Safeway.com

Arrived on time, friendly delivery guy, fresh produce, same prices as you’d find in store. I’ll try them again!

Have used this service from inception. Have increasingly noticed that we are being sent expired or near expired canned goods and produce. If it were not for the fabulous delivery people, this would be completely not worth bothering. When the frustration outweighs the convenience, it’s probably time to switch to AmazonFresh.

I wish I would have read this prior to ordering.
I need to order for a company party, luckily I scheduled the delivery for a day ahead of time otherwise I would have been screwed.
1) A bottle of liquor broke on the way here. All that they could offer is a refund, they won’t redeliver. Which takes away a lot of the inconvenience and I think it’s especially poor customer service considering it’s on the fault of the driver/​company.
2) I received only one flavor that I requested of a certain drink. The rest of the drinks were delivered in an assortment of other flavors. I should have selected no substitutions, but nonetheless I’m disappointed with the lack of stock. Seems like it’d be especially nice if they’d give a call to double check that you’re okay with 90% of your order being different…
3) Frozen fruit was melted/​thawed by the time it got to me because the driver took so long.
4) My delivery time was 10 – 3, they arrived at almost 6pm. Fortunately, someone called me in the morning to let me know they’d be late due to van maintenance. But still, not a positive experience.
5) I called customer service to fix these issues and schedule another pick up/​delivery the next day. I was told he couldn’t send me a receipt, which is a bit concerning. So I called the next morning. The new customer service representative I spoke with told me that she had no record of the delivery portion of my request. So, very glad I double checked. Would have been a much more horrible experience.
UPDATE***
Somehow, the communication got through. When they redelivered today, they had the liquor that was supposed to be in the original delivery and they had the right drink flavor that I originally asked for. So everything ended up working out. Still, it was a pain to put that much effort into just making sure my delivery was right. Boosted up to 2 stars.

I would seriously give them ZERO STARS if I could. I began ordering my groceries from
in June and it has just been one failure after another. After a 4 weeks of poor service I’ve finally decided to say goodbye and move on to Amazon Fresh. My first bad experience came when the delivery driver called the wrong phone number. Instead of trying to call the primary phone number first he called the alternate one first thing and when he didn’t get an answer left and our groceries went undelivered. I even called the customer service hotline and asked which number their delivery driver called and they read the alternate number to me and I was informed he never even tried the primary.
I then had the next delivery of groceries parked 2 blocks from my apartment and my husband had to walk to the truck, bring the groceries back himself and bring the trolley and cases back to the driver to blocks away. Talk about inconvenient!
Then thirdly a separate order had various items left out of it. I understand when items are out of stock, totally understandable, but when I pay for items like cheese and blue berries and my grocery list says they are there and I don’t receive them, I have a bit of a problem.
NEVER USE THIS GROCERY DELIVERY SYSTEM!!!

As others have mentioned, the delivery service is not up to par. I have found it unacceptable and have decided no longer to use their services. The delivery is always late. They choose the vegetables that are the least fresh. They forget items. Every time we have ordered flowers, they have given us at least one that was completely dead! Customer service ignores your concerns. We will have to go back to Amazon Fresh.

Completely worthless. 72 hours late on my delivery. 20 hours for response via email. What a joke.

There are a lot of horror story reviews that I’m reading as I post this.
My experience with
is not as nightmarish as most of these sound. I have, however, experienced some of the chief complaints, such as an order not containing everything I had on my list. I would say 9 out of 10 deliveries at least one item is out of stock. Overall, I’d say it averages out to about 2 items per delivery. I click the «no substitutions» box when I check out to avoid getting something I don’t want as a replacement, so I usually expect a few things to be left out. Usually, it’s nothing catastrophic.
My chief complaint is things that expire easily are often times delivered too close to the expiration date. If I go in-​store, I can usually find bread with an extra week of shelf life.
The delivery drivers, as others have mentioned, are usually pretty cool. I have a shrine of sports memorabilia and many of the drivers come in to briefly chat Mariners or Seahawks with me. A few drivers have been kind of awkward, including one who would bring the dolly carrying the food containers into my apartment and bang into furniture every single time. A couple others were just odd in general.
The reason I continue to use
is the convenience. I’d rather not have to go into the store during my time off, so I usually schedule a delivery in the evening after work. I’m an impulsive buyer and get extremely distracted in-​store when it comes to shopping. I stumble across a few things here and there online, but it’s not as bad.
I always choose the 1-​hour delivery window and out of approximately 25 orders, they’ve only been late twice. The first time I got a $ 5 credit on my next order and the second time the person on the phone gave me a $ 10 credit for my next order.
Overall, I’d advise that if you have lots of time for shopping, I’d probably go in-​store. But if you enjoy the convenience of having 2 or 3 weeks of food delivered to your home, be smart with what you order and limit things that have a short shelf life.

