Public Storage

I checked out of my storage unit last month. Within the first few days of the month, I asked for a move-​out date of the last day in the same month via my online account. In doing so, my auto-​payment stopped (I had already paid for my last month). But I continued to get reminders to pay for my storage unit for the next month which was a little confusing. If you were moving out somewhere earlier in the month, I believe you may get some money returned to you.
Moving out was easy. The unit was emptied and you take your lock with you and you don’t come back. I didn’t know this, so I locked my empty unit and dashed off since I had paid movers with me. I returned later in the day to ask about the checking out process and the attendant (not Tom) said that I just had to remove my lock and he would do his rounds at the end of the day. He didn’t go view it with me or anything. I guess I could have called earlier to ask about the process to save me a return trip, but it was minor.
And so, I was happy with my experience at this location. My stuff was stored for 6mos and everything was in the same condition as it was before. The only annoyance was the one visit I had where the elevator hadn’t worked, but otherwise, I would recommend this location if it fits your needs!

This is one of the most run down properties PS owns, the restroom is a health hazzard to say the least. Omg so disgusting, don’t sit on the seat!!! No heat in the building, freezing cold inside. People have been known to live there and the two dozen or so illegals that stand around on the other side of the fence at Home Depot should have immigration called on them. Having said all that, Tom has got to be the nicest dude ever. His hands are tied as far as the crappy condition of the facility. He works there, he doesn’t own it.

Raised my rate by $ 30 a month after 3 or 4 months. Unseemly people hanging out in there around closing that seem to live there. Drug type people argueing, even the smell of pee. Feel uncomfortable with my stuff in there, but of course they know it’s hard to move, so they can get away with jacking up the price.

Great service, good promotions. Very helpful staff. And convenient location. Made renting a storage unit very easy. Thank you!

Tom, the property manager is such a nice and helpful guy… every time I go to the property it is a pleasant trip. The location is a great… There is always carts available and the restrooms are clean. I recommend! !!

The manager Tom Thorton takes great care of the property and his customers. Highly recommended.

Tom was very helpful place is very secure and clean I would recommend this to everyone I know

Really unimpressed. Got a quote for a unit then went home and filled the truck. What they DIDN’T tell me was that they require you to buy insurance ($ 11 – 15 extra per month) and you must buy their custom lock ($ 19). Seems to be a bottom feeding business that nickel and dimes people.

Staff is friendly. The bathroom could be cleaner but I mean it is right on US99/​Aurora Ave… Parking lot is secured with a gate and I have never had any issues with meth heads or drunks. Dunno what people are talking about. I have no reason to not give it below a 4 star rating.

Here’s the thing. You’ll be told that strange people won’t be wandering the premesis but that’s not the case at all. It’s like Meth central over here. I swear people live in these units– I see the same faces all the time, wandering the halls, using the ‘public restroom’. This place downright sucks.
Who are these people loitering in the parking lot with their friends???
After one year, my bill jumped 50%. After 6 months, another 50%. Screw that. I’d rather live with my boxes floor to ceiling in my tiny overpriced apartment.
While the manager dude is old and nice enough, he clearly needs to retire and let some ex-​cop run this place and cut the bullshit.

I had my storage unit broken into by 2 meth heads who were living here about a year ago. They broke into at least a dozen different units based on the number of different credit cards and other belongings we found in their units filled with stolen loot. They didn’t inform anyone that their stuff was stolen or broken into, I had to find out myself. Refused to give me a discount or refund or anything, nor did they help me move my stolen stuff or find my stolen stuff. Also, the insurance company knocked my $ 5000 value of my unit down to 2000, awesome.

DO NOT RECOMMEND.
Great experience moving in but check oit has been a terrible experience. Was on auto-​pay, never late. Scheduled move out 30 days in advance and when the truck showed up to move out was told that I needed to immediately pay a full month plus $ 70 late fee or truck could not enter. Apparently the process turned off auto-​pay without telling me– no bills or late notices sent. Discussed with property and said they wouldn’t do anything– then was told the district manager was consulted and said too bad it’s in the fine print somewhere that autopay turns off when you scheduke a vacate date. Talked to corporate customer service and they immediately reversed the late fee.
Then received another bill after move out. Talked to customer service and they said the property didn’t «move me out» on the vacate date. Called propoerty and spoke with district manager– was told that in the contract fine print they charge through the end of the month unless move out is in first 6 days of month, even if scheduled more than 30 days in advance. So I’m paying over$ 200 for a vacant unit.

I was at this location on May 9^th 2014 and the management is awesome. Tom helped us out a lot and it was super quick. Clean and responsible establishment.

If you store your things here be prepared to be played between the sales people onsite and their main office in California. I rented a 10×10 unit for over a year. The special discounted rate ended about 6 months in so I continued paying the total payment of $ 156 per month for an additional 6 months. In order to ensure they were paid on time each month I signed up for auto pay which draws payment on the 4^th of each month. The month I moved out I was told by the sales people and their district manager that I could move out by the 6^th and only pay for the first six days of the month. However, although I finished moving out on the 5^th and they were able to rent my unit to someone else, they charged me the full amount plus the prorated amount because of the autopay. When I asked them when I would see a refund they told me it was in the mail. It has been over a month now and I have not seen a check. I assume had I not used autopay and maybe been late on a payment they would have hit me with a substantial fee (speculation on my part only). I don’t understand why they weren’t happy to have a good customer who paid them promptly at the start of each month and didn’t give them problems. If you can store your stuff elsewhere, do it.

Dangerous. Do not store your stuff here. There are multiple homeless people living here. My unit was broken into. I’ll only find out tomorrow if or how much of my stuff was stolen. Horribly disorganized management. I even saw one of the homeless people living there receive a package from UPS. How is that possible. If you’ve got hobo’s and bums living here, your stuff is not safe here.

Actually, I’m not really in the position of rating this fully, as I helped my GF move her stuff out of the warehouse; I didn’t store my stuff here. On a Wednesday afternoon the place was pretty busy with people coming and going.
Never stored my stuff beyond «My Parents’ Warehouse (ie. Garage)», so wasn’t sure what to expect coming here. Did notice that the place was clean and very secure, with a 6-​foot+ gate and code needed to access. The front desk lady asked all the right questions before letting me «into the back».
Being that it’s right on Aurora next to the Home Depot, this storage felt pretty safe. The inside was also clean and free of junk. But speaking of junk — was surprised that’s what most people store in a public storage. I mean, I’d expect to store extra papers or oversized furniture that wouldn’t fit in an apartment here, but people were hauling out plastic modular crap and velveteen horses in the shape of footstools. Really? You PAY to store that stuff? All Public Storage needs is an area where people can have impromptu garage sales or purchase each other’s crap, which will necessitate the need for more storage space.

Seriously, I need to get my crap outta here… The people suck. maybe I can lock them inside my unit.