Save On Moving Seattle

They were kind and professional. They cost the least of any local company (though it could have been a little more clear about the fuel charge) and Justin and Sean/​Shawn made the extra effort to get my tallest, heaviest furniture up a tight, low-​ceiling stairway instead of just giving up and saying it wouldn’t work. They also gave good advise on what to do make my tall bookcase safe not to tip over when being on carpet was an issue and told me an easier way to get an antique cabinet’s glass door repaired after I had been living the break for many years. I am very grateful to them for great service at a reasonable price.

I would like people to know that I used save on moving to do a recent move I was Leary at first after reading the reviews Justin and Shawn were very friendly outgoing and very strong they are a good team and put any worrys I had to rest I would strongly recommend save on moving you are in good hands that go the extra mile thanks

At the urging of Jeff, I am writing a review. First, as mentioned below by another dissatisfied customer, it is not disclosed that you will be charged for fuel or the time spent by the moving truck to go from wherever it is stored to your residence. Jeff will say that you should read the «moving tips» and everything is disclosed there. But what he doesn’t tell you is that you can’t blink the entire time you read all 21 moving tips. The «tips» flash on the screen and then move to the next «tip» every 5 seconds or so. If these items are disclosed, I must have blinked and missed them. Oops. Who calls a hidden charge a «tip?» Isn’t a «tip» supposed to be helpful?
My quote was for 3 hours and it ended up taking 6 hours. There were no packing issues. Nor has there been an explanation for why it took twice as long as predicted.
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Here is the «private» response to my review above provided by the mover and my comments back. As an advocate of transparency, I thought it was only appropriate to post this for everyone to see. He is right that I had a few bags and a few boxes that were not sturdy. Not sure how this justifies an additional three hours of move time. The other thing that he fails to mention is that I actually helped with the move the whole time. Oh, and the thing about not being able to find my apartment is flat-​out false. I was waiting for him in my apartment while they were lost on the way to Ballard. He also told me that he had moved people before into my apartment complex on the day of the move. Why was it a mystery to him where the unloading area was? What a classy guy. I am especially fond of his comments about affordability at the end:
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MOVER’S COMMENTS
«Heh Doug this is tom the guy that performed your move. Both your pick up and delivery addresses had long walks from the truck to the Elevator and down the hall ways on both sides. Your boxes were packed poorley with the bottoms falling thru and a lot of your stuff was in garbage bags and paper shopping bags. In other words you were poorley prepared for your move and did not read the Moving tips at all. We charge travel time to and from and back to our office as explained. You wasted at least 20 minutes at the delivery not knowing were your apartment was at and or the access to it, as we both went to the office to finally find out were it was at. No problem when I presented the charges to you at the time and we both (workers) Received a tip for a job well done. Buyers remorse? or Another case of A Steak and Lobster Diet on a top Ramen budget? If you cant afford a mover please rent a truck and move your stuff yourself.»
MY RESPONSE:
That’s really professional of you to say those things, Tom. The sad thing is that I actually had no issues with your work ethic or how you performed your job. I appreciate people that perform tough manual labor and I think you did a fine job.
The issue that I have is with the gross inaccuracy of the quote provided to me by Jeff and the lack of transparency regarding the company’s policies. Doubling a rental budget is not something that anyone is going to be happy about.
If you want to point fingers like kids in a kindergarten classroom, let’s not forget how long it took you to get to my new apartment. You clearly got lost. I chose to overlook that when I tipped you guys.
I really wish you hadn’t interjected yourself here. All it has done is a disservice to your company by showing the world a lack of professionalism that wasn’t apparent on move day.
I wish you the best.

Coerced, intimated, and lied to.
However you chose to move, do NOT move with Save on Moving Inc. Doing so, you will find that their business practices are not just misleading but fraudulent and that their staff is not just discourteous but thuggish. Unfortunately I learned this the hard way. I decided to do business with them after receiving a reasonable quote on a 1 bedroom move. But come moving day I was blindsided by a bill that exceeded the quote by $ 400, or was 2.5 times what was promised!
When I talked with the movers about the disparity between their charges and quote, they told me to pay now and that the manager would refund any excess billing the next day. However, I only had the quoted amount plus an additional 25% available, and that’s when they refused to leave my apartment. As they stood in my doorway they continued demanding more money, all while their tone digressed from rude to threatening. To get them out of my apartment, I was forced to write a post-​dated check.
The following morning when I called to speak to a «manager», to my surprise it was the same person I had talked to the day before. When I spoke with him this time, I was not only told they would not honor the conditions of our moving contract, but I was cursed at and hung up on. Since then, I have tried contacting them multiple times but to no avail; they have literally taken my money and ran. Beware of this company as they practice the age-​old tactic of bait-​and-​switch in a way that is not just dishonest, but illegal.

We have call apon these guys twice now for our moves across seattle. Both times have been excellent. We had all of our stuff packed and ready to move. The guys were on time and very polite with professional mannerism. I was really sad to read the other reviews. We just had a very different experience. I would recommend these guys to family and friends.
They also helped us around the holidays which is very hectic. But they helped ease some of the stress with getting the job done nice and quick and painless.
So as with any move… be ready. Don’t water the big plants before the move. Empty fish tanks and clean the grill. Umm Google tips for efficient moves if you are a noob.
Thanks guys for your services. If we ever move again you guys will be called.
Sincerely,
J & J

We have used them twice and each time were very happy with the move. Professional and quick!

The men that were hired to move four large item, I would describe to be lazy. Not only did they not get the job done, they took up the two hours of the time I was supposed to pay them describing how they couldn’t get the job done. A reputable company would acknowledge the fact that this was a job they could do right away. I am completely dissatisfied with this company and the fact that we had to pay them for a job not completed. I refer a lot of clients to moving companies and this will absolutely not be one of them.

Now there is the lie I was expecting. Our home was completely empty and I told Save on Moving we are only moving furnitures. How the hell do you pack furnitures.
Let me tell you one more thing, these guys walked in and the first thing they did was sit on the chair and be comfortable. This is after being late for 2 hours.
Also, what reputable company just takes off and not say a word? Shady and liars.

On the phone they told the price is time multiplied by the hourly rate. We agreed.
Upon arrival they added commute time, fuel 50 $ (really??) and even 10 $ bridge fee (I would not mind them driving I-​90 instead). I’d be ok with that should they be honest on the phone. I told that I was surprised by the price. They drove away pretending they don’t want to move me and returned back in 15 minutes pretending they do me a favor. They were playing this game of doing me «favor» all the time and obviously they billed me for the time they were doing talking instead of doing their business.
On the phone they assured me they’d take care of all the furniture. That was the case when they came (after driving away and returning) and looked around too. But over the time they refused to deal with cases and a crock board.
Upon arrival they broke a lamp and refused to pay for that in full (we negotiated 50 $ when the market price is 80 $). Lately I found another minor issues like «spare» details of a bed after they assembled it back.
The final price was way higher than their estimate because of this hidden fees and doing too much talking instead of working.