Rich Tao and Shelly Baker- Refined Realty

Rich helped me buy 3 different rental properties. His insights into the local real estate market, his negotiation skills and his responsiveness was invaluable in the process. He is not just a real estate agent, but a trusted advisor in all things real estate!

Seattle is a tough market with drastic highs and lows. I’ve known Shelly for years and have had the opportunity to work with her on a number of projects. I greatly appreciate her sharp eye, her analytical approach, and honesty in the face of potentially highly emotional moves. We absolutely love our new home and know it was Refined Realty’s negotiation skill that got us in this place. Thank you!

Thorough, responsive and honest — what more can you ask for in a realtor? They also have great relationships in place with industry resources such as mortgage brokers, inspectors, and home repair professionals. I had a great experience working with Shelly and Rich and would highly recommend them to anyone looking to purchase or sell a home.

Have worked with various realtors over the years but was completely impressed with Shelly and Rich. What a team! They know the market well, have well honed negotiation skills, and willing to help make sure their client gets what they want objectively. This is all in a very competitive market. I would highly recommend this professional team.

I had a great experience working with Refined Realty on the sale of my condo. Shelly and Rich are the type of people that you want in your corner — professional, knowledgeable, and reliable. They guided me through the process step by step, answering all of my questions. They have a client-​centered and collaborative approach — my thoughts and questions were always taken seriously. They gave great guidance throughout — from preparing to list, selecting an asking price, attracting offers, negotiation, and closing. I couldn’t have asked for better representation or a better result.

These guys are knowledgeable and reliable real estate agents who went above and beyond for our home purchase. They took a lot of time to give us answers to all of our questions, and there were A LOT of questions since we’re first time buyers and I like asking questions just for the giggles. They provided detailed phone calls, emails, etc with lots of info, which I like because more is always better, right?!? Their experience in the industry meant that they had a lot of helpful tips that helped us to get the house in a competitive situation. These guys are the best, couldn’t have done it without them. This review is coming a while after we got our house, which is still standing, so yes, I still highly recommend and vouch for them. May your business endure as long as my very old house has!
Update: I just want to say, for the record, that I was the first to write a review for these guys, but the review got removed because my account was new and I guess the review lords don’t like noobs posting for new businesses. Oh well… anyways, irrelevant rant over. These guys are great, peace out.

I’m on my semi-​annual review-​writing kick and these guys def deserve a shout out. I bought my place through them last year and they were really good. I live by the phrase «you don’t know what you don’t know,» so even after reading all about making a home purchase online and attending a home buying seminar, there was so much more that these guys helped me to understand about the process, things that I never even thought of to think about. Tips, education and resources that saved me time and money, but more importantly, which helped me to find my home. Just in time, too… rent has skyrocketed.