Phoenix Moving and Logistics

I just tried to call them and some person answered saying this was not their number. ??

Well, I didn’t get stood up but a 12 hour wait for them to arrive was hardly any better. I called Phoenix Moving and Logistics a full week before the move and quoted me that they’ll be at my home at 9 am. I thought, ‘fantastic, bright and early’. 9 am ticks by, then 10 am, then 11 and still no one and no call. I called them repeatedly and kept getting a busy signal. When I finally do get through (12:30 pm) the owner (Joe) apologizes and claims that the truck broke down and they are looking for a new rental. This would of been acceptable if they just called me at 9:01 am to inform me of this information. They assured me they will be coming at 3 pm with a new truck.
Well, guess what? 3:30 rolls around and still no show. I called them again and they changed their ETA to 5, then to 6, then to 7 (and you get the idea). I finally receive a text that they are coming soon and arrived at my door step at 8:40 pm. When they did arrive, they were like any other moving company — just lift the boxes and put them in the truck. Nothing particular special. When all of this was said and done, I didn’t get officially moved out and moved in to my new place until 11 pm.
Thought that this is a one time fluke (and they claimed they were swamped with calls regarding the living social deal) I put it past me and even suggested to my boyfriend a month later to use them. Bad mistake on my end. Unlike my adventure where they did eventually show up — the second time we wanted to use them, they never even picked up the phone and (surprise surprise) they never showed up.
Cons: see above
Pros: They don’t ask for money up front so if you do ‘hire’ them and they don’t show up, you didn’t loose any money so that’s a pro, right?
In short, if you have plans to move on any given day of the week — choose any other company besides Phoenix Moving and Logistics. All they bring is stress (on an already stressful day of moving) and anger. Two things that should not happen on a moving day.
Absolutely horrible, horrible service. Do not recommend.

DO NOT USE THIS COMPANY! This company is also known on Unilocal as Major Movers (not the Angie’s List Major Movers, see note below). We scheduled a long haul move (Bainbridge Island, WA to Austin, TX) with the owner, Ricardo «Joe» Lomedico, last month. When he came to give us our quote Joe appeared trustworthy, knowledgeable and was extremely personable. He required $ 2400 to reserve our date and the truck. We were scheduled for two days of packing our things into boxes and one day to load the truck. Joe showed up and completed about 80% of the packing. He said he would be back the next day to finish the packing and load the truck. He called the next day to say there was a mechanical problem with the truck. He never contacted us again. He left us completely stranded and out of a chunk of money budgeted for the move. We are a family of five, including three young children, this move was already very stressful and this compounded the stress ten fold. I hope by posting this I will prevent someone from the horrible experience we had. I also hope I can prevent another family from having to explain to their children why someone they met and thought was friendly and nice did not keep his obligation. We have repeatedly contacted Joe to ask for a refund of our money. He will not return texts, calls or emails. We have filed a police report with Bainbridge Island and have also filed a claim with the attorney general. We are still hopeful he will do the right thing and return our money. If we do not get a response from Joe shortly we will proceed with a claim through the Kitsap County Small Claims Court.
***As a side note, there is a moving company based in Marysville, WA that is also called Major Movers and is a member of Angie’s List. They are not listed here on Unilocal.Based on a recommendation, this is the company we thought we were getting when we googled «Major Movers», it is our fault for not more thoroughly researching which one we were getting. Please make sure you do not make the same mistake. While I have not used this other «Major Movers» I called Travis to inform him someone else was using his name and he was extremely helpful and apologetic.

My fiancé and I moved last week from Denver to West Seattle and Michael & Aaron showed up, on time, and delivered big! They were great, finished in an hour and a half. They were quick and very professional. I definitely recommend these guys and will call them again for there services. Thank you!
Kevin

Horrible, horrible people! Do not use these movers. We had them booked in for 5pm. I didn’t hear from them til 6:30 saying they were running late. We waited til 11 because they kept saying they were coming and, in the end, never showed up or bothered to call leaving us completely stranded! Totally unprofessional.

We were the second move of the day so I had to be understandings that the first move was more then had been described to Jjoe. Our move was later then expected but he did let me know that he would be there to do our move. I really felt with the obsticals that he had to face he seriously had a can do and get to it attitude ! I really enjoyed his attitude. I told him what needed to be done and he got it done. I really appreciated him and his team in our hour of need! thanks again for getting it done! My sister is happy! And so were we:)

I purchased living social for Phoenix Movers & booked them in advance. Two days before my move I somehow saw the horrible reviews. I was shocked & thought that same thing is going to happen with me.
I decided to cancel the appointment but I had only two days. I had no choice but to try my luck. I was so afraid! I called up Joe (the guy from Phoenix Movers who booked my appointment) at least 4 times to confirm if he will come.
He said, ‘I Promise I will come’.
I was still unsure. I started searching for other movers on internet.
But surprise-​surprise. Today morning 9 AM they came on time with the truck.
They were professional. Joe is a nice person.

Repeat of all previous reviews, company # is now disconnected.

Do NOT use this company. They were a NO SHOW on my moving day!!! Enough said about my horrible experience with this company. Do not use them. Even the owner/​GM (Joe) took my reservation and gave me his word they would show. They never did!!! You can imagine what a nightmare that was.

Echoing the same comments everyone has already posted. Confirmed with the company the day of the move only to have them ignore repeated phone calls. Fortunately Living Social refunded, still ended up being a major pain. Stay away!

Update 3: The owner Joe says a rogue manager was responsible for the spate of no-​shows this summer and is gone. That doesn’t explain why this company failed to respond to inquiries from the Attorney General’s office and Better Business Bureau, why they operate without a moving license from the state, or why they never so much as reached out to apologize for leaving so many customers high and dry on moving day.
Update 2: Living Social and Amazon Local are again offering deals with Phoenix. Buyer beware.
Update 1: The Washington State Utilities & Transportation Commission, which regulates moving companies in the state, says Phoenix Moving and Logistics does not have the proper permits to perform that work. Buyer beware. Here’s a list of licensed movers:
Like others here I was the victim of a Phoenix no-​show and run-​around. My simple two-​hour move was booked weeks in advance with a Living Social voucher. Phoenix didn’t arrive on time or call to say they’d be late, and when reached said their truck broke down and they needed to book a rental. They said they’d call with a new ETA but never did, then said they were doing a quick move before mine and would call with an ETA — they didn’t. Later the story changed to delays because of the elevators in another customer’s building, but still no ETA. They never called back when they said they would and five hours after they were to have started my move, they couldn’t or wouldn’t tell us if they’d show up that day or ever. I lost a day of work waiting around, had to book new movers, lost a carpet cleaning appointment and pissed off my old landlord. This company is a complete disaster. AVOID AT ALL COST.

We had a relatively easy move set up, only a mile but some really heavy furniture so we decided to call Phoenix Moving and Logistics. Had a very pleasant phone conversation to set up the appointment, called to confirm, all was good. Then they were a no show and their phone number was ‘out of gps area’ or something? No call or follow up afterwards. We’d really hoped to have a smooth move without asking friends/​family for help. DO NOT USE Phoenix!

I purchased a moving deal for Phoenix Moving and Logistics through LivingSocial, which I was thankfully able to refund.
I contacted them using both their website and via phone two days later when my initial request had not been answered. It is over a week later and I have not received a follow-​up from them through either means.