Mud Bay

Everything here is excellent. No joke. The staff, the prices, the products. Would not go anywhere else but Mud Bay in the future while in Seattle (and Portland). Rock on Atticus, thanks for all your help.

I’m working on switching my dog over to a new food and the guy working was super helpful in giving me suggestions. We ended up leaving with several free samples of food for my guy to try out.
My dog loves going there. The staff is friendly and they always give your four legged friend a treat to eat while you’re browsing.

Mudd Bay is the ideal shopping experience where quality and care intersect. I have been to this store about 5 times for various food, treat, or other pet needs and each time I am greeted by warm, friendly, and knowledgable staff upon entering the establishment.
This last visit I was asked 5 times within the span of 2 minutes if I was «finding everything ok/​needed any help» (keep in mind this was from 5 different staff who were working. I started to question myself, if I really did need help! But. bottom line… the entire staff cares and is there to help you find what you need and answer any questions.
Our first visit there we were greeted with a discount coupon for our next visit, plus free samples of similar products we were looking for. They also will take back anything if your pet does not like or you are unsatisfied. Talk about putting your customers first!
Their selection is wonderful and prices competitive. I won’t shop anywhere else. It’s nice to fine a store that cares about my animal as much as I do.

The staff at MudBay is above and beyond. They are super helpful, knowledgeable and friendly.
Great cat and dog selection from treats, to remedies, to supplies and toys.
I love that you can bring something back if it doesn’t work (though I haven’t had to) and I love the samples you can try of things like raw food.

I absolutely love this place. My partner and I brought our bichon frise in after having oral surgery and was looking to buy post-​op wet food for a week or two. Cat was the person who helped us in our time of need, and she was extremely patient, informative, and kind to us in helping us pick out food for our dog Baxter. She even gave us 3 sampler cans so we could see which brand/​flavors worked out the best for our poor recuperating puppy. SOOO nice. I was about to cry after being overwhelmed with emotion from my puppy having surgery and then having such a kind-​hearted individual aid us in our time of need. Apologies if I’m being a little dramatic but I love my dog!
Anyways, we found the perfect brand for our puppy and we went back a week later and bought a 15 pack of wet dog food at a great price. If over 12 cans, they offer 5% off! We also told them about how our dog has dry skin issues so they gave us a sampler of Ultra oil to supplement the food to help with this issue.
All of the staff are so incredibly knowledgeable and helpful… They truly love what they do and it shows in how they treat their customers and the pets that come through their doors. Highly recommend!!!

This is a great store with a big selection and friendly staff that’s always giving our dog treat samples!
We go here for Gram’s dog food, they even offer to help take it to your car which is nice!
They have several free parking spots in the pay lot next to them which is really handy in Cap Hill. Just watch out for those crazy new bike lanes!
So go here for all your pets toy, grooming, food, and accessory needs! They have everything you can possibly need, with a great selection of healthy treats and foods (ie no mystery meats and chemicals here!)

A five-​star review of this Mud Bay location has been long overdue. I feel like the neediest customer when I come in. I need tons of assistance and help with my purchases. I have 5 animals: a blind, senior dog with special needs, a cat suffering from skin issues and food allergies, a naughty cat who is constantly losing his collar, and the list goes on. They are always so friendly and helpful that I would venture to say they have some of the best customer service of any Seattle chain business I have patronized. They have patiently worked with me, exchanging bag after bag of cat food, handing me helpful literature, suggesting supplements and products. I LOVE this store. I will never shop at another pet store ever if I can help it. I just have to thank the employees so much for all their assistance over the years. Thank you, Broadway Mud Bay!

I find Mud Bay to be a little pricier than other pet stores, and a little less personal than some other small Seattle independents. I like it, and I stop in from time to time when I’m looking for something special or when I need to restock my dog food short notice and can’t make a trip to my usual place, but I’m never blown away by prices or selection. That being said, they don’t seem to carry bad product, so it’s hard to go wrong here.

The folks in here were very helpful and made sure we got what we needed!
They didn’t have the certain food our dog eats, but referred us to the location just a few blocks away, which had it. They also confirmed with the other location before we left, which was appreciated.

If you don’t already get your quality pet food here, you should!
I love that I can return the cat food when my finicky cat decides it is time to switch foods or if he won’t eat the same brand/​kind that’s in a different can. No questions asked. They understand pets here and have always been extremely helpful!
Natasha helped me this round and is great!
Thanks Mud Bay!

