Seattle Center for Structural Medicine

This place is wack. The staff there had attitudes and seemed really stuck up. Like, I had a lady tell me to take my tea outside because it wasn’t in the right kind of cup or something and then I had to cancel one of my appointments and the lady said they wouldn’t charge me a cancellation fee. One YEAR later I had to call back because they were sending my cancellation fee to collections?! The lady was very rude to me and told me that it was very apparrent what happenned according to the notes in the computer and that obviously I just No-​showed for my appointment, blah blah blah. So I finally said fine I will pay the stupid fee and then she hung up on me! I just want to say that this place has poor customer service, the staff is rude and this comes from someone who has worked in the healthcare field for almost 15 years. I hope you find another place to go besides this one.

When I came to SCFSM, I had just had several major surgeries, affecting major muscle groups. I had a prescription for physical therapy in hand from my doctor, but was unsure where to go. I had been curious about the SCFSM for some time, having passed by when going to Portage Bay or Stone Gardens, so decided to call one day. After a few conversations, I was very happy when I was able to see them for a period of several months, all covered by my insurance (with a small adjustment to original prescription from PT to OT — occupational therapy).
Kelly and her team, Barb in particular, are incredibly knowledgable, professional and compassionate. I wasn’t thrilled to have gone through surgery, but I know I had a much better recovery with full range of motion after my experience with SCFSM. In fact, I learned so much that I am still practicing many of the exercises and techniques and am feeling flexible, pain free and unhindered (I don’t even think about the affected areas anymore).
The only drawback is their popularity and lack of immediate openings — it is sometimes hard to get in. If you are interested, I do recommend you persevere and get scheduled. It’s worth it.

So the work they do there is amazing. But don’t ever ever have an emergency issue. They can’t get anyone in short notice unless your schedule is completely open. Tried to get in short notice w limited availability, they just say sorry! Can’t get u in. Ridiculous! No referral for someone who has been a long time client who has given them tons of money. As a provider myself, I def try to accommodate my patients when they can’t come in due to their schedules. Especially if it was an emergency and the patient is in pain! They need to work on making emergency time for their patients, and possibly changing their policy on emergencies in regards to their existing patients. That’s my only gripe. I still refer my patient there. Like I said, their work is superb so I guess that’s why I have a hard time getting in. Only wish there availability was more open to clients who work full time who cannot come in during regular business hours on the regular for treatment. Maybe considering opening later in the evenings. I know some medical practices that offer after hour time for those who cannot come in during the normal mon-​fri 9−4…just say’n…

S C S M was recommended by my physician who identified my condition as Thoracic Outlet Syndrome which can be difficult. This was after 18 months of frustration in seeking physicians and physical therapists looking for relief from pain. The OT, Kelly Clancy, has additional training in Bowen therapy and structural therapy which has complimented her traditional OT therapy. The office has a very pleasant atmosphere and the entire staff is helpful. I have had a very positive experience with this clinic and I can highly recommend them.

After going to multiple physical therapy clinic’s in the area over the last two years with poor results, when I was recommended to try SCSM my expectation’s weren’t too high. But, after just my first appointment, I was pleasantly excited to begin working with Kelly & her staff here.
Kelly really, truly, has a special talent for this sort of thing. She is the first person that was able to clearly and easily understand exactly what kind of pain I was having and why. She always listens, welcomes my feedback, and has helped me better understand the way my body works and moves. I understand exactly why she was hard to get an appointment with– because someone as dedicated and educated as her is hard to come by. She was knowledgeable about my «rare» disease, and as I am someone who will need long-​term occupational and physical therapy, I’m glad to have finally found THE place.
I’ve seen a few other practitioners here when she has been out-​of-​town and they have also been wonderful. The entire staff is warm, welcoming, and truly care about helping people function and feel better.