RelayRides

I predict this company will be around a few more months before people catch on that it’s a complete scam.
I had my car approved to list. I got my first order. I delivered it.
The customer paid Turo.
Time for Turo to pay me. BAM. Account banned.
Kyle, apparently the supervisor, sends an email that reads:
«The Turo Trust & Safety team has made the decision to revoke your eligibility to use our marketplace at this time; you may no longer list your vehicle on our marketplace. Turo does not disclose proprietary information regarding the details of our internal review process.»
So my account mysteriously got banned for which there is no legitimate reason and they conveniently do not disclose this information.
I call and speak to a customer service rep called Lindsay. She can’t help and Kyle is not available.
I call 5 days later and speak to another rep called Venus. She can’t help either, and Kyle once again is not available.
I left 3 messages for a call back. Nothing.
Congratulations Turo. You’ve made $ 75 at the expense of a negative customer experience which will be shared with thousands of people for life.
Disgusting, repulsive, pathetic. Some words that your company will carry a reputation of for as long as you remain afloat.

If you want to WASTE your time, this is the best place. This should be my first time and last time trying to rent from this service. It may look great as a business concept like AirBnb for cars, but in fact, it is much more waste of time, as people love their car so much that they should actually not rent them to anyone. Leave it to the professionals. Our time is very precious, this is the worst way to spend your time when you think you can get a deal with renting cars cheaper via the owners. I would not recommend to anyone. Be aware that one customer maybe connected to at least 50K other potential clients who are also connected to other 50K leads… This business won’t last long.

I have been renting cars from other companies for quite some time, and wish I had known about this sooner! The app is easy to navigate, and making a reservation is a breeze. I’m trying to get everyone I know on board with this concept, & very happy that there are others that feel the same way :)
Definitely will continue to rent from Relay Rides!

This is the most genius invention ever. The ease and convenience of renting a car is completely easy. I’m over the moon happy about this service and the selection of cars is fun.
Simply input your information. Select your car or select your price range and the car is basically yours. The rental process is simple: provide your drivers license number. Payment info and you’re good to go. I love it. Never will I rent again from the big companies!

Wonderful experience with relay rides. Seamless and easy. Love the app layout. My lenders were easy to work with and polite.

5 stars for the owner, 3 stars for the company.
Had an awesome time in the mountains outside of Seattle with some friends last week, thanks to RelayRides. We had an awesome owner who met us at the airport, was super flexible with the timing, and generally made the process a breeze.
One criticism I would have of RelayRides in general is that it can be hard to find a car that’s actually available. It took a few tries to find someone whose vehicle we could use. RelayRides probably needs to do a little better job of making it clear to owners and renters which cars are available at which time. I had three people reject my requests due to lack of availability, even though their cars showed up on the map for the days I needed. If a car’s not available, it shouldn’t display. Further, there needs to be a quicker reply/​reject/​accept mechanism — I don’t want to have to wait a day or two to hear back from someone, and I don’t want to have to request 10 cars and have to turn around and tell 2 of the 3 people who said yes that I don’t actually need them. It’s just a bit clunky, at present. They’ll figure it out. By and large, RelayRides has a ton of potential.

I joined relay rides a couple of months ago an had an excellent experience. The person who made his car available was very accommodating and the ease of scheduling the rental was pretty impressive.
However, after my trip my card was charged once. I saw a SECOND pending charge, so I called my bank to make sure I was not charged twice.
Months later, I tried to log in and could not. I contacted support to inquire. A representative by the name of Melissa responded:
«Upon review of the information that was provided during the application process, your request for membership has been declined. Renters who file chargebacks with RelayRides are no longer eligible for membership.»
I explained that it was a simple mistake and that RelayRides was scheduled to charged me twice for one trip. I asked if there was anything to do to fix it, to which she curtly responded:
«banned– no reply needed.»
If a company ostracizes customers for its own mistakes, and then demonstrates this kind of rude customer service, I’ve got to give them one star, no matter how convenient the service might actually be.
*** edit 1÷16÷2015 ***
To make matters worse, Matias F. of RelayRides, the gentleman below who has responded to this review, has completely missed the point. I’ve never been in an accident. Of course I have a valid license. The experience I had with the loaner, as mentioned previously, was excellent. We left each other positive reviews.
Relay rides made a charge mistake, and for that, I was banned. Matias had an opportunity to resolve the issue, but has obviously failed to do so. It’s a shame.

Very easy to use from the approval process to returning the car!
I just needed a bigger car to use to pick some items up from Ikea. The owner was very flexible and the car was in execellent coniditon. It was definitely much cheaper than going through a major car rental company. The website was very easy to use and the booking process was seamless. It was great to have the app on my iphone too to keep in contact with the owner.

Had a wonderful experience in Seattle with our Chevy Cruze that we rented for our 10 day vacation to British Columbia. Stephan made the pick up and drop off as easy as possible at Sea-​Tac Airport. We were in communication via texting and it all worked seamlessly.

