Soaring Heart Natural Bed

Wonderful store, product, and people here. We had a latex mattress made for our baby’s bassinet and it fits perfectly and our son seems to be really comfortable on it and is a good sleeper, I’d like to think partially because of his super comfy set up from Soaring Heart. We are going to buy a bigger one for his crib and I can’t imagine buying a mattress for him anywhere else. Everyone in the store was so easy to work with and very helpful and knowledgeable about what set up would suit a newborn and we sleep s little better knowing he’s sleeping on something natural.

After much research on organic beds, I decided to go with a shikibuton. I have autoimmune diseases so my health needs it but I had a lot of trepidation over the thinness. I found this company and they looked good so I called and ordered. It took a few weeks to get because each one is custom made. Boy was it with it! After only one night of minor discomfort, I have found it to feel wonderful even as a mostly side sleeper. I almost got a topper but I’m glad I didn’t. I am getting more sleep with this firm «mattress». I bought the bed frame and tatami mats as well from them. I’m glad I did. They are very careful to make sure each part of the everything they sell is not laden with hidden chemicals. This is so very important because the tatami mats actually are made overseas and had to be treated to be debugged. They use heat instead of pesticides. As for the flame retardant requirements in the U.S., the wool naturally makes it flame proof. Amazing. It’s so hard these days to get away from chemicals, I don’t want to poison myself while I sleep. I have complete confidence that Soaring Heart has diligently fulfilled my desire to sleep clean. I was so impressed that I ordered more things from them. I very highly recommend them.

What happened to this place? Prices have tripled even for simple basics like shikifutons.
And their website is sketchy and slick, full of tricky bait-​and-​switch pricing. Eg a wool topper is advertised as $ 500 marked down from $ 910…looks good right? But actually if you click the link it’s just a baby crib topper marked down from $ 550. The $ 910 is for the Cal King, and that’s only marked down to $ 860. The whole website is like that.
I am also very very skeptical of Soaring Heart’s claim that the birds their down comes from are «unharmed in the process.» Down almost always comes from live-​plucking (considered illegal animal abuse) or from birds which are slaughtered for meat (considered more ethical than live-​plucking). I just don’t buy Soaring Heart’s story about following geese around the farmyard, hand-​collecting down that has just fallen off them naturally, as they «molt.» LOL! Especially since the actual manufacturer of these comforters says their down, which is from Hungary, is not live-​plucked. That means the down comes from slaughtered birds, especially for $ 250 comforters. I’m ok with animal products. My family eats meat and sleeps under down duvets. But it sort of makes me sick to see sanctimonious greenwashing claims like magical down which «doesn’t hurt the birds.» Ugh! What other tall tales are they telling?
All this combined with the other recent reviews (less stuffing in pillows now?) has changed my opinion of this company. Not confidence-​inspiring to say the least. What a shame. I won’t be purchasing from them again.

I’ve bought several small pillow and bedding items here over the past few years, and have been really happy with all of them. The quality and attention to detail is top notch. The store itself is beautiful and incredibly calming. In general, the staff is awesome to work with, but I recently had some not so helpful customer service from Kim, both in person and over the phone. She was kind of short with me and seemed annoyed with my questions about some pillows. I really enjoyed working with Lani though. I highly recommend this store for all your bedding needs.

Update: After submiting my original Unilocal review, I received a call from Lani, sales manager at Soaring Heart. Lani told me that they review every customer complaint on Monday mornings and that she was concerned when she read my review and realized how unhappy I was. Lani told me that she wanted to personally work with me to resolve my issues after discovering I have a neck condition that deserves special attention and that she could relate too. After discussing my issues with the pillow and how I was originally dismissed by the person on the phone when I called to inquire about fixing my situation, we discussed options. We finally agreed that Lani would take another identical organic wool pillow and personally oversee the adding of more wool to that pillow to make it more firm and to customize it to get it to be effective for my neck condition. Lani also gave me advise on how to sleep on my pillow to optimize its effectiveness and assure that I would not have a sore neck. Lani e-​mailed me a label so that I could return the original pillow free of charge back to Soaring Heart. I received the new pillow with the added organic wool yesterday. I slept on it last night. I am very happy with the results. I am extremely impressed with the way that Lani handled my case and took a personal interest in making me a happy customer. Thank you Lani for your outstanding customer service and thank you Soaring Heart! If people really want to listen and work with you, then you can get really good results and create a win-​win situation. I appreciate that Soaring Heart valued me as an important customer. I have cancelled the dispute filed with my credit card company that I referred to in my original review.

Two months since purchase. We absolutely love our organic mattress (medium latex plus recommended topper pieces) and bed frame purchased from Soaring Heart. The feel is soft and comfy but the mattress also provides enough support. We also really love the bed frame (manufactured by Pacific Rim in Oregon). Beautiful natural, non-​toxic finish. The mattress was pricey but worth it. The bed frame was cheaper/​much better value than other options we explored at other stores. Thank you.

