Seattle Metro Towing in Seattle

I wish I could give them zero stars. Horrible! They towed my husband’s car last night, and were supposed to deliver it to a dealership the following morning to have the tire replaced. We called in the morning and were told it would be there by noon. So we got there at noon, and waited until almost 4 PM for our car to arrive! We called a few times to get updates, but they stopped answering our calls, and even answered and hung up on us once! I would avoid using this place at all costs… horrible customer service. I thought we were never getting our car back!

Metro Towing cut me off while I was on the Denny Way off ramp on southbound 99, causing me to miss my light. It’s notoriously hard to turn onto Denny, and no need to have it compounded by tow trucks. When you drive a truck that is constantly advertising your business, you should appropriately share the road. Completely unacceptable and unprofessional.

AJ came to help me out w/​a tow. He tried to diagnose the problem over the phone and got pretty close to guessing correctly. Within 5 minutes of his arrival, he had the problem correctly diagnosed, the van running, and no tow needed. He was very friendly and extremely knowledgable. I appreciated the help.

I’d like to start mentioning that if possible I would give zero stars. My experience with them was beyond horrific, I created a Unilocal account just to warn you about this puppy mill. When my car broke down and I contacted them at 5pm I was told an hour and a half would be the maximum wait, after hours upon hours of waiting I called them after midnight wondering what the fuck had happened. The receptionist told me it wouldn’t be able to be done tonight. After scheduling a time with them for the next day around 5 – 6 I waited by my car in a parking lot again until around 11:30 to which the tow truck finally arrived as my hopes were finally lifted he rolled his window down mumbled something to me, rolled the window up and drove off. Sitting there confused as I was I called the company to find out what had happened and they assured me they were going to fix it. 15 minutes later my tow trucker comes back madder than a bat out of hell bitching to me about how he didn’t want to tow my car acting like it wasn’t his job to do so. He began hassling me if I have any cute young college friends making this car drive incredibly uncomfortable. When he finally changed the subject it was about how I need to give him a good tip. He said everyone loves and tips him, except terrible people. I have no clue who taught him his manors but my guess is it’s either Ted Bundy or Charles Manson. When this insufferable drive was at an end and he was dropping my car off at my apt he scrapped my bumper and it ripped my license plate out of the holes stripping them. He began acting like it didn’t happened, and asked about his tip again.
All in all I would have rather pushed my car into the ocean and walked for the rest of my life then have to deal with them again.

My car broke down in Seattle during rush hour traffic and my insurance referred me to Metro Towing. The driver (Sami) was very knowledgable about mechanics in the area and referred me to a cheaper and more convenient mechanic than my insurance company picked out for me! Also, he drove me, my friend and all of our stuff to where we were headed which wasn’t his obligation at all. Sami was thoughtful, funny and kind and I’m so relieved my first towing experience was with Metro!

Tony from Metro Towing arrived in a timely fashion and was able to get my car on the truck despite the fact that it was at the end of a long, narrow, shared driveway. He was very careful, courteous, and cheerful in spite of difficult access issues and challenges of the site. The driveway was so narrow that he had to crawl out of his window! I would definitely call Metro Towing again if needed.