Queen Anne Upholstery and Refinishers

I have had them do two pieces for me. That said I realize they are NOT cheap. They also are flawless. This is a great place for serious repairs or quality pieces. I fell in love wth a broken french writing desk. They repaired and painted it in a high gloss white shellac back before they were merged with Queen Anne Upholstery. I also had them stain a kent coffey ming dresser with a missing knob which they had recast… I dont even know which is the original. Great company… $$$ but great.

Just walked out their door & was so disappointed! Looking to reupholster a tuffet & recover a few pillows. Walked in & introduced myself & she gave me a blank look. Rude. Came across as very uninterested. Going somewhere else.

This company’s response to my negative review only reinforces my previous opinion, that their customer service is rude. I complained about the way I was treated on the phone, not about their range of services or the fact that they could not meet my need. And they most definitely did not «recommend another business.» They only – and quite rudely – told me «We don’t do that, goodbye.» Their response to my review is a complete misrepresentation of their behavior.

This review is for Ballard Refinishers only. I have to confess, i was REALLY nervous about going with these guys after reading all the reviews but they were recommended by another cabinet refinisher who said Ballard was really the only shop who could do what i needed; the job was too big. After getting bids from a variety of kitchen cabinet specialists who all wanted to reface my entire kitchen when i really just needed some specific refinishing on cabinet doors and drawer fronts, Ballard was a breath of fresh air. Estimates by Henryk were prompt and accurate and the job scheduler and the project lead were quick and responsive. They had obvious pride in their workmanship and were pretty much spot on with the delivery. The outcome is beautiful – my refinished doors and drawers look perfect but with the added touch of looking like they had always been there and near perfect condition after 15 years.
The only thing that cost them one star is that i had to call when they were a week late to find out the status of my project but they came out within two days and installed everything and finished the site work.
Overall a really good experience and we are very pleased with the work.

I should pay attention to Unilocal reviews. Just stopped in with a simple issue. My cat ruined one of the seat cushions on my Queen Anne sofa by peeing on it (ewwww). Need to replace it and was quoted $ 225 which I think is ridiculous. Stopped in at Mac’s Upholstery up the road and they quoted me $ 130. Queen Anne got two stars because the woman was polite. I will keep you up to date with my 2^nd choice. I know they have better reviews on here.

Unfortunate experience, recently arrived in Seattle from Miami, where good reputable craftsmen are hard to come by.
Since Queen Ann Upholstery was conveniently close to home, we stopped by and were treaters with courtesy and what appeared to be expertise on the subject of repairing some structural damage to a piano leg, and also retouching some dings.
The results were beyond bad.
Instead of pegs they used nails or staples, instead of retouching, the leg was spray painted with toxic, smelly spray paint witch destroyed the satin texture finish.
They redid the finish and achieved a adequate result, the structure repair had to be left alone, as further intervention would only weaken the crack.
After mentioning a $ 200.00 reduction on the cost, they reneged and only gave us a $ 50 credit.
I would avoid doing business with this company, convenience will never trump quality.

I took a tilt-​top table to Queen Anne Upholstery to be refinished. It’s been in my family since I was a kid and I want to pass it along to my grand kids one day. The table had been refinished (poorly) back in the early 60’s and looked like it! I was given assistance in choosing a period correct stain. I picked up the table today and am very satisfied with the job they did. I also looked at some of the other refinished/​repaired items that other customers are waiting for and was impressed by the quality of the work I saw. I’d give them five stars if they were open Saturdays!

