New Eyedentity

Terrible experience! They could not get anything right. I won’t be going back!

I was given an eye exam by Dr Hamilton that finally gave me clear vision after a previous opthomologist had overcorrected my perscription, and wouldn’t change it despite repeated requests. Now, I’m very pleased, both with my vision, and with the excellent help in choosing my frames and adjusting them to my face. This is so much better than the old Eyedentity company.

mmm… the follow up is: wife’s glasses have begun coming apart, only a few months after buying. so… let me revise this to say, don’t bother going there, for ANY reason.
and, for anyone reading the «good» reviews (which must have been written by the owner) — they’d changed their name to spex in the city before we went — so the name change is just that, a change in name, not a change in anything else (like service).

They changed their name to «Spex in the City.»
I got my glasses here 2 years ago. I popped in a few times since then, and I can kind of see how all these bad reviews came about. The place seemed disorganized, and the staff (minus the optometrist who originally helped me) was colossally unfriendly.
Recently I stepped on my glasses, so I brought them in for repairs. The lady, an employee I didn’t recognize from before, said they should be done on Monday, but when I came back they weren’t done. She said she’d call me when they were and she would «put them on top of his pile.» Hence, the minus one star.
She did call, and the repairs were great. The best part– they only charged me for the parts, not for the labor. They made no profit off of me.
This might be a good time to go to this store, since they are clearly trying to start fresh with a new name, and new, friendly, and more competent employees.

I’d rate it a zero if I could. How is this place still in business?
I will spare you details but I am in the same boat as the prior reviewers. Ridiculously awful, inattentive service. The only good part was they actually lost my entire file, so they had no way to bill my insurance for all of the horrible service I received.
Whatever you do, go somewhere else. ANYWHERE else.

Ugh. I wish I could rate this place higher. I picked it because it was the closest in-​network provider to my apartment. I should have checked Unilocal first because the experience thus far has been… well. ridiculous.
My first appointment was fine in and of itself but, i noticed the place was a mess. I gave them the benefit of the doubt and assumed they were rearranging or remodeling or something turns out that months later it is still very messy. The exam itself was fine, the eye doctor is really fun and seemed to know what he was doing. One thing that bothered me was that during my exam he answered his fraking phone and yelled at his roommate for 5 minutes. WTF? Anyway, he ordered me several trial pairs of contacts to try and everything seemed okay. They told me the trial pairs would be in ‘early next week’ and they’d call me.
They never called. I called them on Thursday and they said they’d arrived on Tuesday and someone must have forgot to call me. I went and picked up the contacts and they told me to try them out and they’d call me in a few weeks to schedule a followup appointment. A month later I called THEM and set up the followup appoint. I asked for something either early morning or late evening. They offered 10:30am and even though that cut into my work time quite a bit I reluctantly accepted.
Showed up for my 10:30 appointment and the guy at the desk told me ‘oops we double booked you, can you stick around until 12:00p’? Are you freakin’ kidding me?! No I’m not gonna sit here for AN HOUR AND A HALF. So I rescheduled for Friday at 5:30pm. Showed up on Friday and… they’d double booked me again. I waited a half an hour before I was seen and the followup exam freaked me out:
First of all, he couldn’t find my file. He looked for 10 minutes and asked his assistant and what not and eventually he just took notes on a piece of scrap paper. SHADY! Next, he couldn’t find half of the glass lenses he needed to check my prescription; they were scattered all over the table and on the floor (yeah, on the floor). He spent 10 minutes finding the ones he needed and did the exam (all the while I’m getting later and later for my hot date on Friday night). After the followup exam, he told me he’d do some calculations and call me back by Wednesday the following week with a recommendation. Now it is Friday and I still haven’t heard from them.
STAY AWAY, YOU’VE NOW BEEN WARNED!

This place is NOT recommended!
This place is NOT recommended. My wife went there in October to get prescription sunglasses. She had a fine time during her initial appointment, but as the weeks went by and there were no sunglasses, she began to get alarmed. She called several times and calls were not returned. When she finally spoke with them it turns out they had not ordered the glasses. Weeks went by again with no call and when she contacted them this time, she was told the glasses were in. She went and picked them up and the prescription was wrong. They apologized and reordered the glasses. Several weeks went by. This time the glasses came back with a different prescription– the wrong one again. Several weeks went by. Then finally her glasses came in– she was thrilled for about two days until the frames broke. She took them back. They apologized. New ones were ordered. Weeks went by. The new glasses came. The lenses weren’t even close to fitting the frames and kept popping out whenever the glasses were slightly flexed. She finally was fed up and asked for a refund. She was told no problem, they would refund the money. Weeks went by. We are now in August and we still have no sun glass and her money has not been refunded. We have been calling, leaving messages and asking for a response, a refund, anything. .. for several weeks now. I am finally posting this warning as I am in utter despair. There is no resolution and no refund on the horizon. No one at the shop seems like a bad person intent on stealing from us, but get real, how hard is it? Avoid the saga — go somewhere else! Like Uwajimaya eye care center in the International District– seriously, they are great! UPDATE 9÷08− refund was completed in full and they apologized for poor service.