Mud Bay is wonderful. Their staff is incredibly friendly, knowledgeable and know how to wrap our shy girl around their little finger. They are happy to help you find the perfect food, treat, toy, etc. for your pet, no matter how many questions you have and are happy to give out samples so you can be sure to buy the right thing next time!
There are lots of locations all over Seattle and the Puget Sound and we have switched almost completely to only buying at Mud Bay.

I love the Mud Bay. The store is very community oriented. They do a lot of community outreach and sponsert events. I love that I can find everything my dog needs here.
Prices are decent. The selection is impressive. My dog loves visiting the store because the employees are so friendly and pay her a lot of attention. We go often because she’s made friends at this location. I’ll definitely be coming back. They always have great sales and if you see them in the community most likely you’re getting freebies and coupons to save you costs on taking care of your little furry friends.

I love using mud bay. They have such a great selection of wet/​dry foods for cats and dogs. But their staff is super knowledgeable about the products and are super helpful helping meet your needs. Every time I go in there, every person working at some point in my visit asks me if I need any questions answered and help finding anything.
I always appreciate their insight on what foods they think would be best for my cats. And what’s great is they usually give lots of samples. Or if you buy food, and your pet is a picky eater and won’t touch, they take it back and donate the food the charity. How awesome!

This place has really friendly smart people working there.
they got my cat off of the ‘cheap stuff’ and now he eats
Best Friends Forever cat food.
They let me sample out about 7 kinds before we found one he would eat consistently, and that took months and months.
Their wild bird suet is VERY cheap and VERY good. It is 99 cent a block instead of $ 1,59 like in other places, and since the squirrels eat most of it, this is a savings.
They also sold me stuff in a tube for him to eat to get him to quit hacking up hairballs; it seems to work and the cat would eat the whole tube in one sitting if I let him.
I only wish their regular cat treats were as yummy for my cats at the super cheap ««kitty crack”’ that you can get at the grocery store, but you can’t have everything.
The freeze dried salmon is a huge winner for my cat, though.
He will grab the bag and try to carry it off if I don’t watch him.
The smal orange colored garlic-​cheese flavored dog biscuits are a favorite with the dogs I know, and my cat tries to eat them, too.
I bought a dog toy there 5 years ago for a dog I know, the dog is still playing with it, since it i STURDY.

Great place to get lots of informative information on the do’s and don’t for a new pet. Staff is super friendly and helpful. They offer you a number of discounts and options for your pet. They are even nice when your just telling them your new puppy hasn’t pooped and processes to prove you wrong at that very minute in front of the sales person.

Good location, has parking, and a pretty large selection. I stop by here to pick up treats and toys every several months. Just a note, if you buy 12 of more of the same product, like 12 bags of treats or 12 cans of food, you get a 5% discount on those items. Be sure to remind them at the cashier in case they didn’t notice.

I always try and support local businesses, I’d be heartbroken if mudbay ever went out of business and I was stuck with petco! They have a very generous return policy (similar to REI and nordstrom) the staff is always knowledgable and super friendly. Great selection of natural foods and toys. Support your local mud bay!

They have a great location right on Broadway with a good selection. I really like knowing that regardless of what product I get here, I know I’m getting something good. This is not a big box discount shop.
The staff is always friendly and when I’ve been uncertain about new types of food to try or other such comparables they’ve proven quite knowledgeable and helpful.
I’ve also had a case of picking up a bad batch of cat food (or my cat’s stomach just gave up on it, haven’t actually tried again), and they gave me a no hassle refund even without receipt.
I will say though that, while their cat toy selection is really good, I have gone in just looking for something I can pull around while sitting on the floor near my cat and was surprised to find a gap in their collection. Definitely not bad enough to remove a star, but curious.

So nice I have to say it twice! I am really just totally wowed every time I go into Mud Bay with how extremely helpful and knowledgable the staff is. Every time I go in there, every person working at some point in my visit asks me if I need any questions answered and help finding anything.
My first instinct is to say no, but I find giving it a moment, I don’t need to make all these pet choices my self! So whether it be trying a new litter or diet food for my overweight foster cat, Mud Bay is there to guide me in the right direction.
In reading some other review about not receiving the same experience, I say give it another try! Maybe it was an off day or misunderstanding, I don’t know. All I know is when I leave there, I’m leaving with a purchase I know I’m going to be happy with-​or my money back-​literally!

So happy they opened this big new store! While it’s slightly further for me to get here, it is wonderful to have a big store with lots more pet food and you don’t feel like you’re tripping over shoppers, pups and leashes.
The staff is always super friendly and want to help me carry my stack of cans and give great recommendations for my picky obese cat!
Here’s a tip: you get a 5% discount on 12 cans of food!