I was ready to stay forget about it. I was on
every day, bidding on a car and couldn’t find one for under $ 75 a day. I gave up. Then on a web search, I accidentally found Relay Rides. I rented a 2012 Honda Fit (stick shift) in Seattle last week. Great experience all around. Top notch host. He picked me up from the Bainbridge Ferry and at the end of the trip, dropped me downtown so I could take in more sites before I needed to hop back on the Central Link to the airport. The car was clean (inside and out) smelled good, in excellent operating condition, great rental price, everything was perfect. I will rent again for Relay Rides in the future. Now if it was just in every town I need to be…

First time using Relay Rides when we traveled to Seattle. We had a great experience and would definitely give it a try in other cities we visit.
Website is easy enough. You put in your dates of travel and you get to see what cars are available. Found a Ford Explorer and price was right. Ended up opting for car insurance, something I wouldn’t do with a rental car but being a first time user I wanted to be covered. Overall price was about $ 40 a day for a Ford Explorer including the insurance. In looking at rental prices in Seattle when you factor in taxes and everything, I could have probably gotten a similar SUV for about $ 90 a day.
The day we landed I texted the part we were renting from and she was already at the airport. Met her outside the baggage check and looked at the car. She had even brought water and chocolate for us. Car looked good and we were on our way-​this only about 25 minutes after we landed, rental car companies can’t come close to that. I didn’t have to deal with arguing about insurance and being sold things I don’t need. When we left Seattle, met at the airport again. Checked the car over and we were gone. Took about 5 minutes-​again car rental companies can’t come close to that.
Overall a great experience and will definitely try it again.

I’ve used relay rides 3 times now, and it’s great! As a 24 year old, I still get shafted by rental car prices, so this service has made it possible for me to rent affordable cars for business and vacation. Also, I’ve been able to rent cool cars like a prius (hardly had to pay for gas) and a convertible which was a great way to enjoy july! Just make sure you rent ahead of time because the cheapest cars are in high demand!

My first RelayRides experience was a great experience! I had a week long trip planned for Seattle and booked a car a few weeks in advance. The app was super easy to use and everything was explained upfront and accurately. The car I received completely met my needs and was easy to pickup and drop off.
I definitely will not hesitate to rent from RelayRides again in the future!

Had a great experience renting a car from Relay Rides recently. I needed to move some boxes and they wouldn’t fit in my car, so I rented a minivan to do the job. Worked out great and the process was really easy.
Will use Relay Rides again if I need a car! Might even consider renting my car out from time to time.

Wow, this was the BEST experience ever! Not only did we save a bundle of money, even going the route of saving money with other car rental companies, but we had real people to talk to, like when the flight we were delivering our company of three to, was delayed by several hours. Thus our return of the vehicle was also delayed. We just called the owner and told her the situation, and Done! We are already considering our next rental.
I will be telling all our friends about this method of car rental.

I used relay rides for the first time and loved it. They have a wider selection of cars than a rental company and it’s easier and cheaper to rent them in most cases. You don’t have to deal with all the rental fees, formalities, signed lines, etc.
I like being able to meet the owner at a convenient place; it’s much easier than having to seek out a rental location.
I think I will always check Relay Rides before looking anywhere else to rent a car.

Really enjoyed using Relay Rides. I moved from NYC to Seattle and decided against bringing my car out. Relay Rides is great because it represents a nice option other than going all the way out to the airport to rent a car. In general the people have been good and the cars are in good shape.
I’d recommend giving it a try, its better than dealing with the Hertz of the world.

First time I’ve used RelayRides and I would not hesitate to use it in the future. It was a wonderful experience!
I was looking for a trustworthy SUV to take to an off road camping spot and the car I chose was perfect for my traveling needs. Owner was quick to respond to my inquiry and it was easy to coordinate a pick up.
The website is also very user friendly, I like the map feature a lot.
I agree with some other reviews, this service is perfect if you have time to plan the rental in advance. There are tons of options available and car sharing in this manner is just plain smart if you ask me. Way to go RelayRides!

I have used RelayRides quite a few times in Seattle and all of my experiences have been very pleasant.
My latest usage was on 4÷20÷14.
— The owner was friendly and helpful. She communicated in a clear and timely manner
— It was easy to meet up with the owner to pick up/​drop off the vehicle.
— The vehicle was clean and ran well.
— Costs and responsibilities were clear. No hidden costs.
I would definitely recommend RelayRides to anyone looking to rent/​utilize a vehicle in the Seattle area.

Awesome service!!!
I have used relay rides 8 or so times in different cities and have had a great experience.
Here are the pluses:
–You can be picked up from the airport and dropped off with many of the cars
–You can get a car to suite your needs and budget.
— $ 30/​day gets you some really nice cars
— No waiting in lines at a car rental office
The minuses–
— Haven’t had any problems as of yet.
Definitely would recommend this service.