Northwest Tailor & Cleaners

This tailor quoted me a completion time of 21 days for my suit, and the suit was not ready on the quoted day and I did not receive a call to let me know the item was not complete. I spent my time and drove to the store, which is when they told me it wouldn’t be ready till after the holidays, and that they were sorry. They hoped I had another suit to wear for the holidays.
The thing is, I was planning to wear this precise suit to two ballet performances (Nutcracker in PNW and SF Ballet!!!), and now I can’t wear my awesome brand new suit w/​my lovely date to these two holiday shows. I am very disappointed I didn’t at least receive a courtesy call to save me the time of driving there, and disappointed they didn’t even offer a price reduction of some sort, or drop what they were doing to get it done before I left town.
Seems to be a competent tailor, but not as good with accountability to their clients. Good bookkeeping is a mark of a good business, and I’ll now take my tailoring needs elsewhere. Very disappointed.

The husband is knowledge about pricing so if the wife is there — double check her accounting. Shirt had a stain and they were unable to get rid of it. They forgot to hem my dress!!! I am stuck wearing a dress that has a falling hem.

Just excellent service with a smile. I’ve been taking clothes here for three+ years, and I’ve always received impeccable service with a smile. I was scared last year when I didn’t see them in the old location, but eventually found them safe and sound across the street within the 1521 building. Just excellent service!

If I could give this establishment negative stars to convey my position, I would. I brought them a white skirt and a white dress — never worn. The white dress was returned to me with a brown streak across the front. (Iron burn mark??) And the white skirt was now [permanently] stained with orange/​brown blotches. The man at the counter insisted that the skirt must have arrived in this condition. I was so upset at the destruction of my clothes, I was shaking. (Another dry cleaner examined the skirt and explained that Northwest Tailor must have placed my damp skirt next to a red or pink shirt which bled to the white garment.) This was a terrible experience, for which I have no recourse.
If you like your clothes and want to keep them, I strongly recommend you do not patronize Northwest Tailor & Cleaners.

I’ve used John Pan as my tailor since 1987. I used to sell high-​end men’s suits and can be a bit picky. I’ve used the tailors at Nordstrom and Barcelino’s (since closed in Seattle). John is as good as either. He can get busy and a bit behind (he and his wife do all the work), so a bit of flexibility may be called for. But his work is top-​notch and I’ve recommended him to friends for years with great feedback. (his dry cleaning is done offsite, and if he was unwilling to press a tie (see below) it was probably because he was concerned about damaging it…).

Would have given zero stars if I could. Was working a show downtown and they wouldn’t even press a tie for me. Would not recommend. Will be making sure our show doesn’t go there either after we close.

Professional and flexible with last minute alterations. Took a long time and price changed before drop off to pick up, which is odd ans uncommon.

This is a letter of commendation for Johnny –owner/​manager/​tailor of Downtown Seattle’s 2^nd Ave. Northwest Tailor & Cleaners. Johnny’s been in business for over 20 years as Seattle’s 5 star dry cleaner. Moreover, when a Nordstrom executive needs a tailor –his first choice is Johnny.
Johnny is by far the finest tailor I’ve ever had. Johnny recently tailored an Armani suit for me –and the result was remarkable. It fits and looks first class. Johnny’s customer care is the best in town. His personal touch –combined with his kind hearted warmth is exemplary. Every time I’ve the pleasure to visit Johnny’s establishment –I just can’t help leaving with a smile on my face. He is truly a remarkable human being.
Johnny’s price is the lowest in town –yet, his results are of the finest 5 star quality. He brings that small town personal care to the greatest city in the world. He knows each customer and treats us as though we were family friends.
I want to give credit where credit is due –and Johnny deserves the credibility you’ll grow to trust and count on. He truly is 5 star and deserves this letter of honorable recognition.
Sincerely,
Chris LaRue

They are now at 1521 R1 across the street with a little yellow sign on the door. Same ppl same service !

In response to the review asking whether they closed/​moved, they have moved across the street (not sure on the exact address, but next to the Christian Science reading room).
This store is an excellent dry cleaner and tailor, but is definitely much better at men’s tailoring than women’s. The owners are an extremely nice couple and are always quick to try and accommodate any requests. There’s usually not much to distinguish one dry cleaner from another, but the politeness and consistent service I’ve always received well deserves a great review.

This place is great but they’ve either closed or moved. Would appreciate any info on their current status! I tried to go the other day but the place was cleared out.

They dont do anything on site and refused to press a shirt. Skip this crappy spot. Not only that, a man claimed a shirt and tried to sell it to as we walked out. No bueno.

I had a sports coat that needed work but Nordstrom said it was too complicated for them. They pointed me to NW T&C. They pulled off the job perfectly. I’ll be coming here for all my tailoring needs.

This place was recommended to me by a friend. From the outside, it doesn’t look like much, just a hole in the wall place.
However, I was VERY happy with the service I received. I needed a suit tailored for a wedding. They were very thorough in measurements, and were able to accommodate my requests for slim fitting suit.
When I tried on the final suit, it fit perfectly. Since I had only done simple alterations before, I had no idea how much significant changes to a suit would cost. It was around $ 60, which is close to what I paid chain stores just to hem and adjust.
I will definitely go here again if I need any alterations or tailoring.

