RadioShack

I needed a 6 volt battery and I bought a relatively expensive one here not knowing for half the price Rite Aid nearby had one. No bad experience yet. But the Next day, fully packaged battery and recipt in hand I walked into radio shack was politely greeted by a different guy and asked how I can be helped. I told him I needed to do a return. He immediately looked irritated and discouraged me for trying to refund because the company was going out of business. He looked me dead straight in the eye and told me «Why would you return it? We’re going to have to throw it away and nobody is going to buy it. Can’t you see I’m loosing my job and the company is going out of business» I immediately felt weirded out like he was having a break down and slowly backed up and got the hell out of there. Sketchy ass place beware and stay away.!!

These ppl are nice but no help. Pretty much can’t even figure out how to work the register.

Worst possible service I have ever received. I worked for radioshack for over 2 years and I know what they can do and things they cant. I was trying to do a return for something that I bought just moment earlier. To be clear I bought 2 different cords, 1 was for my new car and the other to charge my iPhone 5s. Little did I know one of the cords did both. So I walk back in once I relies what I had done to do my simple return. They wanted all my info and gave me a funny look when I said no thanks. Then I said put anything and he started to give attitude, then I gave fake info just to please him but again I was met with attitude. Did I mention I worked for radioshack for over 2 year I never once treated a customer like this, he acted like I was the first one that declined to give out all my personal contact info for a return. well I can see why radioshack in going down hill

I bought a Mophie Iphone4 case about 3 weeks ago. I am getting the Iphone5 mophie as I am updating my phone. Stupidly, someone threw away my packaging and instructions. I called today (Wednesday 6-​17-​2014) at 12:57pm to ask if it would still be possible to exchange the case. Here’s how it went:
Phone rings…
«Hello.» Unknown employee like they are answering their cellphone.
«…Uh, may I please speak with the manager.» me
«You are.» Unknown employee who seems annoyed now.
«Oh, okay, well I recently purchased my mophie…» I continue what I already said above.
«Well, I can’t replace it without the packaging. It doesn’t work like that.» Manager
«Oh no, I wasn’t looking for a replacement, I was hoping to exchange it but since my father threw away the packaging, I wasn’t su-​«
“Psh… Well if your dog threw away the packaging, we can’t accept it.» Manager.
«…What?» me making sure I heard the work ‘Dog’
«If your DOG threw it away, we can’t help you.»
As politely as possible I said «oh, well okay. I was afraid of that. Thank -» click…
He hung up on me! This seriously upset me. I am 23 years old, preferred RadioShack over others and this is how I get treated? I am one who loves good phone etiquette and am willing to spend more money for better service. I will NEVER shop there again!
I actually was so upset that I called back just to ask the managers name so I could send an e-​mail to the company about this!
Manager’s Name: Greg.
If I were rude, I would’ve understood, I wasn’t. I understand that me losing the packaging was something that put the exchange in void, but I didn’t not deserve to be treated this way. I’ve never been more upset. If I could put 0 stars I would. Never again. I’ll take my business elsewhere.

This location is very convenient for me, but I try not to go. I was very disappointed with the customer service.

I came here recently to get a new Samsung Galaxy 4 (for a significantly lower price than their competitors). I walked in, went straight to the cell phones, and after waiting a little bit an employee checked in on me.
The employee activating my phone decided that he wanted to make awkward small talk, and it was decidedly awkward. I know this can be interpreted as friendly service, but I was in a particularly introverted mood and would have liked to have skipped any of that.
Their large giant round counter is oversized and awkward as well. Several employees and customers decided they needed to walk behind me and it caused me to have to move about every time. Why is their counter so large?
Also, while waiting for my cell phone activation, I observed a female employee helping a customer at another register. She was helping the customer load minutes onto her pre-​paid cell phone, and started using the POS system (the angle of the counter allowed me to peek at the register). At one point, the employee was getting an error message on her screen and said, audibly, «you’re a liar!». The customer thought she was talking to her and said «Pardon?! Were you talking to me?» and seemed very confused. The employee ignored her and didn’t bother to explain her mental outburst. That’s pretty unprofessional in my book of retail customer service.
Overall, my experience getting a new cell phone was pretty quick and positive but be warned of the fair weather customer service and awkward employees.

So, I lost my cord to my I Phone 5… I left it in my car and I believe it ended up with the door slammed on it and someone stole it… as it was in the bottom of my car… Either way… I have been calling all around after trying to find a place close to home that carries the I Phone 5 cord.
I called this store and asked if they had any of the I Phone 5 cords to sell, and the Manager Demetrius was extremely rude to me and said «YOU ARE SCREWED!»
I was deeply upset by his unprofessionalism and telling me I am screwee. How HORRIBLY unprofessional this is and was. I cannot believe it! I am so glad I told him that too an I told him I did not appreciate his tone and his demeanor and the way that he said that right off the bat.
I told him to read all the bad reviews on Unilocal about him as well and said he might want to check that out. He said there was nothing he could say to what I said b/​c he knew he was wrong. I was deeply offended by him and I will NEVER go back to them even though they are right across the street.
Also, the «gangstas» that hang out around the store are still there, four years later after someone originally posting that review. I also had a really bad experience with them about three years ago when I needed a battery for something. How disappointing and horrible. Oh well.
Rebekah

It’s unfortunate that Radio Shack reinvented themselves and found success selling cellphones and electronic gadgets. I wish they just stick to selling record player needles and electronics parts, because maybe then it wouldn’t be staffed by satin-​shirt wearing, pock-​marked teenaged micro-​thugs who could give a damn about service.
I hate you and what you’ve become, Radio Shack.

crappy service, crappy employees, crappy selection, crappy prices

The service sucks… maybe if I was a «gangsta» I would be greeted and helped …
I give up on this place… I’ll drive to the one in the junction to get help from now on.

Well, I suppose a Radioshack is a Radioshack is a Radioshack.
BUT, I prefer mine without the employee’s thuggish friends blocking the entrance when I’m trying to get in quickly to buy some batteries for my gate opener. (Hey Employee’s Friend — that is so special that your parents bought you a shiny Beamer, it goes very nicely with your obvious sense of entitlement and surely hard earned gangsta-​type bandanna.)
AND when you’ve got 4 employees standing around the counter and I’m the only customer in the store, why would you send the least knowledgeable one to find my special batteries (less than 15 feet from the counter)? Dude. C’mon now.
***They did seem to have a decent selection for such a small store, but I like to believe that I will receive a certain amount of customer service from the places I patronize, and I have serious doubts the service here gets any better.****