Professional Copy ‘n Print

I use Professional Copy n Print regularly for small jobs. The owners have been super friendly and helpful every time I’ve come in. Even though my print jobs are small, they treat me with as much respect as customers with large and complex print job.

Staff was super super help and I got everything I needed done here. Including printing, laminating, cutting etc. Will be coming back here for all my printing needs.

Great experience poster printing! I dropped my .pdf file off for printing Wednesday evening, and I got a call an hour later saying the file wouldn’t work for the size of poster I wanted. The woman on the phone helped me get my file into the right format, and I emailed it back to her. Picked it up the next day looking perfect! Very pleased!

service could use some work but all in all they fulfill basically everything a copy place needs to do. they also have those big ass sheet printers so you can print posters and stuff.

Despite some of the other reviews, I thought the owners were very friendly and personable. They are also accommodating and accept custom projects: I had a book I wanted to strip from the binding and 3-​hole punch in order to put into a 3-​ringed binder. The owner checked to make sure I was satisfied with the product before leaving. More personable than other copy shops on the Ave.

I always go here to have copies made and faxes sent for work since I live a few blocks away. They are a reliable and timely business.

I’ve never used their printing service so I won’t comment on their printing quality/​process. But I do want to review their customer service based on my recent experiences. After reading all the reviews I was a little apprehensive about coming to this place but I had to get a course pack for a class I’m taking so I sucked it up and prepared for the worst. Upon coming in, I honestly couldn’t understand where its bad reputation in terms of service was coming from. Obviously they aren’t going to open the door for you and give you refreshments while waiting, but as long as they are tending my needs without giving me an attitude I’m one happy customer. The guy behind the counter was chatting with another man when I came in and they immediately greeted me, asking what they could do for me. My course pack was yet to be ready, he explained that my Prof had just dropped the original off and that copies should be ready two days after, without me having to ask. On the day that they said copies would be ready, I decided to call before heading out. Again, apprehensive. I hate making calls in general and was worried that they’d be less helpful over the phone. I was worried for nothing. The guy said they were ready and quoted me on the price. Stopped by shortly after, there was another customer but another worker attended me. Once done with that customer, the other guy (owner?) rang me up while the other worker was getting my copy. I was in and out in less than four minutes. TL;DR, as long as you’re not expecting a red carpet welcome and you’re not giving them attitude, their customer service should be quite alright.

I love these guys. Their prices are far better than Kinkos and they’re always nice. I needed to scan several 18×24’s and they did it right away with very good quality. When all was said and done, the price was about a third of Kinkos or the UPS store and the location is super convenient. I’m definitely sticking with these guys.

I’ve been to Professional Copy and Print 4 or 5 times, just to pick up lab manuals and course packs for my classes. It gets really busy at the start of the quarter, but if you wait until 6 or so to come in, you’ll normally be in and out within a few minutes. The last time I went there, the guy working was super friendly and helpful. Their prices seem a bit high, but I’ve never had an issue with their products so it is worth it.

The place has been in business since 1978. From as much as I see, it looks like a typical print shop with decent printing equipment. The reason I came here was to pickup something from an Amazon Locker named Slagle. It worked as expected and I was not bothered by anyone working at the print shop.

I’ve only come here two or three times to print homework: when the campus printers are down, or when I don’t want to walk all the way to campus to print. I believe they actually charge 2 cents less per page to print compared to campus. The place is nice and clean. The computers are a hit or miss. The first time I visited, they were painfully slow, but subsequent visits, they were running tolerably.
My most recent visit, I walked in and sat down at the only vacant computer available. The monitor displayed a black screen that said «missing operating system» or something along those lines. Well I’m clueless and I didn’t know what that meant and I wouldn’t think I’d be authorized to reboot their computers myself.
So I went to notify the manager. By the way, the place wasn’t busy at all. The only people there aside from myself were two others using the computers next to me. He wasn’t occupied by any other customer, just sitting there with a younger male individual, probably a relative, but he clearly wasn’t a customer.
I said to him «excuse me, I think there’s something wrong with the computer.» He glanced up at me but he didn’t say anything. Maybe he didn’t hear me but you’d think if I was standing right there in front of you, staring, you’d ask if I needed some help anyway. So I repeated myself and said «I don’t think the computer is working.» All he said was «Well it should be working.»
Well duh it should, but it wasn’t, obviously, or else I wouldn’t be telling you. But he promptly returned to ignoring me. I just stood there, not sure whether I should ask him again because he was so BLUNT about it, and to be honest, in real life I’m a pretty timid person and he did not seem approachable at all, and it also would have sounded patronizing if I’d asked him, «well it’s not, so do you think you could actually do something about it?»
Maybe it’s my fault for not making it more clear that I actually did want him to do something about the computer and help me out. But you’d think that if a customer came up to you with a complaint, that you’d at least acknowledge them and immediately ask them if there’s anything you could do to help them, without having to be prompted — because that’s what customer service is about, right? Not like this guy, who didn’t even attempt to examine the problem and completely blew me off because everything «should» have been working.
Anyway, walked out, and he didn’t even bother asking me if there was anything he could do. Just continued to ignore me, and seemed completely uninterested and indifferent in making any sort of effort toward interacting with a customer, or even making a sale.
SHORT VERSION:
Very disappointed. Manager is a total grump.