I have been using safe way grocery delivery for a few month since I moved to Seattle downtown area.
It has been quite helpful to pick up items that does not offered at wholefoods or kris market, but I would not recommend to use this to the others, as they charged for the items that does not delivered, late customer service responce, frequent out of stock items in basic grocery as fresh meat, egg, milk, lettuce.
Once I ordered pie and had people’s hair in it…
Overrall, you need to be quite generous, patience and careless to keep using this service.
As I am so tired, I would go for Amazon fresh, or give up online order for the seattle downtown area at all.

I wish I could give
less than one star. Many missing items. A $ 17 *gray* ham. Busted fruit. Ignored substitution requests. The only redeeming aspect was the friendly delivery driver and the three friendly customer service reps in their call center I spoke with over the problems I had with my two orders.
It’s nice that you can call and have them make it right, but I’ve had to spend so much time on the phone I’d just as soon have made the trip to the store myself. I will not use this service again, and I have recommended against the service to friends who have asked about my experience.
If you can’t go to the store yourself, save yourself a headache and pay a friend, relative, or neighbor to do the shopping for you – they would probably take better care with making selections.

grocery delivery big disappointment. Ordered a case of Pelligrino and they substituted one bottle. Now they want to charge me a delivery fee to have the case delivered. Not going to use them again. Going with Amazon next time!

The two star rating is only for the excellent service we received from the
drivers. We continually received short dated fresh meat, and I finally called the customer service hotline… to be treated extremely poorly by the hostile representative who told me «you are just supposed to freeze the meat.» If I planned on freezing the meat when I received it, I would have purchased frozen meat. We commonly received incomplete orders. I will not be using
again.

ROTTEN FISH! We recently bought ‘fresh cod filet’ (with the word ‘fresh’ actually written in big by hand) that was labelled to be good for another 3 days.
After the 5 mn drive home, we put in in fridge. A couple of hours later, we noticed a VERY strong rotten smell. It was the ‘fresh ’ fish.
Upon inspection, we found PARASITES on the fish.
Needless to say we will never buy fish or meat from there evere agin. We have young children and this could have been lethal.
We are beyond disgusted.

Well it was okay to great for many years. But then the dreaded wait of seven hours past my two hour window. Earlier was a credit snafu but that should not have impacted the day for such a horrible wait– worse that the old cable wait delays of the past.
I finally called when one hour past the delay they said of three hours due to the credit snafu, they did not and said they could not find the driver. Gosh not with today’s technology– I said they should call the customers and then find the driver that way. It was weird that the driver never called or customer service to say they were going to be late.
But two calls later and missing food for lunch and dinner, I cancelled and will not use the service any further. They wanted to give me ten dollars and reschedule for the next day. No way– how can I trust that they will come. My hubby said that maybe they were waiting for me to cancel since it never was going to happen anyway. And where do the groceries go if they are not used??? Back to the store or you???
Sad that this service has changed. It was nice to get my groceries so I could tend to other matters. I let them know that this would be Unilocaled and told them by survey. But I doubt that they can make such a change as I see it has dwindled down as per Unilocal

Very nice delivery guy. Food not always that fresh, though. I don’t like how you can’t check ‘freshness as of date’ like with «the other» delivery service. Also, you must spend more compared to the other to receive free groceries and delivery fee is higher for $ 50 minimum I believe; however, if you’re willing to accept longer windows for delivery time, you will receive a reduced delivery fee and they sometimes send deals for free delivery to your email and also on the site. I do love their deals (2 for’s, etc) that you don’t receive from the other place. Though you can save more money here than with others, I’ll probably just order from here when there’s a deal for free delivery for a $ 50 minimum or I might just buy dry goods here when needed. Unfortunately, this will not be my primary food delivery, but will definitely use again in the future.

The website is an annoyiing disaster. Many times I’ve entered orders and then gone back to change something and lost my whole order. Some pages don’t have a View Cart or Check Out button so you have to keep hitting the page back until you get to one that does. Also it doesn’t always return you to your previous search once you click on an item.
The delivery people are generally nice.
Yes, you do get expired things on occasion or random things that you didn’t order. They’ve gotten better about having organic products.
I’ve been using the site for years because it’s the most comprehensive site and cheaper than AmazonFresh, although I prefer Amazon.

2 stars because of the nice pleasant delivery people but that’s it. The last two delivery i received had expired product. Today, 03/​07/​2013 I received hummus that expired on 02/​19/​2013. GROSS. Also received baby carrots that expired on 03/​05/​2013. Unacceptable. Also, I consistently seem to order «out of stock» items. THEN DONT LET PEOPLE ORDER THEM. Its incredibly frustrating. I’m switching to AmazonFresh.