The moment you walk into this place you want to take a nap… so peaceful.
I stopped by and picked up two of the wool pillows and some organic pillow cases.
This place is local and sustainable and super chill.
If you can afford to spend a little more on your bedding then rush over here right now — there’s a January sale happening right now!

I have been a fan of Soaring Heart for many years since the closing of Private Cloud in the 90s. Mostly it’s due to their attention to detail and the fact that they build their own futons locally. However recently I had an issue with a frame that I bought several years ago and they were able to fix it! No hard sell trying to get me to buy something I didn’t need, they were able to get things fixed exactly how I needed. VERY HAPPY CUSTOMER! These guys rock!!!

If I’d written this review within the first month or two of purchasing our mattress and topper from Soaring Heart it would have been five stars. After almost 3 years my opinion has changed dramatically based on how they have aged and performed over time.
We spent over $ 3k on a king sized latex mattress and wool topper. For a while it was like a tantric sleep experience — non-​stop delight. Some of the best nights of sleep of my life. After a month or so there was a bit of an indent where I normally sleep. We flipped and rotated the topper and mattress as recommended. Things were fine.
Then after a few rotations the pits became worse and no matter how your flipped or turned it you were always sleeping in a rut or rolling over up again a high spot.
The first winter we noticed we both had persistent colds, and when it came time to flip the mattress there was mold growing on the cover surrounding the mattress. We removed it and air-​dried the mattress, which had been absorbing ambient moisture (presumably due to condensation, although I don’t quite understand why or how this would occur — never happened with our old mattress). Regardless, the moldy cover required washing. After washing it cold we dried it on the lowest setting. It was winter and there was simply no other option to effectively dry something as bulky in short enough time to keep it from becoming musty. The cover shrunk to the point where it would no longer fit on the mattress. The cover is not very flexible and it would simply no longer fit. The idea that it hadn’t been pre-​shrunk in retrospect seems unbelievable, but at the time my wife called Soaring Heart and asked if they could help us. She was told we’d have to buy a new one. Even after politely explaining that we’d made every attempt to be careful with the cover they were not willing to make good on what it seemed very reasonable to label a defective product.
At that point we were becoming unhappy with the bed itself and felt like it was a sunk cost so we were hesitant to spend more money on another cover we couldn’t ever wash. The problem then became that moving the latex mattress without the cover simply causes it to rip, it is very fragile under anything but compression. Try to pull it and it simply comes apart.
After a year there were dramatic divets where we both slept, on all sides. Even my wife, who weighs about 115 pounds, caused compression in the mattress and topper that made a «valley» where she would sleep.
Two years later and we have the worst sleep quality of our lives and are ready to buy a new mattress. We recently turned the fancy topper into a dog bed. Our dogs have no complaints, but I’d like my $ 3500 back.

I really love this place. Excellent quality, have been sleeping so well since I had a custom made/​special order mattress topper on top of my shikibuton (on top of my Tatami!). Love the cotton mattress pad, too. The guys are extremely professional yet laid back and good customer service. They give you space and freedom to try the beds as long as you want and don’t hover. I love their wool bolus travel pillows and couldn’t resist sending one to my mother as a gift and now she’s also a fan! She just made me buy more pillowcases as she’s become addicted to the sateen cloth. It is expensive but worth it to sleep well and knowing it’s all organic and locally made is a big bonus to me. It is rare to have met the guy who handbuilt your mattress–
I hope they thrive.

I loved our experience with the people at Soaring Heart.
They were wonderful to work with. I went back three times and called twice. They were patience and supportive throughout.
And the mattresses themselves are amazing. Not all mattresses feel right to all people so check them out to be sure. Plan on spending a couple of hours at the store, trying the different options out, to figure out which works best for you. Yes, tnot only are they fine with you spending a long time in the store, they encourage it to make sure you end up with the right product.
Where else can you get a mattress, made right here in Seattle (in the shop attached to the retail space, ask them for a quick look), made from natural and organic materials, without all the chemicals? No where else…
Sleep well!

They recently rebuilt a wool pillow I’d purchased there several years ago. The service was slow in that it took more days to complete that I was led to believe when I called and dropped it off, but in the end the pillow is much better now. The price was reasonable.
That was a week ago – I thought I’d sleep on it before writing this review.
We also purchased our natural foam mattress and wool topper there and both have served us well. I’ve basically been a customer the whole time I’ve lived in Seattle, since the 1980s. Despite going through some ownership and management changes over the years, they’ve maintained their leading edge and core competency.