I went here to get approximently 150 programs printed and designed for a fundraiser and received excellent customer service. I had difficulty formatting my file and the graphic designer, Arthur helped me free of charge. Prices were definitely reasonable. I visited other printing places on the ave, such as RAM and Ranier and neither of them offered the graphic design services. They told me to just «figure it out» which was very frustrating.
Very pleased, and will return for all my future printing jobs. Thanks!

Unfortunately this place has a monopoly on lab notebooks and other booklets needed for certain UW classes. They constantly have long lines that move slowly, have typically unfriendly service, and often get your order wrong. For example, I went yesterday to get a BIO302 lab notebook which they keep behind the counter and you must request. I went up to the counter and requested a BIO302 lab notebook which the cashier made me repeat 3 times. He finally figured it out and charged me for the notebook. I paid and then waited for him to give me the lab book. He instead stood there and stared at me, then said «Thank you. Goodbye.» I told him I had paid and not received my lab book. He then stared at me for awhile longer. When I demanded I get my BIO302 lab book that I had just paid for he decided to grab the closest lab book to him and handed it to me. The lab book he handed me was of course for the wrong class. He then grabbed another lab book and handed it to me. This lab book was also for the wrong class. I told him I needed BIO302 NOT BIO200 or BIO180. Finally he went and got the right notebook, but not after this completely ridiculous and frustrating roundabout experience. Another girl came into our lab class today and they had also given her the wrong lab notebook, but she unfortunately hadn’t checked that she received the right notebook. If I could avoid this place I would, but unfortunately will have to continue coming here until I’m done with UW. However, I would never come here for anything else knowing the way they treat their customers.

I had the worst printing experience one could ever imagine at this place. It was so difficult to communicate with the nonchalant employees. The guy only started caring when the printjob had gone wrong and he insisted that I needed to pay for the mistakes. I really don’t understand how their business is still running.

These guys suck. They have the rudest employees of any of the Ave copy shops, and the same a-​hole employees have been there for like five years. I have no idea how they’re still in business with their ridiculous prices and awful attitude. Also, they conduct zero quality assurance, as 1) they misprinted 25% of the graphs in one of our class’s syllabus and 2) don’t even bother to clear the paper dust off of the syllabi when they spiral-​bind them, meaning annoying paper dust ends up everywhere all over our stuff.

I went in here yesterday to make some simple color copies. Little did I know they would cost more than anywhere else and be lesser quality than I’ve seen before.
The guy behind the counter seems like he doesn’t care at all to get you what you want. He’s not rude really, just seems completely uninterested and bleh. So I ask him about the copies, he says he has to do them himself. Okay, no big deal. I told him they were important and that quality was an issue. It must have gone in one ear and out the other. He did all the copies one after the other and then brought them to me. They came out okay but the paper was bad and half of them had yellow streaks through the picture, so those were unusable.
Oh, also, I had 12 copies done and he charged me for 14. Nice. I thought about going back and asking for a refund but whatever. I will not be going back there.

Rude service when I came in to ask a question about printing the dude was talking on the phone and didnt even answer my question until HE was DONE. There are other print shops on the ave buddy and I have no need to give you my business!
Plus they are scam artists they charged me over $ 100 for a crappy booklet they just put together for one of my classes at the UW and it was not even that nice. Basically just a punch of plain paper with a cheap plastic spine. You probably wouldnt even pay that much just printed it yourself.
Dont go to RAMs either I swear they have ties or something or are owned by the same shady people.
They are not even that cheap go to Ave Copy Center instead or anywhere else!

I’ve never had any major problems printing here, but the customer service is quite awful.
The man behind the counter (the owner, I presume) is consistently rude. He always seems bothered to help his own clients. When I went in this afternoon to print off some documents, there was a problem connecting to the printer, so the guy printed it off himself. He didn’t ask what I wanted printed or how I’d like it printed… which seems fairly important (and basic) in his business. He automatically printed everything off single-​sided, meaning that I’m left with a pile of papers that’s twice as large as I expected. Not a huge deal… but still annoying to have to pay for something you don’t actually want. When I went to pay, he continued yelling at an employee over the phone without saying even a word to me throughout the rest of the transaction. Again, nothing huge, but the customer service is clearly lacking.

They are a bit more pricey on printing, but they sell almost all the texts UW professors tell you to order from.
The customer service is okay, they were a bit robotic over the phone and hung up instantly I finished my last question.
I would say try to call Ave and Rams to see if it’s available and cheaper.
It’s best to check all three for the best right?

Horrible customer service from the Indian man working behind the counter.
All I was doing was picking up some materials I needed for a class. I asked for the materials. He grunted, and threw down the materials on the counter.
After running my credit card, he also just threw that down on the counter. Literally. I know it may seem like a small thing, but it seemed like he literally did not a give a shit, at all. I saw him treating other customers in the same fashion. I wouldn’t go back unless I needed to pick up additional materials for a class.