I went here to recover a sectional couch. The initial estimate was: $ 1425 –1520, plus 30 — 32 Yds of fabric (range $ 18.95 per yard for in-​stock or $ 25-​$ 60 otherwise). I estimated it would be about $ 2650– just about the cost of a new sectional. Plus, I like the idea of fixing up something I loved.
Selecting fabric was a challenge… I was hoping for guidance on synthetic vs cotton and got very little. Finally narrowed it down to two options, but only got to borrow swatches if I promised to bring them back the next day. They took a deposit for the job and later called and decided I didn’t give a big enough deposit and asked me to double it. Should have listened to my gut at this point and just cancelled the whole thing.
I took time off work to be there for my couch to be picked up on the big day. First question from the guys picking up: did you leave a deposit? Um… yes. Twice.
About a week into the job I was told that all the cushions would need to be replaced. At 69 – 85 per cushion. What can you do? I said yes.
Couch was returned on time… but not right, at all. Cushions did not line up and hung over the sides buy at least 2 inches, which meant the sectional didn’t fit together. The customer service manager apologized profusely saying he had noticed that, asked the team to fix it and they didn’t.
What this meant for me was a 3^rd time taking work off to meet their delivery team. The couch was returned a week later– the general manager was very vocal about how grateful I should be about this quick turnaround because they stopped production to work on my couch. (Why? This was not my error– they delivered a recovered couch where the cushions didn’t fit– it was unusable).
I also was not pleased to discover they did not make new cushion covers– they just re-​stuffed. They took the pillow inserts out and replaced with polyester batting that is not covered by a case. To clean the covers if I want, they have to pickup the couch again– I can’t just remove the covers and wash them as the batting will just fall out).
Bottom line… 4 times taken off work to meet pickup and delivery guys. Huge construction error that had to be fixed. Poor communication on deposit. Many many calls with general manager– who finally agreed to a $ 110 discount for my issues (The cost of one delivery).
Final bill for one sectional recover: $ 4000. That’s right, $ 4000 to recover a sectional couch. This is with cotton fabric, nearly the cheapest in the store, and re-​stuffing the cushions.
$ 4000… AKA the equivalent of 2 new Crate and Barrel Couches, 1 and a half Room and Board Couches or 3 or 4 Ikea ones!
And the manager asked me to write a nice Unilocal review for their great job fixing their error and refunding me $ 110.

Nice people. Horrible end result on refinishing. Yikes, really bad. Steer clear as they talk the talk but do not stand behind what they do.

I called them a while back for an estimate. Good thing I shopped around — they charged 3x the price of the company I found (check out Allied Furniture Clinic — they did a fabulous job on finishing my wood table).
Separately, if you are using them I hope your furniture comes back in one piece. I had a recent bad experience with one of their truck drivers — he saw me pull into the lane next to him, then cut me off. Raced to about 3 lights/​stops. Cut off 1 car. And overall drove pretty recklessly. This was all within a 5 block distance. If there was furniture on board, it had better been well protected given all the jerking around. The driver should be fired.

I’d like to update my review. Yes, we paid a lot of money for the work, but our furniture is beautiful. Every time I look at the pieces they worked on I am happy. The wood looks great, the upholstery is gorgeous and the pieces feel very solid.
I don’t think you can get quality upholstery or wood work without spending a lot of money. So, if you want the work done right, go to this place.

I used Queen Anne Upholstery to repair a tear in my sofa cushion cover. While they did a good job at the repair, there are many, many negatives to this place that cause me to write this negative review.
Negatives:
1) Horrible business hours. They aren’t open past 5pm during the week, and they are closed on the weekends. Yes, even Saturday. Apparently they don’t care about making it convenient for their customers to use their services.
2) Piece wasn’t ready on time. They told me when the piece would be ready. I took off work early (because that’s the only way I could make it to their store in time) two days after they said it should have been ready, just to find that it wasn’t ready yet. They did not give me a courtesy call notifying me of a delay, and they did not apologize to me when I arrived.
3) The piece wasn’t ready the second time. Same story as point 2. At this point, I insisted that they deliver it to my apartment without charge. This agreed to do this, but still no apology.
4) Job wasn’t completed 100%. My sofa cushion had a tie on it for the tufting. They didn’t put the tie back on when they replaced the panel, so I had to take the seat cushion back to them to have the tie put back on.
To sum it all up: I will NEVER use them for anything again. They’re arrogant and incompetent when it comes to customer service.

First of all, they did a great job so I should probably leave it at that. Did I do my research on finding the best upholsterer in town? No.
For customer service I give them a 1 star. Terrible customer service. I worked with several people at the front desk and wish I had asked for a manager or owner.
I brought in my grandmother’s vintage chair to be reupholstered. I disliked all of their fabric but found some gorgeous vintage fabric on Etsy. It was not cheap but resembled the original fabric.
When I went to pick up the chair, I noticed 3 black spots on the front of the chair. I didn’t take a picture but asked what the spots were. The man said they were probably water drips and would come out shortly. It was covered in plastic so I was surprised how they got on the fabric. He called a woman over to us and she inspected it. Then she said to me that if I wanted it to get recleaned, she’d have to send it back to the shop and it could take several more days. She appeared annoyed like it was somehow my fault. And no apology.
This chair (with fabric) cost me $ 1300 so of course it should go through some sort of quality check before being paid in full and returned to the customer. No quality check. They don’t even ask you to look over your item or tell you what was done.
Unfortunately, I would not go back here or recommend them for this kind of service. If this kind of service doesn’t bother you, then you will probably be happy with the results. For $ 1300 I would like it to include some sort of customer service, a walk through of the final product and maybe even a handshake. Something.

