Mud Bay-University Village

Picking out dog food is overwhelming. We just weaned our small dog off of wet food and went to go look for new kibbles and snacks. We’re moving away from costco brand and target dog snacks. We wanted something made in this country and with trustworthy ingredients so off to Mud Bay!
I wish I got his name but this guy was so helpful! He gave us a ton of samples of various dog food with lamb, beef, or salmon from good reputable companies. These samples are pretty big too and free so we didn’t have to buy a bag and just go with it. He was so knowledgeable but we came to find that he owned cats and not dogs! Yet I still trust his word because it was obvious he was passionate about the workings of mud bay and knew his stuff! He also told us that they learn about the manufacturing process and they go through thorough training on their product.
Thanks to him my chiweenie was able to choose his own kibbles and also came home with mud bays reusable refillable bucket of dog snacks. I haven’t been to any other locations but this one had a great atmosphere and great customer service.

This Mud Bay location is one of the two places we regularly buy food and other supplies for our two cats (the other one being All the Best in Kenmore which is on my partner’s way home from work). The staff here are really friendly and helpful, and they have a good selection of good-​quality cat food, toys, and litter. They also carry carriers, scratching posts and cat trees, pretty much anything you need for your kitty.
We feed our cats a mixture of raw food and good-​quality canned. Mud Bay offers a discount if you buy any 12 cans at once, and there are also often dented cans for 25 cents off near the register. They’re also generous with free samples of food and treats.
The main reason I’m not giving it 5 stars is their selection of raw cat food has slowly decreased since we started going here, with more of the raw freezer being devoted to dog food. I guess this is partially because one of the brands they carry, Nature’s Variety, has moved more towards selling bags of frozen «bites» that mimic kibble, instead of larger medallions, but the «bites» are more expensive and I like the medallions anyway since they’re so easy to ration. They also sell Primal, but only one flavor (Chicken and Salmon) fits our budget; other flavors like Rabbit can be almost twice the cost! We’ve switched to buying Small Batch brand raw at All the Best, which is better for our cats anyway since it isn’t high pressure pasteurized (basically, it’s more raw).

When I’m at UVillage I always stop in to pick up a little something for our pup — yes, I spoil her, so what else is new! They have a small but good selection of toys, treats, and food, which I much prefer to the sprawling aisles of garbage at your typical Petsmart (plus Petsmart blanketly discriminate against pitties in their day care so I try not to support them at all). In addition to having wonderful pup approved products, the staff here is friendly and helpful and parking is a breeze. I couldn’t ask for anything more in a pet store.

I used to go this place for years (and spend at least 800 dollars a year on my three cats) and then stopped going when I dropped a flash-​drive in their store, came back to retrieve it, and when I asked one of the guys who works there (probably an undergrad), he actually looked exactly at the place where I was standing when I was in the store last, without my even telling him where I was standing, but denied seeing anything, and wouldn’t let me talk to the store manager. It was annoying as hell. I essentially had to take his word that NO other staff member had seen it, and he got irate when I asked to see the manager. This was a kid who had «I’m lying» written all over his face. I wrote to them and never got a reply. That was three years ago. Never stepped in there since then; and The Health Mutt at Greenlake gets all my business.

Very disappointed. I’ve shopped at this store two times a month for over two years now. The cashier has had conversations with me several times. I need a $ 22 bag of cat food, I left my wallet at home, but I have checks. He tells me without an ID he cannot accept it, even though I know my drivers license number in full and it’s a high # check. Not the customer service you guys preach.

Ideally enjoy this place. Jesse helped me with a refund tonight and I had a great experience. They have a big treat bar that’s great! I just wish the prices weren’t quite so high. I’d just appreciate it if I got coupons, rewards points or something small in return for the prices I pay.

This place is everything a pet store should be. Not a large selection but everything is well thought out and high quality, especially the pet food, and whenever I have a question there is always someone who has an intelligent answer. Also, the sales people are friendly, there is plenty of parking, the store is clean and well organized and there is never a question about returns. I recommend this store without any reservations.

I called looking for something that was on sale that my local Mud Bay didn’t have in stock. Veronica answered the phone and said she that there wasn’t anything left showing on their inventory system, but just in case she would call each store just in case and voila, within a day, she found one at a store nearby me. What wonderful customer service!!!

The best part of Mud Bay are it’s associates. They are knowledgable, friendly, and genuinely want to help. When our regular pet food (cat & dog) was recalled, the staff had number of alternatives, all a which our pets ate. When I mentioned my dog’s disinterest in food, the associate educated me on aging pets and smell, and offered number of food therapies without trying to «up sell» a more expensive brand. And the suggestions worked again ~ our pooch is finally eating food again.
Thank you ALL Mud Bay locations for being this friendly and supportive.

This little store is fully stocked. When I ran out of rare Call of the Wild wet food for my kitties this was the only place in town that carried it. The staff was friendly and helpful on the phone and then again in person. Parking is tight in this little lot but service here will get you in and out quickly. They make being a pet owner a breeze.