Although I never actually used any services from this place, I have a very high opinion of it. After much searching around, I stopped by this place last week with my winter coat. The lining of my coat recently got stucked to a nail and I unintentionally pulled and scratched from the inside, causing a long streak of cut through the coat’s lining. Sure I could get a new coat, but I love the style and fit of this coat so much that I was actually willing to pay upto $ 60 – 80 to get it fixed.
Right after I stepped into this place, a kind middle-​aged lady greeted me and asked politely how she could help me. I explained my situation and as soon as she saw the lining of my coat, she was very honest about the fact that they wouldn’t be able couldn’t fix it and said that normally other places wouldn’t be able to replace lining either. She spent some more time talking to me about this about this and offered helpful info that… with a case like this… it’s probably better for me to just buy a new coat than to get the whole lining replace since it would probably cost that much if someone had to work on replacing the lining :(. I was disappointed… but hey. at least she was really honest and helpful about what their alternation ability and the best course I should take.
I always like a place that is honest about what they could/couldn’t do. At least I know that if I ever had a situation needing clothing alterations in the future, I can trust that Northwest Tailor & Cleaners will be able to offer helpful and honest information on whether my alternation needs are realistic.

I had 5 pairs of jeans, a sweater, and a jacket that all had holes in them. I’d been saving them in my closet for years because I just couldn’t get rid of them. They were all expensive and were some of my favorite clothing pieces.
A friend of mine told me about Northwest Tailor & Cleaners and said I should take them there to see what they could do. The people there are very friendly and helpful and weren’t judgmental at all about my incredibly inept attempts to repair the clothing myself.
Needless to say, all 7 pieces were repaired. The repairs with smaller holes were hard to notice. The patch jobs were very well done. I was more surprised by the repairs for the more torn items. Not only were they able to repair each hole but they covered the existence of the tears by using stylized thread patterns that matched other stylization features in the garment. So not only did they repair the item but they made the repair look cool.
I’m thrilled I’ve found a place that will help me live through torn knees and crotch blow-​outs. If only I’d known about them before, I might have been able to save more jeans.

I had worked close to here many years ago and my experience there was overall pretty good. Recently I had done a lot of shopping and thought I would get my alterations done there as I am only 5“5 and have to tailor 90% of my slacks/​jeans. I was pleasantly surprised the owner remembered my name.
I proceeded to drop off 2 and 3 pairs of pants at a time over a week or two all for hemming and a few needed tapering as well as hemming. After picking up 3 or 4 different pairs I went to wear them and realized the tapering wasnt done at all and most where way to long and some to short??? I brought the few back that werent tapered thinking it was a miss communication thing and also 1 pair that where inches to long and expected to pay for the tailoring that got missed.
OM GOLLY bad timing… I walk in and the tailor has an unhappy customer that had a zipper replaced and it wont zip at all and he is blaming on the customer??. So very kindly I try to explain that I think the tapering must had been forgotten and explained a pair was way to long… Bad Idea!
Short of the Long… I was met with so much resistance and attitude I finally said never mind and he happily pushed the pile of clothes across the counter and turned his back and walked the other direction. Spent well over $ 100 and ended up taking them all to the cleaners close to home they kindly fixed everything (that wasnt too short) and they where perfect! Spent another $ 100: (

I’ve lost about 15 lbs. since last year which meant that the expensive wool trousers I bought in an attempt to be a professional adult were fitting poorly. And by poorly I mean they’d fall down around my knees at inopportune moments. Awkward!
I put off finding a good tailor because I was terrified of my clothing being ruined and as a poor person I couldn’t afford to replace my wardrobe. So I Unilocaled. Unilocal said this place was good.
Two pairs of unwearable pants went in and two pairs of really well-​fitting pants came back to me. Hooray! The nice woman had me try them on, she made a bunch of chalk marks and suggested I shorten the length of one pair to look a little more put together. I could not tell they’d been adjusted just by looking at them as she’d been careful to take in the lining as well.
Damage was less than $ 50 and I had a lot of work done on both (waist, butt, hips, length). As the temperature dropped to just above 30 °F today, I am thrilled to have my wool pants to wear to work. I plan on bringing in some dresses and skirts to be dealt with now that I know this place lives up to its Unilocal hype.

Have always been happy with my clothing being laundered. Jon is very nice. I have been going there for over four years. The prices are very reasonable considering they are downtown.
I have also had hemming down on some pants. The job was done great. I had a replaced on a jacket and they did a great job.
I will keep coming back.

This place is great.
I have to tell a great story — the owner (manager), I wish I knew his name… helped a coworker of mine the other day — lt was extremely last minute. See my coworker is in the Navy reserves — It was like a Friday afternoon — and he had to find desperately, someone close to our work to sew on his new rank… See, he had drill and a military inspection in the morning… oh oh this could be bad!
The story goes like this — I have been dropping my dry cleaning off for a while here… and when he told me his plight — I immediatley thought that «I know a place that can help you.»
Without hesitation the manager on the phone said «come on in, I will get it done» — to my coworker —
In fact when we came in to the shop in person he stopped what he was doing — late in the day, right near closing… and went to sewing. He told my friend «come back in 45 minutes and it will be done»! Wow what a great impression…
I say thank you.
I say thank you sir for helping a member of our military family — but mainly for helping someone who was in need of a little help. I will always recommend your place. Kudos to you!
By the way, they do a fantastic job dry cleaning my shirts and suits. It is a good value also!