If there were a negative star option, I would choose that.
This place is a complete rip off. Super expensive and terrible service.
They didn’t disclose to me the costs of repair until I had already been charged $ 100 for them to pick up my couch, a cost which they also did not disclose to me either.
The pick-​up/​delivery was over an hour late, costing me time and money as I had to take that time away from work.
My list of complaints goes on and on. Worst part– after $ 500 in a couple of small repairs the area «fixed» has re-​opened only 3 months later and they refuse to correct their work without charging me more. No thanks! I just got a quote from someone to do the work in 2 days (compared to their 2 weeks!) for $ 100. You do the math.
Major thumbs down to this company!

In summary, they do beautiful work, but they take their time and you won’t know just how much you’re paying until you pick up your items.
I brought a set of four antique dining chairs in to be reupholstered. I wanted to restore some family heirlooms and avoid the exorbitant cost of buying new items. The chairs turned out beautifully, but I walked out of this establishment feeling nickled and dimed out of about $ 400 over the estimate.
The estimate they gave me for cost and completion time was off in terms of both money and time.
At first, they said they needed 3 weeks and about 800-​something dollars. They called me around the time they said they’d have the chairs ready and informed me that they really needed to re-​glue the frames. I’m surprised that they didn’t foresee this as a possibility when giving me my estimate. It resulted in an extra charge of $ 85 PER CHAIR! Luckily, I asked him to give me a break and he brought it down to $ 65 per chair. I won’t bore you with a list of the other extra fees, but they amounted to about $ 400 more than I was already expecting to spend.
When I went to pick up my order (after another 3 weeks) they neglected to remove the metal feet from the chairs like we agreed. Thankfully, they made the change on the spot so I didn’t have to come back, but I was miffed that they delivered late, AND I had just payed about $ 1,300, AND the job wasn’t even finished.
There are two more chairs in this set that still need to be reupholstered, but I think I might take a look around before returning to Queen Anne upholstery to finish the job.

Quick note: Given the recent merger of Ballard Refinishers and Queen Anne Upholstery there are two elements to this review, as they both contributed to the final product so I’ll put this review for both companies and you can sort it out later if need be.
My parents recently gave me an heirloom rocking chair, which had seen better days. Four generations of family on my mother’s side have been rocked in that chair as babies, and now was definitely the time to restore it to its former glory.
Based on both Unilocal and word of mouth, we took it directly to Ballard Refinishers without even bothering to get estimates. They assessed the condition of the chair, did some furniture forensics to determine what it likely looked like in its original state, and helped us select new stain, hardware, and cover for the chair.
Then we didn’t hear anything for a while. Then they called out of the blue to have us come take a look at the first coat of stain and pick up the embroidered cover my mother had made for it when she inherited the chair. We were a little off put because we hadn’t finalized which stain we wanted. But we decided that the stain they’d applied was good, and would look pretty good with the leather we’d selected for the seat.
Then we didn’t hear anything for a while longer until they called to let us know that the chair was ready for pickup at Queen Anne Upholstery. I went to pick it up the next day, and it looks gorgeous. As you can see from the before and after photos, they completely rehabilitated the chair, including removing a century’s worth of DIY fixes: Stripped and refinished the wood, completely rebuilt the seat cushion, straightened and secured the arms, and tacked on brand new leather that will develop a lovely patina over time.
The only reason I’m withholding a fifth star is that communication along the way could have been better, and it would have been nice to have the opportunity to review the order at key steps along the way, like when the chair had been completely taken down to the wood (to confirm stain before the first coat), and when the rocker frame was finished (to double-​check the cover and hardware color against the stain). It’s hard to visualize what the final product will look like, and when you’re spending this much money to refurbish an heirloom, you’d like to be sure it’s headed in the direction you envisioned.
But in the end, they totally rocked the chair. Get it? When’s the last time you heard a furniture pun?

As they say: Free cheese is only in a mouse trap :)
Queen Anne Upholstery is pricey but they deliver great high quality for a higher price. And yes, you get what you paid for.
I paid for professional on time service, high quality workmanship and it was delivered with a smile!
I am impressed with the partial leather replacement on a sectional from Kasala that was damaged by my dogs. It looks like before and stitching matches, leather matches, I am happy happy:)

Queen Anne did a great job with our couch. We found the piece at a second-​hand furniture shop and loved the shape, but everything else was a mess. They refinished and touched up the wood, adding padding, webbing, etc.
Jerry is a fine craftsman who is completely upfront with pricing, etc. He does what is right for the couch! The only drawback is the expense, however you certainly get what you pay for. If you want to invest a long-​term quality piece, this is a great place to go. If you just need a casual job done, it will may be too expensive.