Once upon a time I would have been seriously put off at the idea of sleeping on a ‘rubber’ mattress. I have a wicked latex allergy — skin contact, but even the samples they sent me didn’t bother me a bit. There is a lovely layer of wool batting around the latex and then the luscious organic cotton casing. Workmanship is beautiful. Truly hate to have to cover all this beauty.
Live and learn — this is the good stuff.
After too long on a bad mattress, one was a memory foam and the other a big S brand that failed far too soon — they don’t make them like they ysed to. The memory foam made me sick and the S brand ended up being like a box of rocks. I finally decided to do some serious research on the subject of mattresses and was blown away at all the junk we are expected to spend ¹⁄₃ of our life on.
The Soaring Heart team put together a gorgeous organic latex mattress, foundation and I added a topper to that. We sleep like we should now!
Does it smell? No
Is it hard? No
Is is cheap? No — — but it’s worth every penny to get good sleep and know that you are not breathing in flame retardents and other nasty chemicals.
Is it comfortable? Oh my YES!!!
These guys have what you need for a good nights sleep — they’re even nice!
Oh — the pillows are — well, just don’t try to take my wool bolus pillow because you will have a fight on your hands. It is ‘da bomb’ — best pillow I’ve had in my life (I’ve had a lot of pillows).
Take a look at their products, test them if you can — I took a leap of faith. Everything they offer is top notch.
I’m a total fan now and will be back for more.

This is one of only 2 companies we found that make a true «Japanese» style futon — in other words, one that is thinner than the typical heavy bulky thick ones sold all over the place. These actually will fold or roll up easily and fit into a closet.
We’ve used ours daily for a couple of months and have no complaints at all. Service was excellent — we made a mistake on an accessory and they took the return and replaced it with what we wanted very quickly and no questions asked.
We put moderately priced because they are so rare, we felt like it was well worth it — also the materials feel like they are high-​quality.
Highly recommended based on our experience.

Need sleep? Well I sure did and after a lot of research and a lot of saving (no, it’s not cheap, but worth it) I got my Soaring Heart bed and I’m thrilled with the quality of the workmanship and the content. Made in Seattle out of natural materials and frankly they are beautiful.
Blessed sleep — rest — and knowing that I sleep on natural bedding makes it all worthwhile.
I’m delighted on all counts.

I came here to buy some buckwheat for my homemade zafu and the staff was very attentive and quick. They even had models of different pillow sizes stuffed with buckwheat so I could better estimate how much I needed. It is available by the lbs, and the pricing is just right.

Needed a futon and needed it fast for visitors! Soaring Heart made it happen. Dropped in the store on Sunday and got a new futon and futon mattress for Thursday delivery. The service was superb: super helpful without being pushy at all. And the futons — well, they take their futons seriously! They are really comfortable and made locally with natural materials.
There was one small mixup where they forgot to call us about a futon cover we ordered that had a three week turn around, but after we inquired about it they were prompt in correcting it. It would, of course, have been better service if they hadn’t made the mistake to begin with … but I’m still impressed with the company and how they handled the mixup all the same, and would recommend them to anyone (as long as they’re willing to splurge a bit on futons!).

So as part of a wedding gift my husband and I just got our 6″ classic latex mattress, wool topper, and cotton pad.
This is the most awesome mattress EVER. It’s insanely comfortable and with a 20 year materials guarantee you can’t go wrong. We’ve had it for a couple weeks and are extremely pleased with it.
Jeff delivered and you could tell he was a total pro at it. He carried/​set up everything himself and was a really great person to deal with.

I love this place! Their bedding is marvelous. I was having trouble sleeping and decided to change my bedding to something more simple. After making the switch to natural bedding provided by Soaring Heart, I have had no trouble sleeping.
The people there are great to work with and I love visiting them when I have the chance.

When we bought our Soaring Heart bed in 2008, there were only a couple of reviews on Unilocal.Without more feedback, at the time it was a difficult decision to move forward with our purchase. We ended up visiting the store a couple of times before deciding to pull the trigger. We opted for their most popular combination (latex mattress, wool topper, cotton mattress pad). We chose the extra firm latex even though I originally felt most comfortable on the regular firm latex. It ended up being the right decision because the wool topper adds that extra layer of softness I was looking for.
It’s been over 1.5 years since our purchase and we couldn’t be happier. We LOVE our bed! It’s far and away the most comfortable bed I’ve ever slept in. It used to be that I would look forward to staying at the Westin or the Monaco hotels because of their beds. Now I can’t wait to get home to my bed. We were a bit worried about how well the wool topper would hold up but so far, it’s in fabulous shape. We wash the mattress pad (or at a minimum dry it) about once or twice a month and flip the topper at the same time. It’s recommended to do this multiple times a month (once a week?) but our method and frequency works fine for us.
My husband has severe allergies and it’s really made a difference sleeping on wool, which is naturally hypoallergenic (and fire-​retardant, btw).
If I had to do it over again (and we will in another 10 years give or take), I will definitely invest in Soaring Heart.