If only 3.5 stars were an option… I’m going to be generous and give it four stars because mostly this place is just fine, but there are times when the quality (or lack thereof) of the customer service really drives me nuts.
This store has a large selection of dog and cat foods, treats, supplements and pretty much anything that you may need for your four-​legged furry friend. But I really wish the sales people appreciated the presence of the customers in their store a bit more.
I stopped by today to get a specific brand of dry food for my dog. One of the sales people came over to the shelves to help me look for it, and it turned out that they didn’t have it displayed. So far so good. Then the sales person walked over to the counter to find out whether they’ve ever gotten the food or not. For a good five minutes, «my» sales person and another one chatted quietly behind the counter, completely ignoring my presence. At last they informed me that they do not get this food, and asked whether I wanted to look at other brands. When I said that I would first need to do some research and compare all ingredients (my dog has allergies), I got the most disdainful look from «my» sales person.
Yes, I realize that these people might be bigger experts on dog food than I am. But why would I want to spend time with someone who looks through me? I’ll rather read stuff up at home and then come with a specific list, then be treated like this.
Such approach deserves a lot less stars, but again, they do have a whole lot of stuff in this store, and not all the sales people there have this attitude, so you might actually have a very positive experience here.

I love this local store. I go here for my dog’s bones as it’s the only place in Seattle (that I have found) that carries this specific brand. There has only been one time out of the 100 times I have visited this store that they have been out of stock.
The employees are awesome, always friendly and I always see then helping people carry heavier items to their vehicles. The store also always has either a sample of a cat or dog treat at the checkout.
The one star knock off is for the prices are a bit more than say a chain pet store but I guess that is to be expected. This doesn’t stop me from go there though.

I love Mud Bay! The staff knows their inventory and have great product knowledge. They are always friendly to me and my dog.
They have such a wide variety of treats, and lots of all natural supplies. I’ve gotten great results with everything I’ve purchased and would recommend this to any proud pet owner or dog lover.

Staff members vary from distant to very friendly, but no one has been downright rude so that’s fine with me. They stock a large variety of dog items (sorry, cat owners, I never pay attention to that) — food, treats, toys, harnesses and leashes, etc. Also supplements. We are usually able to find what we went in for, and the prices are pretty reasonable. Bonus: people often bring their dogs, which makes the shopping experience that much more awesome.

Loved everything about this store. My wife and I adopted a dog from Paws and they gave us 3 coupons to use here for some free sample food. The person who was working took great care of us asking and was really interested in making sure our new dog would get what he needed. We ended up using 2 of the coupons and keeping 1 until a later date (so we can use it when we know what he likes). She ended up giving us 3 cans of food and 1 fairly large bag which was awesome. We will most certainly be going back here. Awesome service!

I really love Mud Bay, but particularly this location. Every time I have gone in, the salespeople are so friendly… whether I have m dog or not. They are knowledgeable about their products and I feel like I can find anything I might need. I’ve purchased treats, first aid stuff, vitamins, leashes, toys… everything and I have never been disappointed.
Recommend this place to anyone with a pet they love!

Yay! I love mud bay! It’s such a nice alternative to Petco or PetSmart — I can always find really unique items here such as Da Bird and Freeze Dried Salmon Treats (my cats go bonkers for them!)
I also was talking to them about their return policy since my cat has been having *ahem* digestive issues. The women who worked there suggested pumpkin since it has a ton of fiber, and even gave me a can for free! Pretty amazing and this would never happen at a big chain.
This location has convenient parking away from the big U Village shopping so it’s never an issue, even on busy weekends.

Mudbay is the only store I get dog food, toys, and t-​r-​e-​a-​t-​s. It just happened this way and I like it. The employees genuinely do love animals, which isn’t a prerequisite for a lot of pet stores. Before my lab/​retriever passed this year, they didn’t charge him for eating treats out of the bins, so that pretty much won me over.
Anyways, they have high quality products and their customer service is on par with Nordstrom. Only the best for my quadruped!

I LOVE Mud Bay! You can try anything and bring it back for a full refund, so if you want to try an expensive new food, or are worried your pet won’t like a particular toy, its ok! My cat is SO PICKY when it comes to food and toys! Shopping at Mud Bay, although it is more expensive, saves me money wasted on things he doesn’t like.
Their staff are also VERY knowledgable about all kinds of things, and can advise you on everything from raw food, to the best organic flea removal.

If you are an animal lover like me then this place is for you. I have been to many shops in Hawaii, but none are really like Mud Bay! They have all sort of food and snacks for almost every domesticated animal. I really liked that the pet food here is the high quality product (sounds like a pet drug dealer).
The staff here are very friendly and nice. I was looking for a specific dog treat made out of Salmon. Sadly Mud Bay didn’t carry that particular brand, but I was shown a handful of similar products that more than likely replace the one I was searching for. Seeing as this was a request made by my mother I could not make the executive decision to just feed the dog a new treat. What made the staffer helpful was his recommendation of other pet food stores nearby. Instead of just saying no they tried their best to point me in the direction where I could be satisfied.
Overall this place gets a 4 paw stamp of approval.