Phil’s Body Shop

I found this place in Unilocal and decided to go there becuase it had great reviews. My boyfriend’s old 1985 Blazer was leaking coolant all over, because it needed a water pump. He called them after calling 3 places to see if they could replace the pump the same same day because he was flying out of state next day. It was around 2:00 pm when he called and they told him they close at 5:30pm but if he took the car as soon as possible they will change the pump.
We drove there and dropped the car. They were super nice. We came back at 5:30pm and picked the car up no problems and they charged him $ 382 which is not bad at all considering they took the job in a rush.
I will recommend this place!

Phil’s Auto Shop was recommended by AAA and then I saw good Unilocal reviews. I dropped off my car around 8pm and left my keys in the drop box and left a voicemessage. I called the next day and was introduced to Dan. I explained to him I need to hear from the other party regarding the repair on my car and he was so understanding. Being in a car accident sucks. They are so many calls you have to make. I called Dan at least 6 times, every time he treated me like I was family. I don’t drive a fancy car but he made me feel like I was always worthy of his time and attention. He was the first person to let me know my car was financially taken care of by the other party. I would recommend this shop to anyone. Oh and about my car, it was ready quicker than I expected!

Great business! They replaced a door gasket on my car– when later there was a problem with the retaining clips they repaired and replaced the gasket again at no charge! They also reset a piece of roof flashing and removed a dysfunctional cup holder at my request and wouldn’t take any payment for that either. I highly recommend this shop.

When I first got my estimate, it was my 3^rd of the day. I was pretty much set on taking it to Fluery’s across the street, but the man who did my estimate was so friendly and told me that if I chose to get my work done there, he would replace my tail light at cost as well as do a tiny bit of easy work on a dent in the back for free as well.
When I went to pick up my car, I realized that the tail light had not been replaced and the extra dent work had not been done, but hell, I hadn’t paid for those so I wasn’t going to make a huge fuss, but it was the reason I chose to take my business here in the first place so I was a little disappointed.
From what I can tell visually, the work they did was good, but I’m no expert. The reason I’m sticking with a 3 star rating, in addition to the issues above, they didn’t called me when my car was ready. I finally called them the day it was supposed to be done and they were already closed, so I had to wait until they opened the next day to make sure it was ready before I planned to take off of work and Taxi over there to pick it up.

Someone stole the bumper and trailer hitch off our SUV. Crazy right. Insurance adjuster recommended a couple local places for the repairs which would be covered by insurance. Selected Phil’s since it has been around for long time. They know what they are doing and they are locally owned (not a chain) which is nice. Phil (owner) does not work there. It is run by Lonnie. New bumper and trailer hitch no problem. But the thieves also ripped out the wiring for trailer light plug. Actually adjuster forgot to put on the work order so was not fixed. Had to go back. But there was some mis-​communication on the second visit and they didn’t get it done (needed special part). So had to go back a third time. Lonnie made sure they fixed it that time. For the first visit I did a rental car (which picks you up at Phil’s). Second and third time Phil’s gave me a ride to work (downtown) which was nice. So not a perfect experience but overall very good. Each repair is different so estimates and time to repair can vary. Plus your insurance co. is involved too. So I am sure some repairs go more smoothly than others. It helps to do a bit of research on what you are getting done, ask a lot of questions. Of course you don’t have to do this, but I think it helps understand what is being done and may help to avoid misunderstandings.

My daughter took her car in on the day of her appointment. She was surprised to hear they had no idea she was coming in, but assured her it wouldn’t be a problem and her car would be ready in one week.
One week turned in to two, two weeks turned in to three. many phone calls later, all placed by us, we finally picked up the car.
The frustrating part was the attitude we received when we inquired what the hold up was. Aaron actually told me they dont even start the cars until they have been there for a week. If this is the case why even make an appointment and why tell the customer it will take a week to finish?
work done was fine, but because of their lack of customer service and rude attitude we will take our business else where.

Lonnie at Phil’s Body Shop is the absolute best! He goes out of his way to do right by his customers, and saved me a bundle when I needed to get my car repaired without insurance (teenage driver!). He wasn’t in when I stopped by to get a quote, so I went to a few other shops, but so glad I came back to Phil’s. Lonnie really cares about helping his customers and I’ll never go anywhere else. They do seriously great work, are honest and upfront about everything, and in the unfortunate circumstance of needing your car fixed (always a stressful time – insurance or no) are just great people to work with! Five stars all the way, as good as it gets, for sure.

I rarely write reviews on Unilocal unless I have an amazing or horrible experience. So for me to write a review means something. A week ago, a lady hit me and my fender fell off and I had a damaged frame. My insurance company referred me to Phil’s Body Shop. They were extremely helpful and friendly. They called me often to keep me in the loop about the repair process. I picked up my car today and my car looked amazing. The fender was pristine with a very professional paint job. I would highly recommend Phil’s for any of your auto body needs. They have a new customer in me. They are honest, professional, and helpful.

Phil’s Body Shop is a Safeco/​Liberty Mutual referred body shop. I took my car in there approximately 3 weeks ago to repair scratches on the back hatch and passenger side. In response to every call inquiring as to when the car will be finished, we get the «it’ll be ready by Thursday or Friday» runaround. Does this shop need six weeks — or should I offer six months — to complete a repair? My advice. If you don’t want to be without your car for a month, go elsewhere.