Dear All, I’m giving Queen Anne Upholstery 5 stars out of 5. Here is the mission that they chose to accept:
fine leather couch and love seat that are about 7 years old but are showing a lot of wear. Our toddler spilled juice on the couch, wrote on the couch and our dog was sleeping on the couch and the couch became a favorite place to get some shut eye before hitting the hay. The couch was dirty, stained, and had worn out spots on the leather.
Our options:
—buy new couch and sofa… about $ 10,000 for the two to replace
–reupholster with new leather… recommended for best look if trying to save… about $ 8000 to $ 9000.
–recondition existing couch. We were told that the couches would look about 85% better and it would take about 1 ½ weeks. Cost about $ 1800. Then, they would provide a limited time warranty. The cost includes labor, materials, pickup and delviery and taxes.
We chose to recondition since we had other projects that we wanted to do and this was much less than the other options for us.
About 1 ½ weeks later, we received both couches. The color match was perfect. The couches looked brand new. The feel of the couches changed because they were really soft leather before and now they have a rougher texture. The end result was about 95% better with the majority based on looks and the slight decrease from perfection due to the feel.
After a week, one of the couches started to peel. We’re not sure what triggered the peeling other than just sitting on the surface and the stress on the new surface was too great. We reported the problem prior to a long weekend. Over the weekend, the problem got much worse.
After a short discussion, we requested that the couch be returned to see what they could do under warranty. The couch came back after about another 2 weeks or so. This was much longer than we first anticipated, but the couch was beautiful again. Almost hard to imagine how they are pulling off these miracles. They said that perhaps the surface had absorbed some of the oils from the dog lying on the couch and I guess the new surface wouldn’t adhere correctly.
The couches both seem to be holding up now. They look like new and we couldn’t have imagined now paying to buy new couches and wasting all that excess money for something that looks this good.
I worked with Jerry. I think that Jerry is a straight shooter. He didn’t sugar coat anything and didn’t try to raise my expectations. So, the outcome was that he overdelivered on his quality.
Queen Anne Upholstery was awesome for us and we would highly recommend them to others.

I needed to get our leather loveseat repaired and I’d found Queen Anne upholstery via a Google search. They were the first and only place I called. They answered all my questions up front, gave me an estimate and even picked up the couch (for an extra $ 50; they’ll do it for $ 30 if you want to help them.)
When they got it to their shop, they called and told me what they would need to do. They also offered to take a couple of optional preventive measures, which I also chose. It turned out to be what they’d estimated over the phone for cost, not including the additional options. They said it would take a week but they were done in a few days and called us and delivered it promptly. It looks great! Could not even tell where the work was done. We love that piece of furniture and will be able to enjoy it many more years.
I will agree with other reviewers that the service was expensive, but, having gotten some other upholstery work done before, I doubt that you’re likely, if ever, going to find anything much cheaper. And you’re paying for quality work. I will take other furniture to Queen Anne Upholstery and refer others to them.

The Front Story:
Queen Anne Upholstery did a fabulous job reupholstering my expensive Italian chair. In just about every way, it looks better than the original. If you have the good fortune to work with Seth or Jerry (family owners), you’ll surely be satisfied as well. I recommend them.
The Back Story:
When I first took my chair to Queen Anne Upholstery, I was not satisfied with the results. After some back and forth, I paid for the work and left a dissatisfied customer. I wrote about my experience on Unilocal,at which point Seth contacted me and asked for the opportunity to make things right — and that’s what he did. Businesses, of course, aren’t different from individuals — they make mistakes. However, a business that owns a mistake and takes pains to correct it — well, that’s something special. Really, I’m now completely satisfied with the result, as well as with the dedication to customers shown by Seth and the other folks at Queen Anne Upholstery. If I had had this experience at the beginning, I would have given them 5 stars.

Based on what I’ve seen of their work, I would give them a 5 star. It’s really impressive, and of high quality. However, I chose not to go with them. I have a rather odd chair that I want reupholstered. The price that they quoted was about 5x more than I was expecting.
OUCH.
I would recommend them if you are looking for someone to work with older heirloom items, or items that just can’t be replaced. but for the casual job on a budget, look elsewhere, and if you find someone that’s cheap, let me know :)