I really want to like this service. Grocery delivery is really convenient for me, because I live in the center of downtown, and lugging around heavy groceries isn’t my idea of fun. And usually, I don’t have any problems with Safeway.
Except that annoying little quirks keep showing up. On my most recent order, they mixed up a part of my order with someone else’s (they needed me to verify everything I’d purchased, and even then, one of my items was missing!), and they sold me a gallon of milk with a Sell By date of yesterday. Why would I buy a gallon of milk if I intended to drink it in such a short time?! I’m only one person… super disappointing that I’ll have to throw it out soon. Another waste of money, just as my missing item. (And I just noticed that one of my items doesn’t have a printed expiration date. The stamp is missing. That doesn’t reassure me.)
I personally like the Substitutions system, but on the other hand, with every order I’ve made, there have been items out of stock. Why don’t you keep your website’s inventory updated?
The deliveries, in my area at least, have always been on time. But I’m frustrated with losing money on product that’ll expire pretty soon, and product that’s missing, and out of stock on every order. I’m taking my business elsewhere, but this is a decent choice if you’re shopping around.

Wow. Crappy. First and last time using
! I placed an order last night and chose today for delivery, with a window of 10 AM — noon. I left instructions to look for my name on the callbox to be buzzed in, since guests need access to my building.
At 11:30 I had a voicemail — it was the delivery guy, but for some reason it didn’t ring through to my phone. He didn’t leave a callback number, so I ran downstairs to let him in. He was gone!!! He couldn’t wait about THREE minutes? He couldn’t try the front desk (Amazon does)? He couldn’t just leave my groceries at my front door, walking in the building when someone leaves (everyone and their brother does, including all the food delivery people)?
I called customer service and they said I’d have to reschedule the delivery date for tomorrow or later, even though I was here and waiting for him today. Unbelievable, and unacceptable. I refuse to pay for shotty service like this.
This is why Amazon gets all the business — they’re actually good. And I guess you get what you pay for.
I have demanded a full refund and better see it soon.

I couldn’t fit all my points into one review so here’s the «Update»:
has a neat feature where you can leave notes for your shopper. At two different points (during browsing/​selection and then checkout) you may select «same brand, different size», «different brand, same size», or «no substitutions» and there’s also a notes field. Keep in mind that if you select «no substitutions» and they don’t have the exact item you ordered, you will not receive the item. And if you receive a substituted item it may not be the same price as what you originally ordered. Because of this, your subtotal given online is not the final total. You get the final total when your ordered is delivered. Seems like a pretty nifty system.
HOWEVER, if you read the two other reviews you will see that the substitution system is largely a failure, and what makes it even worse is that the only remedy to the situation is to return an unwanted or incorrect item to the store, which defeats the purpose of this being a delivery service. I had mixed results with the substitution and notes process. Since I couldn’t inspect the produce, I asked for nothing moldy and if possible an expiration date of at least a week out. Or at least I tried to in cryptic abbreviations since the notes field does not allow for enough characters to make a complete statement. I was fortunate that all my vegetables turned out OK. But I also ordered a product that I have frequently seen expired when at the store. I wrote the note «Plse check exp» and hoped it would be interpreted correctly. Well either my meaning was not clear or the shopper didn’t care because on Dec 20 I received a product that had expired on Nov 10. Fail!!! A couple days after I received my order I got an email from Safeway asking for feedback. I related the above story and requested that: 1. Shoppers check all expiration dates and do not pick up expired items, and 2. The notes field is increased so you can write a complete and meaningful sentence. But judging by the other reviews I doubt anyone will act on my suggestions.
HAPPY NEW YEAR!

As far as basic grocery store chains go, I don’t mind shopping at Safeway. Especially some of the newer ones that have wide selections and local/​organic produce. But I can’t always shop in person because I’ve never owned a car, so shopping online is great for buying really heavy items like cat litter, laundry soap and other items that are unwieldy to handle on a bus.
Shopping on line at Safeway. com is truly great for those cumbersome household items but — and it’s a pretty big but — this method of shopping does not work for produce, meats and deli items. I’m convinced that Safeway tries to unload the oldest veggies, dairy products and meats that are about to expire.
For example, I ordered a pound of green beans which were, upon delivery, covered in slime and inedible. The head of romaine lettuce was like leather. The ground beef was brown, not pink. It didn’t smell bad, but by the time it turns brown, you know it’s been sitting around for while. Deli turkey went totally off after only a couple of days in the fridge.
There are sometimes quantity issues as well … bananas are sold by the each; you specify how many you want and it estimates the weight and cost for you. One time I ordered 5 bananas and they brought me five. BUNCHES. That was also they day they thought I ordered 26 bottles of Pellegrino water. Sadly, they only had 19 on hand to bring me …
Also, you’d think with computerized ordering, it wouldn’t be too hard to keep track of inventory but there is ALWAYS something out of stock. Always. So if you are making enchiladas, they might bring everything you need except … the tortillas. So if you’re planning a menu you can’t really count on Safeway to have everything you ordered.
On the upside, all the drivers are friendly and professional and will usually take back items on the spot if you can get them to stick around long enough for you to inspect your order.
The upshot: produce, meats, deli and bakery items should be purchased in person, but all the rest of the stuff can safely be ordered online, provided it’s in stock.