureaucratic bullshit, but its worth it. Cause, for me this is no big deal. It’s my own fault I lose so much of my stuff, but I have full trust that I can get it back. If I lost it on the bus, that is.
I have lost AND had these items found:
My wallet, twice. With my credit cards, ID, UPass, phở punch cards, bubble tea punch cards, SAM membership card safely tucked into their slots.
Two university library books
A personal book
A set of my keys
Be patient and have faith! Many people, like myself, tend to lose things on those «crazy» Friday and Saturday nights. Give the Metro people until Monday or Tuesday to get your stuff back.