I was referred to a few body shops by my car dealership when I discovered a sizable scrape on my new car’s fender. I chose Phil’s because of reviews and location — and because I didn’t have to make an appointment to bring my car in for an estimate. What I found at Phil’s was a happy and relaxed (albeit very busy) office with Lonnie in charge. Lonnie asked one of the employees to look at the scrape while I waited inside; in about a minute, the man returned and told me he thought he could take care of it while I waited. The damage was taken care of immediately, and late on a Friday afternoon, no less. They charged me nothing. I’m new to this body repair business, so I don’t know if this experience is ordinary or extraordinary. What I do know is that 1) I enjoyed the light-​hearted atmosphere, and 2) I felt good about making an appointment to get a couple of small things done on my car (mylar door protectors; a small dent fixed).
Lonnie gave me an estimate for the small jobs and confirmed it the day of service. However, when I picked up my car, the invoice reflected a lower-​than-​quoted price for one of the services. What a nice surprise!
My sense of Phil’s is that they work hard to make sure the customer is happy. To that end, when I picked up my car the second time around, I had a long, engaging conversation with a gentleman who was polishing up his own classic vehicle in front. It kind of felt like days gone by; just a mellow chat in front of the repair shop. This gentleman told me that the folks at Phil’s will do right by their customers. That sure has been my experience.

This is a review for the insurance adjusters who work at Phil’s Body Shop. Phil’s partners with several insurance companies (Liberty Mutual, GEICO, etc) to handle their claims repairs. I wanted to bring my car to another shop closer to my apartment, and with higher reviews.
Despite me having an appointment for 1 pm, the adjuster in charge of my claim Tracy had «just left for lunch». Her colleague took down the information they needed, and told me that Tracy would email me the estimate. How long? «Oh, it’s really simple. Should be within the hour when she gets back.»
This was Friday. It was Tuesday when I decided to call Phil’s, having not received the estimate yet. Tracy, was «out to lunch» AGAIN, but the person on the phone assured me he would make sure she emailed me.
I ended up getting the estimate from the Liberty Mutual rep who called me to discuss the estimate, which I STILL haven’t gotten from Tracy yet.
I don’t know who Tracy is, but she sure takes her sweet time at lunch!

Great Service and high quality workmanship. I’ve had several items repaired at Phil’s and always had a great experience and been completely satisfied with the job. Chris out in the paint shop is a real perfectionist and makes sure the job is done right. Anytime I need paint or body work, Its going straight to Phils.

I can’t recommend this business enough. They are honest and do excellent work.
We were initially referred by our apartment managers for some body work after my mom’s car got hit. After that, her car had some electrical problems (something that’s been on going) and we hadn’t had air conditioning for a few years. We took the car back and they fixed everything as well as fixing the hood of the car so that it doesn’t need to be propped up anymore (something we didn’t even ask for.) They did it all free of charge.
I will also counter some of the people who have made negative comments about the woman at the desk. I liked her. And she was patient with my mom who is approaching 80.

My car had a hit and run accident about 2 weeks ago. My insurance guy sent me a check I called Phil’s and they got me in 2 days later. All the parts and everything already ordered, rental car ready. They fixed my front end beautifully and matched my paint perfectly.
The only thing I would say that could use some help with is the lady at the front is kind of meanish. Not sure if she just knows what she is doing and expects you to too, but its sort of off putting. Chris the man in charge of my repair called me with updates and even came out to make sure all was alright with my repair. This was unexpected but appreciated!
Overall this was a very easy experience thanks to the folks at Phil’s.

There was minor damage to the bumper paint on the front of my car. It was under the deductible for my insurance and up to me to cover the cost. The shop took a look at it and made sure there were no unseen breaks that may be an issue in the future, then polished and buffed the surface to that new car glow again! I wasn’t expecting it to be such an easy fix, and especially after another shop quoted $ 650… They said good to go, no cost for me, and please remember us for your future business. Score these guys high for honesty and what helps the customer best!

Phil’s Killed my Car! But they did so with empathy and good will. The repair bill from my fender-​bender was $ 5,800 for a $ 5,000 car. They gave me plenty of time to investigate 2^nd opinions, referred me to a junk yard that paid fairly for the carcass and didn’t charge for two weeks of storage. But most valuable was the patience and counsel Ken the Technician exhibited as I processed through the potential to probable to certain demise of my beloved vehicle.

I had my car detailed at a different shop — they waxed it so well some of the exterior stripes came off! So they sent me to their good friend Phil and he took care of me. He was speedy and the new pin stripes on my car look great!
(Minus a star even though I didn’t pay for the service because they are so hard to get ahold of and didn’t return my calls)

Excellent repair job, but broke window handle.

The owner seems peppy and fun. The front desk lady seemed hostile. There is little-​to-​no parking… but they did a great repair, and were able to fix my stupid corroding dent for the lowest price possible, $ 770 down from $ 1500! I had to do a little pleading, though. They had a speedy pick-​up from Enterprise, too, for my rental car.

After having an accident back in May I was referred to Phil’s Body Shop by my insurance company.
Everyone at Phil’s was friendly and helpful! The work was done fast and everything looked amazing after the repairs.
I would suggest Phil’s Body Shop to anyone!