Horrible unattentive service! First of all the place is a mess! Glasses and paperwork everywhere. The eye exam was average, the Dr. was nice enough. He reccommended a new brand of contacts for me to try out for free. He told one of his assistant to order them since they were out of my prescription. His assistant decides to check for himself and told the Dr. he found some. Later when I went home, I noticed they were the wrong prescription! When I called to tell the assistant he didn’t know what I was talking about and said he would call me back and hung up on me without taking any information! I guess, thanks for nothing doc! Do not do come here under any circumstance! There are plenty of other Doctors to chose from.

I went here in an attempt to move on from glasses and give contacts a go. The staff there speaks hardly any english; and even if they could speak it better their accents are so thick it’s pretty hard to decipher. Dr. Kerry Atkins comes across overbearing and uncaring about his work. Seemed like I was inconveniencing him (and the staff) by having an appointment. They seemed incredibly disorganized too, something not very reassuring at all when they have my insurance info and whatnot lying around.
After getting my contacts I found that the prescription he had given me doesn’t sit too well. I was seeing worse than out of my normal glasses; yes, I did try the contacts for a while, I know my eyes need to adjust. I haven’t called or gone back because of how much of a hassle my initial trips there were. I’ll be going back to the Ballard Fred Meyer or Costco when I feel like giving contacts another run for the money.
Avoid this place, there are much better options for your money and time.

Lousy, disorganized, poor quality, slow, expensive.
Would not recommend.

Bring in prescription, order glasses.
Wait one month. call them ask how it’s going with the glasses. Be told «There was a breakage».
Wait a second month. They call and say they are ready. Go to the shop and find the glasses have the wrong color frames (purple/​green instead of black/​brown).
They call one week later and say they are ready. Go to the shop. After a ten minute search in the back room they fnd the purple/​green frames with the lenses, and new black/​brown frames with no lenses. Woman in shop cannot correct situation — «She’s new».
Never return.

Horrible place. I call in to order new contacts when I need them and they ALWAYS tell me they will be in about 2 days from the day I call. But after maybe a couple weeks, they ‘MIGHT’ give me a call to tel lme that they have finally arrived. Last week I called Tuesday to order contacts and they told me they would be there by Thursday (2 days after). I call back today — Tuesday (1 week later) and they still haven’t arrived.
I don’t understand how this company even stays in business with their horrible service. I also think the people there are VERY rude… especially the lady that can’t really speak English. I ask her a question and in the most rude way, she says «WHAT!” because she couldn’t hear me clearly the first time.
Wow, never EVER go to this place.

2÷22÷08 Update: about a year after my purchase, I went back to get them adjusted. The owner helped me and did a fabulous job adjusting my frames (service I couldn’t have gotten from a web site). He also mentioned that the woman who had been rude before was no longer with them, that she wasn’t up to their customer service standards and after he started getting complaints on the web they made some personnel changes.
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Very disappointing! I already had a prescription, so I just got glasses. When I picked out the frames they promised I could bring them back within 30 days if I didn’t like them.
When they arrived, turns out they were way too wide for my face. Once the prescription lenses were in it totally created a double-​vision, coke-​bottle effect. I wanted smaller frames but when I went back, the guy who promised I could return them was nowhere to be found. The woman at the shop (who barely spoke English) followed me around the store while I tried to look at other frames, insisting that none of them would be any better. BOO!
Plus now I’ve found out you can get super cheap prescription glasses online. I will definitely do that next time.

Back in August of 2006 I came here for some new glasses. My prescription wasn’t really bad but the condition of my glasses was. Think falling off my face often and not in the best shape, sort of like Courtney Love and her wardrobe.
Dr. Kerry Atkins was loud and overbearing at times. They way he spoke to me made me wonder if he is use to dealing with really old and deaf people. I even went so far to say, «I’m not stupid, I get it.» My eye exam included the usual #1 or #2, #2 or #3 shite but not much else. I mentioned that my eyes were feeling tired and strained and he suggested reading glasses. Hey I’m not the professional eyeball person here in the conversation so I figured he knew what he was talking about. I was soooooo wrong.
I was told my glasses would be available within 10 – 14 business days. Cut to two months later when I finally have them and they suck. I’m near sighted and the strength of the prescription was overwhelming. I would become instantly nauseous when I’d set them on my face and of course they were useless to me. And so back I went.
The second time Dr. Atkins didn’t even examine my eyes. He based the prescription off of my existing glasses, or so he claimed. Cut again to two months later and I have my 2^nd set. The left eye prescription is so jacked that the moment I put them on my eye feels 1000 times too big for the socket. Sooooooooooooo back I go, and this time Atkins examines my eyes again but for why I wonder at that point. Another three weeks goes by and I leave a voice message stating that at this point I just want my money back, or mail me the glasses as I cannot promise I won’t make a scene if I came back into the store.
A week later my 3^rd pair of glasses shows up in my mail. And you know what? That’s right, they don’t work either. In this case a 3^rd time is NOT a charm.